Please open Malwarebytes' Anti-Malware and click on the Update tab. Update the program to the latest version.
- If an update is found, the program will automatically update itself. Press the OK button and continue.
- If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.
- Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
- Click on the Scan button.
- When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
- Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
- Make sure that everything is checked and then click Remove Selected.
- When removal is completed, a log report will open in Notepad.
- The log is automatically saved and can be viewed by clicking the Logs tab.
- Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
- Exit Malwarebytes when done.
-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon
and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).
Other Troubleshooting Tips:
: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system
Please follow these steps to remove older version Java components and update:
- Download the latest version of Java Runtime Environment (JRE) Version 7 and save it to your desktop.
- Select your Platform.
- Under Which should I choose?, check the box for Windows Offline Installation and save the file to your desktop.
- Close any programs you may have running - especially your web browser.
Go to Start > Control Panel, double-click on Add/Remove Programs
or Programs and Features
in Vista/Windows 7 and remove all
older versions of Java.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.
- Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
- Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
- Repeat as many times as necessary to remove each Java versions.
- Reboot your computer once all Java components are removed.
- Then from your desktop double-click on jre-7u7-windows-i586.exe (or jre-7u7-windows-x64.exe for 64-bit) to install the newest version.
- If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
- When the Java Setup - Welcome window opens, click the Install > button.
- If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
- The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
Note: The Java Quick Starter (JQS.exe)
adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service
if you don't want to use it:
- Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
- Click Ok and reboot your computer.