first time on the forums, so if this is the wrong section for this topic, I apologize.
I'm helping my younger brother with this issue:
The issue is that the web browsers (chrome/firefox) not being able to go onto any site such as google.com
What's peculiar is that
1) the laptop has full internet access (the bars are all full)
2) Steam works
3) spotify as well (occasionally)
4) it only happened on our computers... our parents computer had no issues whatsover
-Windows 7 64 bit
Antivirus that we use : Avast
I use Malware antimalware ( he doesn't have it)
so some back story:
This issue has persisted on my laptop as well. My main browser of choice is Google chrome. And until maybe the beginning of july this year, things went well. It's only until maybe mid July did I occasionally begin to start getting DNS server errors (DNS lookup failed) on chrome. What also happened during that time is that i've been putting my pc to hibernate more often( my brother does not do this) , instead of directly turning it off. Anyways those issues were rare and occasional, but yesterday night and all of this morning, I was unable to gain any access to any website. Yesterday at least I was able to access the google homepage or maybe facebook, for a few seconds before it didn't work again.
It worked in the afternoon and I took the time to find solutions, coming across this in a google forum:
For those of us running Vista or Windows 7, here's how to change the DNS server:
Open Network & Sharing Center: Click on the icon of your internet connection on your task bar. At the bottom should be the words "Open Network And Sharing Center"; click on them.
Click on "Change Adapter Settings" on the left-hand list of topics.
This will direct you to a page where you will see your LAN (wired) connection and your wireless connections.
Right click on the network connection you are using.
Scroll down to and click on "Properties". If prompted for an administrator password, provide one.
A new window will pop up. Double-click on "Internet Protocol Version 4 (TCP/IPv4)"
Another new window pops up. Look at the lower grouping of greyed-out boxes. Select the radio button for "Use the following DNS server addresses:".
Type 22.214.171.124 into the preferred DNS server slot. You have to hit the right arrow key after each 8 or you will end up with an improperly formatted server.
Type 126.96.36.199 into the alternate server. Again you need to hit the right arrow key after each number.
Select the "Validate settings on exit" checkbox, then click "OK".
Click "OK" on the properties window.
The Window Network Diagnostic will now run. If it cannot find an error, then you have properly reset your DNS server.
so I did that, and it fixed my problems. However I didn't realize that the DNS address that they told me to put was Google DNS, Id prefer if I could stick with my defult ICP or whatever it's called.
Anyways my brother had the same issues as I did since yesterday. Steam chat works for him, but he can't access any websites on firefox, always getting the "page not found" warning.
What I tried to do was
- ipconfig/flushdns hoping to reset it RESULT= nothing happened
- firefox settings -> autodetect proxy settings RESULT= nothing happened
- CMD: ping www.google.com result= first time it was connection timed out, the second time it was "unable to find host"
so what i'm trying to figure out is
how can I fix this problem without resorting to using a public dns such as Open dns or google dns? what options do I have?.
I'd appreciate any thoughts or solutions.
Edited by traptack, 12 September 2012 - 11:21 PM.