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#1 Caffeinated.Doot


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Posted 10 September 2012 - 06:17 AM

A few times lately I've gotten random BSODs with the message 0x000000c2 BAD_POOL_CALLER and also I got one the other day that had 0x1000008e KERNEL_MODE_EXCEPTION_NOT_HANDLED. Both were always caused by the files ntkrnlpa.exe and win32k.sys. I haven't updated any drivers lately but they're up to date, windows updates are done as they come out, and I haven't installed anything new hardware or software wise for about a month (these crashes started just last week). I have also scanned thoroughly with various utilities for viruses and malware and there were no results. I have run memtest for 20 hours and verified that there was nothing wrong with my RAM, and I have run various hard drive error checking utilities and my hard drives are perfectly fine every time. The BSODs don't seem to be related to any specific action I do... I have gotten them in the middle of browsing the internet, while moving and renaming files, and even once just not even touching anything at all as I was out of the room and came back and it was on the screen. Also lately I have had an unusual amount of random freezing and sometimes even crashing lately with every program I use regularly so I think that could be related. Could someone tell me please what's most likely causing these, if it means something potentially fatal to my hardware or data, and how to fix it?

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#2 AustrAlien



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Posted 10 September 2012 - 05:14 PM

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: Blue Screen of Death (BSOD) Posting Instructions - Windows 8, 7 & Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the Documents folder!)
... with one exception to the following line under Step 4:
  • "Create a new thread HERE and attach the file(s)."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit).
  • Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.
See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

    I can recommend Posted Image: Also suitable is Posted Image

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

Google is my friend. Make Google your friend too.

Posted Image

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