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Ran combofix to fix a google redirect virus, now I can't connect to the web.


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#1 kingminish

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Posted 16 September 2012 - 08:57 PM

So, I got up this Sunday morning at 6:30, so I could finish a few hours worth of homework and enjoy the rest of my day gaming and perusing the internet. Too my dismay, when I booted up my computer and began a google search, I found that all of my searches redirected me to various advertisement websites. I promptly investigated and thought I was being smart by taking advantage of ComboFix. I should not have done that. I should have posted here twelve hours ago.

So here I am now, after getting report of a clean system by malwarebytes, tdsskiller, roguekiller, rkill, and Dr web cure it, and after having run combofix.

I have had various frightening hiccups along my path of idiocy, including the appearance of two zeroaccess trojans as found by malwarebytes after running combofix and rkill so as to allow malwarebytes to run again.

Anyway, everything I run tells me I am clean, so that's good. But I can't get my internet connection to work for the life of me. In addition, I have been reading horror stories all day about these zeroaccess trojans, and have read multiple suggestions of completely wiping the hard drive. I have also read that in some cases even that won't be enough.

Gosh dang it I need help. I don't know where to go from here. I'm tempted to just reformat and hope for the best, but I've got a slow internet connection and 250GB worth of games that I've downloaded over the past month since I built my PC, and I REALLY don't want to go through putting myself back where I was. And what if the reformatting doesn't solve the problem!? What then?

Sorry for the rant, I've had a horrible day and I still have quite a lot of studying to do tonight. If anyone can help me start to tackle my problem, I would be forever grateful.

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#2 bloopie

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Posted 19 September 2012 - 03:51 PM

Hello kingminish, and welcome to BC!! :thumbsup:

My name is bloopie and I'll be helping you with your problems as best I can! :thumbup2:

A few things to keep in mind while we are working together:

  • If you have since resolved the original problem you were having, I would appreciate it if you let me know.
  • Please keep in mind, fixes are not always quick but you can check this topic at least once a day for a reply from me!
  • If you are unsure about any of the steps just post what you can and I will guide you!
  • Please tell me if you have your original Windows CD/DVD available.
  • Upon completing the steps below I will review your topic an do my best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.

==========

If you were indeed infected with ZeroAccess, then I will issue a warning:

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. If you would like to reformat, but want to backup data first, then I suggest we continue with the fix before you reformat. Let me know what you decide to do.

==========

All that being said, I don't have to tell you that Combofix should only be run under the supervision of a trained helper and you've see the reasons first hand!

Please tell me when your internet stopped working, was it just after running Combofix?

Also let me know if you see this screen when you are booting your computer (Referring to the Recovery Console option being present): http://www.bleepstatic.com/tutorials/rc/startup.gif

bloopie

#3 bloopie

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Posted 23 September 2012 - 11:33 PM

Hello again,

Are you still with me? :)

If you still wish to receive help please follow the instructions in my last post.

If you do not respond in another 48 hours, I will be forced to close this topic!

bloopie

#4 bloopie

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Posted 26 September 2012 - 08:27 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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