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Computer Freezes After Rebooting It

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4 replies to this topic

#1 dustbegone


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Posted 15 March 2006 - 07:42 PM

For some reason it doesn't finish rebooting. It'll have the hour glass like it's busy doing something but nothing happens. You can't right click on anything, can't use Control Alt Del, or ESC. It'll stay that way until you push the power button in for a few seconds to shut it down. Why is this happening? I don't even know where to look to figure out what program is doing this. It's done this a handful of times now. It'll reboot fine one time, then after awhile it'll freeze and then it doesn't want to reboot. And it's a new computer.

It's an Emachine T3410, Windows XP w/ SP2 preinstalled. My husband installed Norton's System Works on it, we disabled the Windows Protection.

I don't know what other information to give you. Can someone please help me figure out why it's being this way? I sure would appreciate it.

Thanks in advance!

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#2 River_Rat


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Posted 15 March 2006 - 11:33 PM

Did it start doing this after the install of NSW (Norton System Works)??
Sounds as if it is freezing while loading the Memory (Startup Process) which would include NSW.

Run a check disk.

Run a Defrag.
Double-click My Computer
Highlight a local hard disk drive by clicking on it once.
Right click the highlighted local drive
Click properties
Click the tools tab and click the defragment now button.

Since this is a new computer and if you have been having troubles since you got it you might need to contact eMachines and make them get it right before your warranty runs out.
It could be a Memory, HDD, MB, CPU, ect, ect & if this is new then eMachines needs to make it right.
But if it just started doing it then I would say probably a software conflict.

Supply as much info as possible.
When it started??
Are your Windows Updates up-to-date??
Is your virus software up-to-date??

#3 Enthusiast


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Posted 15 March 2006 - 11:51 PM

If the problem started after installing the Norton Systemworks software, re-enable your Windows firewall and uninstall the Norton software.

If the problem clears up it might have been just an error that could have occurred while installing Norton - try reinstalling it.

Let us know.

#4 acklan


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Posted 16 March 2006 - 12:45 AM

Norton requires alot of resources. How much RAM does your computer have? In general what are the specifications of your computer?

Edit Never mind. I checked your computer. It ships with 512mb of RAM. That is plenty.

Edited by acklan, 16 March 2006 - 12:47 AM.

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#5 pascor22234


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Posted 17 March 2006 - 01:02 PM

Sounds like you need to use some more investigating.
It could also be any one of several hardware related issues rather than a software prolem:

1 - Failing power supply: Dowload and run Everest Home V2.20 from:
Look in Computer > Sensor. The +3.3V, +5V and +12V should be
within +/-5% of their nominal values.

2 - Overheated CPU: In Everest look in Computer > Sensor. The CPU temp
should not be over 50 degrees Celsius when idling. Overheating can happen
as the result of a failing CPU fan or excessive dust buildup there.
Who knows ? - maybe your new machine has a bum heatsink fan.

3 - Bad memory: Download the Memtest86 CD ISO file and burn it to CD from:
Set your BIOS so that the computer tries to boot from the CD/DVD drive
before trying to boot from the hard disk. Memtest86 will thoroughly test the RAM
endlessly. Let it run for, say, 5 passes. No errors should be listed.
If multiple errors do show up and there is more than 1 RAM module, test each individually
until you can isolate the bad one.

4 - Failing hard disk: Download and run the Hitachi Drive Fitness Test at:
Download the ISO file, burn it to a CD and then boot from it.
Navigate the menus to do a full test. DFT can also access the S.M.A.R.T.
reliability information that is created and stored within the hard drive itself.

These tests will go a long way to confirm whether or not your hardware is in good shape.

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