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hijacked web browser


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5 replies to this topic

#1 quay95

quay95

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Posted 09 September 2012 - 10:00 PM

Hi i think i have a virus ....my goole home page has changed , an address bar with a blue g has been added its loading very slowly and having constant script errors

it was redirecting me to a dell browser page but i went into acccelerators and stut it off ..although i never downloaded those..im running windows xp on an insperion 5000? laptop about 6 years old ..this started when my daughter downloaded fire fox she needs 4 school while her laptop is being repaird i ran malwarebytes super antispyware and did a system restore.. can anyone help?

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#2 Broni

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Posted 09 September 2012 - 10:18 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 quay95

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Posted 10 September 2012 - 03:42 PM

Hi Thank you so much for your help! sorry i'm late with a reply my daughter used it for school



Checkup

Results of screen317's Security Check version 0.99.50
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Please wait while WMIC is being installed.d
i
s
p
l
a
y
N
a
m
e
ECHO is off.
M
i
c
r
o
s
o
f
t
ECHO is off.
S
e
c
u
r
i
t
y
ECHO is off.
E
s
e
n
t
i
a
l
s
ECHO is off.
M
c
A
f
e
ECHO is off.
V
i
r
u
s
S
c
a
n
ECHO is off.
Antivirus up to date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.61.0.1400
CCleaner
Java 2 Runtime Environment, SE v1.4.2_03
Java version out of Date!
Adobe Flash Player 11.3.300.271
Adobe Reader 8 Adobe Reader out of Date!
Google Chrome 20.0.1132.47
Google Chrome 21.0.1180.89
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
Malwarebytes Anti-Malware mbamservice.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C::
````````````````````End of Log``````````````````````

Farbar Service Scanner Version: 06-08-2012
Ran by Denise (administrator) on 10-09-2012 at 15:39:07
Running from "C:\Documents and Settings\Denise\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(6) IPSec(4) NetBT(5) PSched(7) Tcpip(3)
0x080000000400000001000000020000000300000005000000060000000700000008000000
IpSec Tag value is correct.

**** End of log ****


MiniToolBox by Farbar Version: 23-07-2012
Ran by Denise (administrator) on 10-09-2012 at 15:44:55
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local"
"network.proxy.type", 0
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Dell Wireless 1390 WLAN Mini-Card = Wireless Network Connection 2 (Connected)
1394 Net Adapter = 1394 Connection (Connected)
Broadcom 440x 10/100 Integrated Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip

Error obtaining configuration for interface Local Area Connection.

Error obtaining configuration for interface Wireless Network Connection 2.



popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : DeniseLaptop

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : Belkin



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-15-C5-A7-14-15



Ethernet adapter Wireless Network Connection 2:



Connection-specific DNS Suffix . : Belkin

Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card

Physical Address. . . . . . . . . : 00-16-CF-20-F9-CB

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.2.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.2.1

DHCP Server . . . . . . . . . . . : 192.168.2.1

DNS Servers . . . . . . . . . . . : 192.168.2.1

Lease Obtained. . . . . . . . . . : Monday, September 10, 2012 3:04:45 PM

Lease Expires . . . . . . . . . . : Monday, January 18, 2038 11:14:07 PM

Server:
Address: 192.168.2.1

DNS request timed out.
timeout was 2 seconds.
Name: google.com
Addresses: 173.194.43.35, 173.194.43.32, 173.194.43.36, 173.194.43.40
173.194.43.37, 173.194.43.34, 173.194.43.41, 173.194.43.46, 173.194.43.38
173.194.43.39, 173.194.43.33



Pinging google.com [173.194.43.7] with 32 bytes of data:



Reply from 173.194.43.7: bytes=32 time=43ms TTL=53

Reply from 173.194.43.7: bytes=32 time=38ms TTL=53



Ping statistics for 173.194.43.7:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 38ms, Maximum = 43ms, Average = 40ms

Server:
Address: 192.168.2.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.

Server:
Address: 192.168.2.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 15 c5 a7 14 15 ...... Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
0x3 ...00 16 cf 20 f9 cb ...... Dell Wireless 1390 WLAN Mini-Card - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.2 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.2.2 192.168.2.2 20
192.168.2.0 255.255.255.0 192.168.2.2 192.168.2.2 25
192.168.2.2 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.2.255 255.255.255.255 192.168.2.2 192.168.2.2 25
224.0.0.0 240.0.0.0 192.168.2.2 192.168.2.2 25
255.255.255.255 255.255.255.255 192.168.2.2 2 1
255.255.255.255 255.255.255.255 192.168.2.2 192.168.2.2 1
Default Gateway: 192.168.2.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/09/2012 03:44:18 PM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 0x80070002, P2 moac, P3 cachereset, P4 4.0.1526.0, P5 unspecified, P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (09/08/2012 08:06:37 PM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientmsseces.exe4.0.1526.00x80508018scheduledscancmainwindow__onautoscancomplete0security essentialsNILNILNIL

