Hello, Its not unusual to receive such an error after using specialized fix tools.
A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found
" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry
remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.
To resolve this, download Autoruns
search for the related entry and then delete it.
Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here
if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe
to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready
at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message.
Right-click on the entry and choose delete
. -->> rtfzrvfnz.dllReboot
your computer and see if the startup error returns.
As this was from a rogue security program please also run these.Run RKill....Download and Run RKill
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.
- Please download RKill by Grinler from one of the 4 links below and save it to your desktop.
- Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
- Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
- A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
- If nothing happens or if the tool does not run, please let me know in your next reply
If you continue having problems running rkill.com, you can download iExplore.exe
which are renamed copies of rkill.com, and try them instead.
Please download TDSSKiller.zip
and and extract it.
Rerun MBAM (MalwareBytes) like this:
- Run TDSSKiller.exe.
- Click on Change Parameters
- Put a check in the box of Detect TDLFS file system
- Click Start scan.
- When it is finished the utility outputs a list of detected objects with description.
The utility automatically selects an action (Cure or Delete) for malicious objects.
The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
- Let reboot if needed and tell me if the tool needed a reboot.
- Click on Report and post the contents of the text file that will open.
Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log has a name like: TDSSKiller.Version_Date_Time_log.txt.
Open MBAM in normal mode and click Update
tab, select Check for Updates
scan and scan (normal mode).
After scan click Remove Selected
, Post new scan log
into normal mode.
Please ask any needed questions,post logs and Let us know how the PC is running now.
Edited by boopme, 14 September 2012 - 07:58 PM.