Posted 11 September 2012 - 04:41 PM
I have a Kyocera printer (Mita KM-3035 KX) that crashes both Windows 7 and XP in pretty much every application. The application (ex: MS Outlook) crashes and not Windows itself. I have about 7 users that cannot print to it while there are 2 that can print without issues. System Center updates the machines regularly, so they all should have their latest updates. I belive all Windows 7 installs are x64 and XP is patched to SP3.
On one of the Win 7 machines, I removed the device in Devices and Printers and went through Print Management in Admin tools to remove the driver. I reinstalled the driver and still no joy. I'm able to send a test print from the print server. One of the affected users was able to send a test print, but she couldn't send a normal print through Outlook.
I'm not sure what else I can do to troubleshoot and resolve this issue. Any assistance would be greatly appreciated.
Thanks in advance,