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Plug and Play service, MMC, ect. All not working.


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14 replies to this topic

#1 Gwydion Black

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Posted 12 September 2012 - 01:57 PM

So I've encountered a first on a computer in the shop and after exhausting all the results on Google, I've decided to make a topic here. Hopefully I can work this out but I am ultimately leaning towards a Windows clean install at this point, I'll let everyone else have a say and see if we can't crack this.

So the computer came in with an Audio issue (Sound no longer showing up), Windows Activation Error, and a Black screen hang before the Windows login but after the "Welcome" screen. It usually took about 2-3 minutes to load. I built the computer myself for the customer with a genuine copy of Win7 Professional, so I dealt with that issue first, input the activation, it activated fine and I moved on.

What it came down do is the hanging was caused by the Plug and Play service failing to load on boot. I originally found this out through the Event Viewer, which no longer works at all - along with all of the Microsoft Management Console, and the Device Manager (which is blank). The audio services are also linked to the Plug and Play Service so I can only assume that that error was caused by the failing of PnP to start. So I did some investigation and once the computer finally started each time, the PnP service was eternal stuck in the "Starting" phase. Nothing could be done to it to restart, change the start settings, ect.

Tried System File Checker on multiple occasions, everything checks out. Tried System Restore, apparently the kid who got the computer disabled it right out the door or something because A. It is disabled and cannot be activated and B. There are apparently no restore points on the PC. I also ran Malware Bytes full scan and it didn't find a single thing.

I eventually tried a tool someone recommended called MBR Regenerator. The program fails to run giving me an error. Some people said that fixed the problem so that was a no go.

Finally, I copied the registry entry for Plug and Play from another Windows 7 PC as well as the system .dll. Deleted the old entries first and foremost and started without Plug and Play - the computer booted fine, nice and fast - no hanging. Added the new file and registry entry, did the same - but plug and play didn't start automatically. Upon attempted to start it myself once the system booted, I was given "Could not start service on Local Computer. Error 193". After messing with that for 30 minutes to no avail and trying SFC yet again, no luck - I replace the old plug and play .dll in the system files and all went back to normal with Plug and Play STILL hanging at "Starting" and never getting any farther.

I should also note that Windows has once again become "Ungenuine" during all this work - how? I have no idea.

I'm not sure if this could be the work of some bootsector virus or if it is just some unfixable corrupt Windows issue - or if someone has some experience with the issue. I am at the end of my rope with this but there is a lot of personal data on this 1 TB drive and I would do anything to fix this without a backup and reinstall.

My fate rests in the hands of the brilliant. Thank you ahead of time.

Edited by Gwydion Black, 12 September 2012 - 01:57 PM.


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#2 The_Outkast

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Posted 12 September 2012 - 04:43 PM

Would you please publish a snapshot using Speccy? Instructions on how to do that can be found here

#3 Gwydion Black

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Posted 13 September 2012 - 11:40 AM

http://speccy.piriform.com/results/3mPPW2QRq6s2TUh3cSGv40x


I noticed it says I have no optical drive but I do have complete access to that. Interesting. Also, no hard drive. No problem accessing that either. For reference it is a Western Digital Caviar 1TB SATA drive, not sure about the speed or anything like that. I've noticed that the PC is not listing specs of that anywhere including system info or under Hardware info for the hard drive. Interesting.

#4 narenxp

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Posted 13 September 2012 - 10:01 PM

Download

mini toolbox

Checkmark following boxes:

List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size

Click Go and post the result.

Download

http://www.bleepingcomputer.com/download/rkill/

Run it and after scan finishes,post the contents of RKILL log located on the desktop here

#5 Gwydion Black

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Posted 18 September 2012 - 10:33 AM

MiniToolBox by Farbar Version: 23-07-2012
Ran by Owner (administrator) on 18-09-2012 at 11:29:12
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ================================

Could not start eventlog service, could not read events.

The Windows Event Log service is starting.
The Windows Event Log service could not be started.

A system error has occurred.

The system cannot find message text for message number 0x1069 in the message file for (null).

