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Mail hijacked, not sure if I fixed it or not


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5 replies to this topic

#1 Atomdesign

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Posted 13 September 2012 - 04:33 AM

I'm working on a laptop for a client. The issue is as follows - his ISP shut down his internet connection for a day because his email address was sending out spam. He has an Iphone, Ipad, two macs and a windows laptop all hooked up to the same email accounts.
I picked the windows laptop as most likely cause for issues, although I did activate the firewall and installed Sophos on both macs. Sophos's scan found nothing but one windows virus on the macs, which I removed.
He disconnected his laptop from the internet and I changed his mail passwords. So far so good, the issue seems solved.
However, I now have a laptop with some malware on it. I did the things I usually do - I ran malwarebytes, which found the following:

Trojan.Spyeyes (in the recycle bin)
PUP.BundleOffers.IIQ (in the downloads dir)

Both were removed successfully. I also noticed that he had no firewall active, so I switched windows fwall on. However, I want to be completely sure that the laptop is malware-free, so I also ran Combofix, TDSSkiller (found nothing) and Emsisoft's deep scan.

Emsisoft's crashes halfway through the scan every time. I'd like to be sure that its not running into some issue because of malware because my client's ISP will shut him down for a week if the issue returns.

I've even removed the HD and put it into an external caddy and ran emsisoft's scan on it through another pc, but, it still crashes.

I have attached the DDS log, hope you guys can tell me if there is something bad lurking on his laptop still or not!

Attached Files

  • Attached File  DDS.txt   21.32KB   4 downloads


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#2 HelpBot

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Posted 18 September 2012 - 04:35 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
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Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
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  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows, you should not bother creating a GMER log.

Please first disable any CD emulation programs using the steps found in this topic:

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Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


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#3 Atomdesign

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Posted 19 September 2012 - 03:59 PM

I don't currently have access to the laptop in the topic title which makes it difficult to produce a new log, but the log in the original post does still apply.

#4 nasdaq

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Posted 20 September 2012 - 09:01 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

The DDS log is clean.

If you can get hold of the computer post these logs for my review.

Remove the AdWare, PUP (Potentially Unwanted Program) identified by this tool.

Please download AdwCleaner by Xplode onto your Desktop.

  • Please close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with OK.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

===

Third party programs if not up to date can be an open door for an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

#5 Atomdesign

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Posted 26 September 2012 - 03:16 AM

Hi Nasdaq,

My client has decided to leave things as they are and forego running further scans as he's been using the laptop online for a little while now and hasnt been closed off by his ISP again. I recommended running the scans anyway, but he'd rather not, so who am I to argue? :P
Thanks for the help!

#6 nasdaq

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Posted 26 September 2012 - 08:02 AM

It's his call.




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