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reformatting my computer


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#1 smhuskey

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Posted 15 September 2012 - 07:53 PM

I have been having issues with my computer. I was having problems with a virus and I thought it was gone and then I went to turn on my computer and all I get is my desktop background picture and no start menu and no desktop icons or anything. When I hit Ctrl Alt delete nothing happens at all. No one has been able to help me with this problem. One person told me I would need to find the cd for my computer to basically reformat it. I thought I found the cd and put it in and again nothing happened. These are the cds I have, Operating System reinstallation cd. Drivers and Utilities. And I have a couple that say Application on them. Are any of these the ones I need or am I doing something wrong? I really need my computer soon and just need some help. Thank you.

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#2 smhuskey

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Posted 15 September 2012 - 07:55 PM

Also my computer will not go into safe mode either. I have tried that.

#3 rotor123

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Posted 15 September 2012 - 08:53 PM

It sounds like you have a Dell from he disk names.

If so and if you truly want to wipe it start with the Operating System reinstallation cd in the drive. Turn on the Computer start hitting the F12 Key. That will bring you to the boot device menu. Choose the Internal CDRom drive. When it says Hit any key to boot from the CD. Words to that effect anyway, Tap a key.

Then Decide what you ant to do. To clean the drive and leave the diagnostics partition, just format the C:, If you want to go further, follow the onscreen instructions to delete the partitions. Then Install.

Once Windows is installed, Use the Drivers and Utilities to install all the drivers.

The Use the Application discs to install the DVD playing Software and the Burning software.

Install your Antivirus. Then go to www.microsoft.com

Download Windows XP Service Pack 1a @ http://www.microsoft.com/en-us/download/details.aspx?id=19751

Download Windows XP Service Pack 2 @ http://www.microsoft.com/en-us/download/details.aspx?id=28

Download Windows XP Service Pack 3 @ http://www.microsoft.com/en-us/download/details.aspx?id=24

Download Windows Internet Explorer 8 @ http://www.microsoft.com/en-us/download/details.aspx?id=43

If you already have SP2 then just do the SP3 and IE8
If you already have SP1 then just do the SP2 and SP3 and IE8

You need SP3 and IE8 for windows updates to work properly these days.

Good Luck
Roger

Any Questions I'll be every day.

Edited by rotor123, 15 September 2012 - 09:09 PM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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#4 smhuskey

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Posted 15 September 2012 - 09:00 PM

Well I mean is there any other way to fix it other than restarting it like this?

and yes I have a dell

#5 rotor123

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Posted 15 September 2012 - 09:13 PM

Possibly, Keep these instructions in mind.

I'm going to request for a specialist that handles this type of problem to help you. Please be patient. Sit tight and The specialist will be in touch.

Good Luck
Roger

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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167 @ June 2015


#6 smhuskey

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Posted 16 September 2012 - 09:57 PM

Thank you so much. IF I can do it without restarting everything that would be great. Thanks

#7 Elise

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Posted 19 September 2012 - 02:26 AM

Hello,
Have you tried booting in Safe mode Command Prompt? Does that open a command window once it is started?
Also, what kind of virus/malware did you remove?

regards, Elise


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#8 smhuskey

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Posted 19 September 2012 - 12:20 PM

Whenever I restart it in safe mode it just goes into regular mode. And I don't think I have removed anything. It started doing it

#9 Elise

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Posted 19 September 2012 - 12:31 PM

When you select safe mode, does the normal windows splash screen still show? Or do you see a list of files rolling over the screen?

regards, Elise


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#10 smhuskey

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Posted 19 September 2012 - 01:01 PM

Its a list of files

#11 Elise

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Posted 19 September 2012 - 01:20 PM

That means its actually safe mode that loads. When you select the option Safe Mode Command Prompt, what is the last thing you see on-screen?

regards, Elise


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#12 smhuskey

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Posted 19 September 2012 - 01:25 PM

Its a list of files

Its the list of files then it takes a long time and then loads my background picture and that's all I see

#13 Elise

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Posted 19 September 2012 - 01:47 PM

Please see if you can do the following.

Try this please. You will need a USB drive.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Next download driver.sh to your USB drive
  • Remove the USB & CD and insert it in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh
  • Press Enter
  • After it has finished a report will be located on your USB drive named report.txt
  • Remove the USB drive and insert it back in your working computer and navigate to report.txt

    Please note - all text entries are case sensitive
Copy and paste the report.txt for my review

regards, Elise


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