More help is available by typing NET HELPMSG 4201.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.271)
Adobe Flash Player 11 Plugin (Version: 11.3.300.271)
AMD OverDrive (Version: 3.0.2.0289)
APB Reloaded
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
ARMA 2
ARMA 2: Operation Arrowhead
ASRock IES v2.0.84
ASRock OC Tuner v2.3.77
ATI Catalyst Install Manager (Version: 3.0.732.0)
BattlEye for OA Uninstall
Bonjour (Version: 3.0.0.10)
Camtasia Studio 7 (Version: 7.1.0)
CCleaner (Version: 3.22)
DayZ Commander (Version: 1.09.57)
DiRT Showdown Demo
Dropbox (Version: 1.4.7)
EVGA Precision 2.0.1 (Version: 2.0.1)
Google Chrome (Version: 21.0.1180.89)
HyperCam 2 (Version: 2.25.01)
HypreCam Toolbar
iTunes (Version: 10.5.2.11)
Java Auto Updater (Version: 2.1.6.0)
Java™ 6 Update 30 (Version: 6.0.300)
Java™ 7 Update 2 (64-bit) (Version: 7.0.20)
Java™ 7 Update 5 (Version: 7.0.50)
Java™ SE Development Kit 7 Update 2 (64-bit) (Version: 1.7.0.20)
JavaFX 2.0.2 (64-bit) (Version: 2.0.2)
JavaFX 2.0.2 SDK (64-bit) (Version: 2.0.2)
JavaFX 2.1.1 (Version: 2.1.1)
Left 4 Dead 2
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
Mozilla Firefox 9.0.1 (x86 en-US) (Version: 9.0.1)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero 8 Essentials (Version: 8.3.430)
neroxml (Version: 1.0.0)
NVIDIA 3D Vision Driver 266.44 (Version: 266.44)
NVIDIA Control Panel 266.44 (Version: 266.44)
NVIDIA Endless City demo (Version: 1.0)
NVIDIA Graphics Driver 266.44 (Version: 266.44)
NVIDIA HD Audio Driver 1.1.13.1 (Version: 1.1.13.1)
NVIDIA Install Application (Version: 2.275.78.0)
NVIDIA PhysX (Version: 9.10.0514)
NVIDIA PhysX System Software 9.10.0514 (Version: 9.10.0514)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.6644)
Platform (Version: 1.34)
QuickTime (Version: 7.71.80.42)
Realtek Ethernet Controller Driver (Version: 1.00.0008)
Revo Uninstaller 1.94 (Version: 1.94)
RuneScape Launcher 1.2 (Version: 1.2.0)
Skype Click to Call (Version: 5.9.9216)
Skype™ 5.10 (Version: 5.10.116)
Sony Vegas Pro 8.0 (Version: 8.0.179)
Speccy (Version: 1.17)
Star Wars: The Old Republic (Version: 1.00)
Steam (Version: 1.0.0.0)
Team Fortress 2
Techne (Version: 1.3.0.15)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
VCRedistSetup (Version: 1.0.0)
VIA Platform Device Manager (Version: 1.34)
WinRAR 4.01 (64-bit) (Version: 4.01.0)
YouTube Downloader Toolbar v5.2 (Version: 5.2)
YTD YouTube Downloader & Converter 3.6

========================= Memory info: ===================================

Percentage of memory in use: 16%
Total physical RAM: 8191.3 MB
Available physical RAM: 6851.27 MB
Total Pagefile: 16380.8 MB
Available Pagefile: 15018.22 MB
Total Virtual: 4095.88 MB
Available Virtual: 3966.86 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:931.41 GB) (Free:772.75 GB) NTFS
2 Drive d: (GSP1RMCPRXFREO_EN_DVD) (CDROM) (Total:3.09 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\OWNER-PC

Administrator Guest Owner


**** End of log ****

Rkill 2.3.15 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2012 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 09/18/2012 11:31:02 AM in x64 mode.
Windows Version: Windows 7 Professional Service Pack 1

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* Explorer Policy Removed: NoActiveDesktopChanges [HKLM]

Backup Registry file created at:
C:\Users\Owner\Desktop\rkill\rkill-09-18-2012-11-31-32.reg

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* No issues found.

Checking Windows Service Integrity:

* Plug and Play (PlugPlay) is not Running.
Startup Type set to: Automatic

* Plug and Play (RpcSs) is not Running.
Startup Type set to: Automatic

Searching for Missing Digital Signatures:

* No issues found.

Program finished at: 09/18/2012 11:31:40 AM
Execution time: 0 hours(s), 0 minute(s), and 37 seconds(s)

#6 narenxp

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Posted 18 September 2012 - 01:12 PM

Press Windows+R Key and type

services.msc and click ok

Right click on

Plug and play -start it

Let me know if you receive errors

Download

FSS

Checkmark all the boxes

Click on "Scan".
Please copy and paste the log to your reply.

