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Google re-direct issues, keeps coming back - have some logs to post


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#1 atwooder

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Posted 11 September 2012 - 02:25 PM

Hello,

I have seen multiple posts on here about removing the infamous google redirect problem. I have tried to remove this with no success. Our IT guy at work suggested running (in safe mode);

Rkill
tdsskiller
FixTDSS
ComboFix
Malwarebytes

I have done this and it has solved the problem temporarily. The problem always comes back within minutes however.

Then I created the following topic on here:
http://www.bleepingcomputer.com/forums/topic468115.html/page__gopid__2836523#entry2836523

I followed the steps from this guide (starting at step 6) as recommended by BRONI (thanks):
http://www.bleepingcomputer.com/forums/topic34773.html
here are the logs I was able to get:
---------------

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_24
Run by Mark at 13:03:52 on 2012-09-11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.958.265 [GMT -4:00]
.
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
FW: Norton Internet Worm Protection *Disabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\rundll32.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\Explorer.EXE
C:\UPS\WSTD\MSSQL$UPSWSDBSERVER\Binn\sqlservr.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Microsoft\BingBar\SeaPort.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\StockPro\SPSent.exe
C:\StockPro\SPClieP.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\StockPro\SPWatc.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
mStart Page = hxxp://www.google.com/
mWindow Title =
uInternet Settings,ProxyOverride = *.local;<local>
uInternet Settings,ProxyServer = http=127.0.0.1:6092
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSCONFIG.EXE /auto
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\servic~1.lnk - c:\program files\microsoft sql server\80\tools\binn\sqlmangr.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\stockp~1.lnk - c:\stockpro\SPSent.exe
Trusted Zone: 164.109.25.72
Trusted Zone: 207.130.86.35
Trusted Zone: acura.com
Trusted Zone: ahm-ownerlink.com
Trusted Zone: ahmdealer.com
Trusted Zone: dealerport.com\www
Trusted Zone: doubleclick.net\*.optout
Trusted Zone: edcor.com
Trusted Zone: google.com\www
Trusted Zone: honda.com
Trusted Zone: honda.com\www.in
Trusted Zone: hondacars.com
Trusted Zone: xmradio.com
DPF: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cab
DPF: {1663ed61-23eb-11d2-b92f-008048fdd814} - hxxp://www.in.honda.com/Rraaapps/RRAAsec/Codebase/RRAAINAX/RYXAINAX_LandscapePrintingActiveX.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {297DE2B6-509A-4B36-93C5-A65276606900} - hxxp://www.in.honda.com/rraaapps/rraasec/codebase/RRAAINAX/RraainAX.CAB
DPF: {33704B0F-9EB7-434B-B752-EA6CFFB87423} - hxxp://192.168.2.253/JpegInst.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1175274218410
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://akamaicdn.webex.com/client/WBXclient-T27L10NSP31-13320/support/ieatgpc.cab
TCP: DhcpNameServer = 192.168.2.1
TCP: Interfaces\{CC6A8E24-A5D1-40CF-BBA4-81EE125E0950} : DhcpNameServer = 192.168.2.1
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\mark\application data\mozilla\firefox\profiles\nxq9g308.default\
FF - plugin: c:\documents and settings\mark\application data\move networks\plugins\npqmp071705000014.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.21.115\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPEltr32.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npEModelPlugin.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_3_300_271.dll
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2011-4-18 171064]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2010-9-2 655944]
R2 MSSQL$UPSWSDBSERVER;MSSQL$UPSWSDBSERVER;c:\ups\wstd\mssql$upswsdbserver\binn\sqlservr.exe -supswsdbserver --> c:\ups\wstd\mssql$upswsdbserver\binn\sqlservr.exe -sUPSWSDBSERVER [?]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2007-1-26 1174152]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2010-9-2 22344]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2012-4-24 116648]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-14 250568]
S3 BBSvc;Bing Bar Update Service;c:\program files\microsoft\bingbar\BBSvc.EXE [2011-2-28 183560]
S3 cmo_bus;Data Modem @ CDMA Composite Device driver (WDM);c:\windows\system32\drivers\cmo_bus.sys [2008-3-21 58352]
S3 cmo_mdfl;Data Modem @ CDMA Filter;c:\windows\system32\drivers\cmo_mdfl.sys [2008-3-21 8304]
S3 cmo_mdm;Data Modem @ CDMA Drivers;c:\windows\system32\drivers\cmo_mdm.sys [2008-3-21 93904]
S3 cmo_serd;Data Modem @ CDMA Diagnostic Serial Port (WDM);c:\windows\system32\drivers\cmo_serd.sys [2008-3-21 73696]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2012-4-24 116648]
S3 SQLAgent$UPSWSDBSERVER;SQLAgent$UPSWSDBSERVER;c:\ups\wstd\mssql$upswsdbserver\binn\sqlagent.exe -i upswsdbserver --> c:\ups\wstd\mssql$upswsdbserver\binn\sqlagent.EXE -i UPSWSDBSERVER [?]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2004-8-10 14336]
.
=============== Created Last 30 ================
.
.
==================== Find3M ====================
.
2012-08-30 12:58:25 73416 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-08-30 12:58:25 696520 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-07-06 13:58:51 78336 ----a-w- c:\windows\system32\browser.dll
2012-07-04 14:05:18 139784 ------w- c:\windows\system32\drivers\rdpwd.sys
2012-07-03 17:46:44 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-07-03 13:40:15 1866112 ------w- c:\windows\system32\win32k.sys
2012-07-02 17:49:33 916992 ----a-w- c:\windows\system32\wininet.dll
2012-07-02 17:49:32 43520 ------w- c:\windows\system32\licmgr10.dll
2012-07-02 17:49:32 1469440 ------w- c:\windows\system32\inetcpl.cpl
2012-07-02 12:05:43 385024 ------w- c:\windows\system32\html.iec
.
============= FINISH: 13:10:32.62 ===============

thanks for the help!

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#2 SweetTech

SweetTech

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Posted 11 September 2012 - 05:55 PM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I'll be addressing you by your username, if you'd like me to address you by something else, please let me know!

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:


  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)

    • Because of this, you must reply within 3 days failure to reply will result in the topic being closed! I like chocolate chip cookies.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system or even taking your computer into a repair shop.

    • Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data and have means of backing up your data available.

____________________________________________________

Please post the ComboFix log.

It can be found in your C:\ Drive.

Also post any additional logs you may have as well as the following scan below:


Running OTL

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 SweetTech

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Posted 29 September 2012 - 07:17 PM

Due to lack of feedback this thread will now be closed. If you still require assistance, and would like to have your thread re-opened, please feel free to send me a Private Message (PM) being sure to include a link to your topic, and I'd be happy to re-open it.


Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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