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PC randomly shuts down during gaming


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#1 vitaliy258

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Posted 15 September 2012 - 10:46 PM

Hey guys, I just recently put together my own desktop for the first time (with the help of an experienced friend), and so far, I'm really happy with it. The one problem I do have, is something that I actually noticed right away. While I'm playing a graphically intensive game (Guild Wars 2 on all high settings in this case) my computer can randomly shut down. The way it happens is really strange. The first time, it shut down within twenty minutes. The next day it didn't shut down at all. The day after that, it shut down after 2 hours or so. I thought it might be overheating so I downloaded speed fan, and monitored the temperature during gameplay. The Graphics card never went about 50 Celcius and the CPU was steady at 66 Celcius. When it shuts down there is no warning or anything. FPS doesn't drop, the computer does not slow down, it just shuts down with no warning or blue screen of death, etc.
Here are some stats of my computer.

Operating System
MS Windows 7 Ultimate 64-bit
CPU
AMD FX-8150 21 °C
Zambezi 32nm Technology
RAM
8.00 GB Dual-Channel DDR3 @ 802MHz (9-9-9-24)
Motherboard
ASUSTeK COMPUTER INC. CROSSHAIR V FORMULA-Z (AM3r2) 34 °C
Graphics
VA26LHDTV10T (1360x768@60Hz)
NVIDIA GeForce GTX 670
Hard Drives
466GB Western Digital WDC WD50 03ABYX-01WERA1 SATA Disk Device (SATA) 27 °C
Optical Drives
No optical disk drives detected
Audio
NVIDIA High Definition Audio

I have a 700 watt power supply as well.

The case itself has 4 fans initially, plus I bought a bigger heatsink and fan for the CPU to avoid overheating if anything. I really don't know the problem behind this.

Note, I also ran the Furmark program for 15 minutes, and my GPU rose and then sat at 70 Celcius and my CPU didnt even go above 50.

I'll be really grateful for all of your help!

Edited by hamluis, 16 September 2012 - 09:00 AM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 v3par

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Posted 16 September 2012 - 12:16 AM

Hi,
you must seek answer in Event viewer. "Control Panel\All Control Panel Items\Administrative Tools"

#3 The_Outkast

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Posted 17 September 2012 - 06:36 PM

My first guess would be the PSU. Do you (or your friend) happen to have another one that you can use?

#4 dc3

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Posted 17 September 2012 - 07:30 PM

If you wish to find out if there is a problem with the PSU, try the procedure below.



Reading PSU Rail Voltages

Caution: Please read this before continuing.


∑ Since it will be necessary for your computer to be on during this procedure, you need to be aware that you will be working with live 12Volt DC potentials, which if handled improperly may lead to electrical shock.

∑ There are electronics inside the case that are very susceptible to electrostatic discharges. To protect your computer, touch the metal of the case to discharge yourself of any electrostatic charges before touching any of the components inside.

∑ If you are not comfortable doing this procedure, then I would suggest that you not use this tutorial. The risks involved are minimal, but are there nevertheless. Anyone who uses this tutorial will be doing so at their own risk.


There are two devices commonly used to read the rail voltages: a PSU tester, and a multimeter.

The PSU tester is the easiest to use since all that is necessary is to plug the different connectors into the tester and read the results on the LCD display. The problem with most of these is that they only perform a pass/fail test. They will not provide you with actual voltage readings.

There are a variety of multiple meters, but this tutorial will address Analog and Digital multimeters. The advantage of these meters is that you will be able to obtain accurate real time voltage readings.

For those of you who wish to know more about multimeters there is an excellent article in Wikipedia.


Analog Multimeter

Posted Image


An Analog multimeter is a little more complicated to use. Both Analog and Digital multimeters need to be set to the appropriate voltage, but with an Analog multimeter, you will need to choose the voltage range and must read the proper scale.

The Analog multimeter uses a needle display which moves from 0 across the scale until it reaches the voltage being tested. This multimeter has five major linear divisions with multiple scales to read a variety of ranges. An example would be three different ranges. The first is graduated in increments of 0 through 5, the second, 0 through 10, and the third, 0 through 25. Each of these ranges are subdivided into divisions that are graduated into tenths. In order to read 12 volts the 0 through 25 range would be the appropriate one.

Because DC voltage has positive and negative potentials this device is polar sensitive, this means that if you reverse the two probes when reading a positive DC voltage it will read as a negative voltage. This is actually necessary to read negative DC voltages. The two probes are differentiated by their color, Black (negative), and Red (positive). To read a positive DC voltage, the correct probes must be used with their corresponding potentials (positive to positive and negative to negative).

With the probes being used normally to read a negative DC voltage, the needle moves from the 0 to the left, "pegging" the needle. By reversing the probes you can properly read the negative voltages.

Digital Multimeter

Posted Image


The Digital multimeter (DMM) is much simpler to use. As was mentioned previously, you will need to set the appropriate voltage. One of the advantages is that the DMM has an LCD display with a numeric readout, so there are not any multiple scales to read. Another advantage is that most DMMs are autoranging when reading voltages, which means that you will not need to set the range with these DMMs. A DMM will read both positive and negative DC voltages and display them correctly. When reading a negative voltage, a minus sign will appear on the display before the numeric value. This still is a polar sensitive device, so you will still need to use the positive and negative probes with their corresponding potentials.

There are five different DC rail voltages which are color coded. The Black wires are always negative.

Yellow +12VDC

Blue -12VDC

Red +5VDC

White -5VDC

Orange +3.3VDC


There are only three voltages that can be measured easily without disconnecting the 20/24 pin connector from the motherboard: +12V, +5V, and +3.3V.

The +12V and +5V voltages can be read from a four pin Molex power connector.

Four pin Molex power connector

Posted Image


The same voltages can be taken from a four pin SATA power connector, but in order to read the +3.3V you will need to read this from a five pin SATA power connector as seen below.

Five pin SATA power connector.

Posted Image

To read these voltages you will need to insert the Black (-) probe into any of the black sockets, and insert the Red (+) probe in the different colored voltage sockets. To read the voltages from a SATA power connector it is easiest to insert the probes into the bac k of the connector where the wires enter. Unfortunately the sockets of the modular SATA power connectors are not accessible from the back, so the readings will need to be made from the socket side. Some probes are going to be too large to fit in these sockets, so you may need to insert a piece of wire into the socket of which you want to read the voltage of and place the probe on this for your reading. To reduce the potential of creating a short I would suggest taking the ground potential from another connector so that the two wires will remain physically separated.

Caution: It is very important to make sure that you don't allow the two probes to touch each other when taking the voltage readings. This will cause a short which could damage the PSU or other components.

To get accurate readings of the rail voltages it is important that there be a load on the PSU. In order to do this I would suggest downloading Prime95 for this purpose. This program was designed to be used by overclockers to put a full load on the RAM and CPU to determine the stability of their overclocking. Because of this it will put stress on the CPU and RAM which will create higher than normal temperatures. For this reason I would suggest not running this program any longer than is necessary. I would also suggest that an inspection be made of the interior of the case to make sure that there isnít an accumulation of dust which would impede adequate cooling. Pay special attention to the heat sink and fan assembly on the CPU. If there is a dedicated graphics card with a fan installed on it, look at this fan as well.


Readings should not have variances larger than +/- five percent.

Maximum.........Minimum
12.6V.................11.4V
5.25V.................4.75V
3.47V.................3.14V

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