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Laptop login is slow - How to troubleshoot?


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#1 GoshenBleeping

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Posted 16 September 2012 - 09:22 AM

ASUS Laptop K52F-BBR9, Windows 7 SP 1, 4 GB memory

Boot time is fast for the laptop - takes about 15 - 20 seconds for the accounts screen to be displayed. But logging into an account is slow, whether an admin account or a user account. Takes about 2-5 minutes before everything is up and I can use the mouse, etc. That is, during this 2-5 minute period, Windows displays either the hourglass or the circling icon indicating that Windows is busy. How do I determine what is taking so long during the login process?
Thank you.

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#2 hamluis

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Posted 16 September 2012 - 01:08 PM

My guess would be a damaged profile.

I'd create a new profile and see if it reflects the same issues. If it doesn't, that would point in the direction of my guess.

It could also be something as simple as a file system in need of chkdsk /r, followed by a defrag.

Louis

#3 GoshenBleeping

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Posted 17 September 2012 - 07:13 AM

I recreated the 3 accounts & ran chkdsk /r -- no change.
I have two drives, C & D. Defrag is needed on neither. C's frag is 3%, D's frag is 4%.

Any other thoughts?

#4 Allan

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Posted 17 September 2012 - 08:04 AM

Really not all that unusual for a laptop with multiple processes loading at boot, but if you want to examine further you can do so with a selective startup. It's a time consuming process, but it will allow you to identify what is causing the bottleneck:

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.




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