#7 Gwydion Black

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Posted 19 September 2012 - 10:16 AM

There is no pressing start of the Plug and Play service. It is stuck on "Starting" and thus all the options are grayed out. Even when you go to preferences, the options under there are greyed out as well.

I'm assuming you wanted all of the options checked in the service scanner, so here is the log for that:




Farbar Service Scanner Version: 06-08-2012
Ran by Owner (administrator) on 19-09-2012 at 11:14:44
Running from "C:\Users\Owner\Desktop"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Network
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Action Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
PlugPlay Service is not running. Checking service configuration:
The start type of PlugPlay service is OK.
The ImagePath of PlugPlay: "C:\Windows\system32\svchost.exe -k DcomLaunch".


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

#8 narenxp

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Posted 19 September 2012 - 10:20 AM

Launch Farbar service scanner and type

plugplay in search BOX

Click on Export service

Post the contents of log here

#9 Gwydion Black

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Posted 19 September 2012 - 11:25 PM

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\plugplay]
"DisplayName"="@%SystemRoot%\\system32\\umpnpmgr.dll,-100"
"Group"="PlugPlay"
"ImagePath"=hex(2):43,00,3a,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,\
5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,76,00,63,\
00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,6b,00,20,00,\
44,00,63,00,6f,00,6d,00,4c,00,61,00,75,00,6e,00,63,00,68,00,00,00
"Description"="@%SystemRoot%\\system32\\umpnpmgr.dll,-101"
"ObjectName"="LocalSystem"
"ErrorControl"=dword:00000001
"Start"=dword:00000002
"Type"=dword:00000020
"ServiceSidType"=dword:00000001
"RequiredPrivileges"=hex(7):53,00,65,00,54,00,63,00,62,00,50,00,72,00,69,00,76,\
00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,53,00,65,00,63,00,75,00,\
72,00,69,00,74,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,\
00,00,00,53,00,65,00,41,00,73,00,73,00,69,00,67,00,6e,00,50,00,72,00,69,00,\
6d,00,61,00,72,00,79,00,54,00,6f,00,6b,00,65,00,6e,00,50,00,72,00,69,00,76,\
00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,54,00,61,00,6b,00,65,00,\
4f,00,77,00,6e,00,65,00,72,00,73,00,68,00,69,00,70,00,50,00,72,00,69,00,76,\
00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,4c,00,6f,00,61,00,64,00,\
44,00,72,00,69,00,76,00,65,00,72,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,\
00,67,00,65,00,00,00,53,00,65,00,42,00,61,00,63,00,6b,00,75,00,70,00,50,00,\
72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,52,00,65,\
00,73,00,74,00,6f,00,72,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,\
67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,72,00,73,00,6f,00,6e,\
00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,\
00,00,53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,72,00,69,00,76,00,69,\
00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,68,00,61,00,6e,00,67,00,\
65,00,4e,00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,\
00,65,00,67,00,65,00,00,00,53,00,65,00,55,00,6e,00,64,00,6f,00,63,00,6b,00,\
50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,44,\
00,65,00,62,00,75,00,67,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,\
65,00,00,00,53,00,65,00,53,00,68,00,75,00,74,00,64,00,6f,00,77,00,6e,00,50,\
00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,00,00
"FailureActions"=hex:00,00,00,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
00,02,00,00,00,60,ea,00,00,02,00,00,00,60,ea,00,00,02,00,00,00,60,ea,00,00

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\plugplay\Parameters]
"ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\
00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\
75,00,6d,00,70,00,6e,00,70,00,6d,00,67,00,72,00,2e,00,64,00,6c,00,6c,00,00,\
00

#10 narenxp

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Posted 20 September 2012 - 02:42 AM

Press Windows+R key and type

regedit and click ok

Go to

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\PlugPlay

Right click on key-Export it to desktop and delete the key

Download

http://download.bleepingcomputer.com/win-services/7/PlugPlay.reg

Launch it and click YES

Restart the PC and post the new FSS log

#11 Gwydion Black

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Posted 20 September 2012 - 11:19 AM

Farbar Service Scanner Version: 06-08-2012
Ran by Owner (administrator) on 20-09-2012 at 12:17:14
Running from "C:\Users\Owner\Desktop"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.

