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cannot install adobe flash player 11.4.402.265


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#1 XML2005

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Posted 10 September 2012 - 09:00 PM

I have Windows 7-64bit and IE 9. A few days ago, I got a popup asking if I want an Adobe Flash update. I answered Yes, and it supposedly installed successfully; yet, everytime I go into a page with flash, Adobe tries to reinstall the same update again and again. Chrome works fine, but some websites only render properly in IE. It's driving me crazy!

Steps I took to in an unsuccessful attempt to resolve:

I went into http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html to determine whether I have the latest version. The page indicates that I do.

I ran the Adobe Flash Uninstaller from adobe.com.

I restarted my laptop.

I deleted four folders: C:\Windows\System32\Macromed\Flash, C:\Windows\SysWOW64\Macromed\Flash, %appdata%\Adobe\Flash Player, and %appdata%\Macromedia\Flash Player.

In System32 & SysWOW64, I made sure I have no more flash*.exe or flash*.cpl files.

I ran cCleaner for both the laptop users, to delete all temp files.

I restarted again.

I turned off Norton's firewall & antivirus,and disabled all SpywareBlaster protection.

I reinstalled Flash Player from Adobe.com,allowing Adobe to install updates automatically.

I reenabled Norton services (but not SpywareBlaster yet.)

I tried with both IE 9 32bit and IE 9 64bit, but the problem persists. Chrome works fine.

Can somebody please help? Thank you.



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#2 narenxp

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Posted 10 September 2012 - 10:09 PM

Sometimes uninstalling and reinstalling IE 9 worked for me

http://windows.microsoft.com/en-US/windows7/how-do-i-install-or-uninstall-internet-explorer-9

Uninstalling IE 9 would rollback IE 9 to IE 8.Install flash player and reinstall IE 9 again

#3 XML2005

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Posted 10 September 2012 - 11:52 PM

Thanks for the quick response. I tried your suggestion: I uninstalled Flash Player, uninstalled IE9, reinstalled Flash Player, ran Windows Updates (which reinstalled IE9.) I still have the selfsame problem. :-(

#4 narenxp

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Posted 11 September 2012 - 12:16 AM

Did flash player work in IE 8?

#5 The_Outkast

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Posted 11 September 2012 - 08:19 AM

I'm not sure if this applies to your situation, but it's worth checking out.

http://forums.adobe.com/thread/867968?tstart=0

#6 XML2005

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Posted 11 September 2012 - 12:29 PM

Thanks, narenxp, but IE8 did not work either.

Thanks, the_Outkast, I had ActiveX Filtering turned off.

I have spent 3 hours today trying to check every last detail I could think of, but the problem persists. ARGHHH!


Thanks to all who are trying to help.

#7 narenxp

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Posted 11 September 2012 - 04:35 PM

Lets see if there is a permission issue

Create a new user account and try to install flash player.Let me know if that works.

#8 XML2005

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Posted 11 September 2012 - 06:57 PM

The plot thickens: I created a new Administrator account, and used it to 1) disable ActiveX Filtering 2) uninstall Flash Player 3) Reinstall.

I still have the same problem. Any idea what I might try next? I appreciate your help.

#9 narenxp

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Posted 11 September 2012 - 07:32 PM

Uninstall flash player.

Download

Windows repair tool

Extract and launch the Repair_Windows.exe file

Click on Start repairs tab-click on Start

check mark following options alone

Reset registry permissions
reset file permissions


Checkmark Restart System When Finished option
click the Start button

System should restart after repair

Now install flash player

#10 XML2005

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Posted 11 September 2012 - 10:46 PM

Problem persists. Also, now, Flash no longer works in Chrome. Any ideas?

#11 XML2005

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Posted 11 September 2012 - 10:48 PM

Sorry, I just restarted Chrome and Flash is back. But still have the old problem in IE.

#12 XML2005

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Posted 11 September 2012 - 11:17 PM

After further research, I see Flash now is working fine in most websites, such as youtube and abc.com; but in a few it's still giving me these problems. Any way to disable flash or -- better yet, to just disable flash messages, for just specific websites? Thanks

#13 The_Outkast

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Posted 12 September 2012 - 04:00 PM

Check out this page, and see if any of the sites you are having problems with are listed

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager06.html

You might want to check the other tabs on the settings manager to see if anything stands out. There is a description of what each tab is used for below the settings manager.

#14 XML2005

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Posted 12 September 2012 - 11:47 PM

Thank you so much! I will save the link to this tool.

It seems s.ytimg.com from YouTube may have accessed my camera or mic. That's frightening! Do I now have to worry about images of me appearing somewhere in cyberspace? What about data or password theft?

Also, do you know of a way of locking down my camera & mic? (I could unlock them to use Skype, which is the only thing I ever use them for anyway.)


You "bleeping" guys are the greatest!

#15 jhayz

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Posted 13 September 2012 - 12:48 AM

There is actually a Flash settings located on your control panel.
Posted Image
Edit :

I tried with both IE 9 32bit and IE 9 64bit

I only use the 32 bit version of flash and IE9. Don't think of any importance going to 64 bit IE browser anyway.

Edited by jhayz, 13 September 2012 - 12:57 AM.

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