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New To This....i Think My Problems May Be A Virus...but Am Not Sure....


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#1 ducky82

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Posted 15 March 2006 - 10:20 PM

Hi everyone,

I am having some serious trouble with my computer, I am pretty sure it is a virus but not positive. If it is a virus - I would love some help on how to deal with that! So here's the situation.....

I turned my computer (HP pavilion laptop - Windows XP) on yesterday and noticed that almost all of my desktop items had been renamed to things like...windows media player.ink, Microsoft Word.ink. So I tried to click on some of them and I got a pop up saying that "Windows is unable to open this file, because it does not know what type of program created it" and then it gave me the option to have the internet search for the right program, or pick from a list. At that point, I just cancelled. Trying to be smart, I clicked on Windows media player and when the pop up came up asking to pick a program to use to open it, I picked Windows Media Player (obviously) and it worked....although I must have accidently clicked something else because now all those ".ink" files, are now all trying to be opened through the media player and I don't know how to change that either. I cannot get into My Computer or any of the basic computer stuff. Despite all this I can still use the internet, I can still view all my pictures and other things saved to the computer.

Now the bad part....I do not have an anti-virus program right now....My Norton antivirus expired about a week ago and I was waiting for payday to renew!! So at this very moment I do not have any protection. I have tried to download a free trial from Symantec to cover me, but another problem I am having is that I cannot open anything I download. I get the same message that Windows cannot find the program etc....

So....I have done a online scan using Trend Micro House Call and it said that I had an infected file....Troj Agent FM.....so I deleted it and restarted my computer. There was no change. I am currently running the scan again and so far (about 50% done) there is no infection.

I wonder if anyone out there has any help for me!!!!

Thank you!!

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#2 Heyoldman

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Posted 15 March 2006 - 10:47 PM

One thing the virus did was relocate most of your files. they're there but there just relocated. Try defraging. If that doesn't help then system restore. ect...

#3 ducky82

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Posted 15 March 2006 - 10:52 PM

Thank you.....but I am unable to get into either of those things!! When I click on system restore, I get the same msg about windows being unable to find the file etc. And when I try to get in to defragment my computer - it says there is no program associated with that file......I think i'm in deep!

#4 Enthusiast

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Posted 15 March 2006 - 11:44 PM

Run the following online scans using Internet Explorer (they require ActiveX - if you are notified let them download ActiveX components)

Kaspersky Anti-Virus Web Scanner
http://www.kaspersky.com/service?chapter=161739400#betatest


Panda Activescan
http://www.pandasoftware.com/activescan/co...n_principal.htm

Trend Micro antivirus and malware scan:
http://housecall-beta.trendmicro.com/en/st...orp.asp?id=scan

Etrust Anti-virus web scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx.

online trojan scans here -
http://scan.sygatetech.com/pretrojanscan.html


Windows Security Trojanscan
http://windowsecurity.com/trojanscan
See instructions for it here:
http://www.windowsecurity.com/trojanscan/trojanscan.asp

Also, download AVG which is a freeware antivirus program - It is as good as the commercial ones just less bells and whistles.
AVG: http://www.grisoft.com/us/us_index.php

Do the above and report back - there's more that can be done, especially if the above remove some of the infection (which they will).

By the way, do you have the HP restore disk that should have come with your computer to reload the op system back to factory new condition? (if you didn't get one from HP it may be on a restore partition accessed through either the start menu or the bios setup menu).

Edited by Enthusiast, 15 March 2006 - 11:47 PM.


#5 ducky82

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Posted 15 March 2006 - 11:59 PM

Wow thanks for the help!! I ran the windows security trojan scan and it came up that there are no viruses! So thats great.....but.....I still cannot open anything I download - or get into my system restore!
I'm starting to think that the only thing to do is start fresh - I do have the restoration disks that came with the computer, unfortunatly they will wipe out everything I have on my computer....

#6 Enthusiast

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Posted 16 March 2006 - 12:04 AM

You need to run them all - trojans are different than viruses.

If you can download, get Spybot Search and Destroy, check the box for "Teatimer" when you download it, install it, update it and run it from safe mode.

Download, install, update and run the following also:
Spybot S&D: http://www.safer-networking.org/en/index.html
Be sure to enable “Teatimer” which gives you realtime protection.


Microsoft Windows Defender
http://www.microsoft.com/athome/security/s...re/default.mspx
This also provides realtime protection.

SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html




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