PlugPlay Service is not running. Checking service configuration:
The start type of PlugPlay service is OK.
The ImagePath of PlugPlay service is OK.


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****







Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\plugplay]
"DisplayName"="@%SystemRoot%\\system32\\umpnpmgr.dll,-100"
"Group"="PlugPlay"
"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\
6b,00,20,00,44,00,63,00,6f,00,6d,00,4c,00,61,00,75,00,6e,00,63,00,68,00,00,\
00
"Description"="@%SystemRoot%\\system32\\umpnpmgr.dll,-101"
"ObjectName"="LocalSystem"
"ErrorControl"=dword:00000001
"Start"=dword:00000002
"Type"=dword:00000020
"ServiceSidType"=dword:00000001
"RequiredPrivileges"=hex(7):53,00,65,00,54,00,63,00,62,00,50,00,72,00,69,00,76,\
00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,53,00,65,00,63,00,75,00,\
72,00,69,00,74,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,\
00,00,00,53,00,65,00,41,00,73,00,73,00,69,00,67,00,6e,00,50,00,72,00,69,00,\
6d,00,61,00,72,00,79,00,54,00,6f,00,6b,00,65,00,6e,00,50,00,72,00,69,00,76,\
00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,54,00,61,00,6b,00,65,00,\
4f,00,77,00,6e,00,65,00,72,00,73,00,68,00,69,00,70,00,50,00,72,00,69,00,76,\
00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,4c,00,6f,00,61,00,64,00,\
44,00,72,00,69,00,76,00,65,00,72,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,\
00,67,00,65,00,00,00,53,00,65,00,42,00,61,00,63,00,6b,00,75,00,70,00,50,00,\
72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,52,00,65,\
00,73,00,74,00,6f,00,72,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,\
67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,72,00,73,00,6f,00,6e,\
00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,\
00,00,53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,72,00,69,00,76,00,69,\
00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,68,00,61,00,6e,00,67,00,\
65,00,4e,00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,\
00,65,00,67,00,65,00,00,00,53,00,65,00,55,00,6e,00,64,00,6f,00,63,00,6b,00,\
50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,44,\
00,65,00,62,00,75,00,67,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,\
65,00,00,00,53,00,65,00,53,00,68,00,75,00,74,00,64,00,6f,00,77,00,6e,00,50,\
00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,00,00
"FailureActions"=hex:00,00,00,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
00,02,00,00,00,60,ea,00,00,02,00,00,00,60,ea,00,00,02,00,00,00,60,ea,00,00

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\plugplay\Parameters]
"ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\
00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\
75,00,6d,00,70,00,6e,00,70,00,6d,00,67,00,72,00,2e,00,64,00,6c,00,6c,00,00,\
00

#12 narenxp

narenxp

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Posted 20 September 2012 - 12:44 PM

Can you start the service now?

If it still hangs


Download

Windows repair tool

Extract and launch the Repair_Windows.exe file

Click on Start repairs tab-click on Start

check mark following options alone

Reset registry permissions
Reset file permissions


Checkmark Restart System When Finished option
click the Start button

System should restart after repair

See if that helps

#13 Gwydion Black

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Posted 20 September 2012 - 01:31 PM

No go on all of that. Still hung at starting. Seems like a null issue.

I spoke with the customer today and they have opted to instead go with a Windows reinstall which will more than likely fix the issue. Terrible that we weren't able to come to a solution but it seems that this is one that is tough to crack. Thank you for all the support.

#14 narenxp

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Posted 20 September 2012 - 02:01 PM

You're welcome :)

#15 sbyrd

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Posted 29 June 2013 - 12:03 PM

what an infuriating problem. I think I had the same issue that you experienced, including the bizarrely long boot up, which I have had for a year. No sound, empty device manager, plug and play set to automatic, but not starting. I tried everything Google suggested I try, to no avail.

Ultimately, out of desperation, I set the boot up to diagnostic mode under msconfig. when it booted up, the sound did not work, device manager was still blank, but under services plug and play was listed as started. All of this perplexed mean, and I did not know how it could help me, so I did nothing kama set startup type back to normal, and rebooted.

And now everything works fine. No explanation, no further errors, no idea what happened. The one theory I had was that I disabled the Steam client from valve, switching startup type to selective startup. But I just try to recreate the problem by making this change again, and everything works fine.

this 'fix' is so random that I can't believe it is anything more then coincidence, but am posting here just in case.




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