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HP Boots to Diagnostic


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#1 sittingherethinking

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Posted 16 September 2012 - 10:48 AM

My HP Laptop is booting to the system diagnostic screen and not to Windows. I have already used virus scanning programs and found nothing. Is it possible that it is a problem with the system or does it sound like a bad key on the keyboard? Any way to diagnose this problem? Any help would be appreciated.



Thanks,
Jason

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#2 hamluis

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Posted 17 September 2012 - 11:23 AM

Did you run the diagnostics?

How could you run virus-scanning programs...if the system won't boot into Windows?

What model HP system?

Louis

#3 Artrooks

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Posted 17 September 2012 - 04:14 PM

sittingherethinking,

( 1. ) See HP System Diagnostics.
  • (+) Opening system diagnostics.
  • Run all tests and report any errors.
If all hardware tests pass, then try step #2.


( 2. ) Have Windows attempt to repair computer startup problems:
  • Please restart your computer.
  • As the computer begins to start, continually tap the F8 key until you enter the Advanced Boot Options menu.
  • If pressed too early on some systems, you might see a Boot Menu consisting of hard drives, CD/DVD drives, etc. Just select your system's Boot drive and hit <Enter> then immediately start tapping the F8 key again.
  • Select Repair Your Computer and press <Enter>.
  • On the next screens, enter Language, then select your Account.
    • You may have to arrow down beneath Administrator to find your logon account.
  • Enter the Password.
  • When the System Recovery Options menu becomes visible, select Startup Repair.
  • This repair will proceed automatically and may require a reboot. If it reports that it is unable to fix the problem, it is advisable to re-run the Startup Repair for a total of three times without success before stopping.

Regards,
Brooks



 





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