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Removed Smart HDD and Now cant connect to the Internet


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2 replies to this topic

#1 Juhaha

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Posted 15 September 2012 - 07:24 PM

Good evening!

This morning I woke up to 20 pop up boxes, my icons missing, and the alarm that my hard drive was corrupt. Also I couldn't connect to the internet. I used my husbands computer and found that instead of being a hard drive issue, it was really the SMART HDD virus. (I dont normally run antivirus software). I have been downloading files on the second computer and transferring them to a USB stick to run on the infected computer.

Since the morning I have ran:

MalwareBytes - It found 4 files
ComboFix - no I wasnt told to run it, but my issues were identical to others
Unhide - This made all my files return :)

I restarted and then my files disappeared again!
Then I ran
SuperAntiSpyware - it found about 6 corrupted files
MalwareBytes - It found 4 files ( i did a quick and full scan)
Unhide - This made all my files return again
THen I ran the SuperAntiSpyware and Malware about 3 more times each to be on the safe side
Oh I also Ran TDSS Killer about 3 times today, but dont remember the order

Now everything seems to be working after multiple restarts, but it still will not connect to the internet. I am not sure what to do now. I would appreciate any direction that you could give me.

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#2 nasdaq

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Posted 18 September 2012 - 09:44 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Using a good computer download and save these tools to a CD or Flash drive and copy the to the Desktop of the problem computer.

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.

===

Please download MiniToolBox to Desktop and run it.

Check mark the following boxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
Click Go and copy/paste the log (Result.txt) into your next post.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
===

If still no internet connection please run this tool.
Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

Please post the logs for my review.

#3 nasdaq

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Posted 24 September 2012 - 08:49 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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