Error: (09/08/2012 07:39:15 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (09/08/2012 02:48:41 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.

Error: (09/08/2012 01:44:08 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module jetmp3.dll, version 0.0.0.0, fault address 0x00001474.
Processing media-specific event for [iexplore.exe!ws!]

Error: (09/08/2012 01:19:42 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (09/08/2012 01:19:08 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module jetmp3.dll, version 0.0.0.0, fault address 0x00001474.
Processing media-specific event for [iexplore.exe!ws!]

Error: (09/07/2012 11:34:33 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.

Error: (09/07/2012 10:33:18 PM) (Source: Application Error) (User: )
Description: Faulting application snood.exe, version 0.0.0.0, faulting module atioglxx.dll, version 6.14.10.5529, fault address 0x000981a6.
Processing media-specific event for [snood.exe!ws!]

Error: (09/07/2012 00:13:52 AM) (Source: Application Error) (User: )
Description: Faulting application regwork.exe, version 1.0.4.12, faulting module msvcr90.dll, version 9.0.30729.6161, fault address 0x0005beae.
Processing media-specific event for [regwork.exe!ws!]


System errors:
=============
Error: (09/10/2012 00:29:13 PM) (Source: 0) (User: )
Description: C:

Error: (09/09/2012 10:00:03 PM) (Source: DCOM) (User: DENISELAPTOP)
Description: The server {3C16E079-E4C7-493C-BE9F-E0F2BB0B7430} did not register with DCOM within the required timeout.

Error: (09/09/2012 09:52:28 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (09/09/2012 09:52:28 PM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (09/09/2012 08:28:02 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (09/09/2012 08:28:02 PM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (09/09/2012 08:28:00 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (09/09/2012 08:28:00 PM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (09/09/2012 04:32:50 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (09/09/2012 04:32:50 PM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)


Microsoft Office Sessions:
=========================
Error: (09/09/2012 03:44:18 PM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry0x80070002moaccachereset4.0.1526.0unspecifiedunspecifiedunspecifiedNILNILNIL

Error: (09/08/2012 08:06:37 PM) (Source: Microsoft Security Client)(User: )
Description: mssecurityclientmsseces.exe4.0.1526.00x80508018scheduledscancmainwindow__onautoscancomplete0security essentialsNILNILNIL

Error: (09/08/2012 07:39:15 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (09/08/2012 02:48:41 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis operation returned because the timeout period expired.

Error: (09/08/2012 01:44:08 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702jetmp3.dll0.0.0.000001474

Error: (09/08/2012 01:19:42 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (09/08/2012 01:19:08 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702jetmp3.dll0.0.0.000001474

Error: (09/07/2012 11:34:33 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis operation returned because the timeout period expired.

Error: (09/07/2012 10:33:18 PM) (Source: Application Error)(User: )
Description: snood.exe0.0.0.0atioglxx.dll6.14.10.5529000981a6

Error: (09/07/2012 00:13:52 AM) (Source: Application Error)(User: )
Description: regwork.exe1.0.4.12msvcr90.dll9.0.30729.61610005beae


=========================== Installed Programs ============================

Adobe AIR (Version: 3.1.0.4880)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.271)
Adobe Flash Player 11 Plugin (Version: 11.3.300.271)
Adobe Illustrator 8.0 (Version: 8.0)
Adobe Photoshop 6.0 (Version: 6.0)
Adobe Reader 8.1.1 (Version: 8.1.1)
Adobe Reader 8.2.0 (Version: 8.2.0)
Adobe Shockwave Player (Version: 11)
Adobe® Photoshop® Album Starter Edition 3.2 (Version: 3.2.0)
Algebra 1 Solved! (Version: 20.11.0003)
Andrea VoiceCenter
Anti-phishing Domain Advisor (Version: 1.0.0.0)
AOLIcon (Version: 1.00.0000)
Apple Application Support (Version: 1.5.0)
Apple Mobile Device Support (Version: 3.4.0.25)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Control Center (Version: 1.2.2238.25568)
ATI Display Driver (Version: 8.205.3-060216a-031123C-Dell)
Banctec Service Agreement (Version: 1.10.0000)
Belkin Setup and Router Monitor
Bonjour (Version: 2.0.4.0)
Broadcom Management Programs (Version: 8.65.05)
CCleaner (Version: 3.19)
Conexant HDA D110 MDC V.92 Modem
Corel Photo Album 6 (Version: 6.33)
Creative MediaSource (Version: 3.00)
Defraggler (Version: 2.09)
Dell Digital Jukebox Driver
Dell Game Console
Dell Photo AIO Printer 964
Dell Support Center (Version: 2.0.07311)
Dell System Restore (Version: 2.00.0000)
Dell Wireless WLAN Card (Version: 4.10.47.3)
DellConnect (Version: 1.00.522)
DellSupport (Version: 6.0.3062)
Digital Content Portal (Version: 1.00.0000)
Digital Line Detect (Version: 1.15)
Documentation & Support Launcher (Version: 1.00.0000)
Dragon NaturallySpeaking 9 (Version: 9.10.0)
EducateU (Version: 1.00.0000)
ELIcon (Version: 1.00.0000)
ESPNMotion (Version: 2.1.6.0011)
Free Natural text to speech reader (Version: 6.2)
Games, Music, & Photos Launcher (Version: 1.00.0000)
GemMaster Mystic
Google Chrome (Version: 21.0.1180.89)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3203.136)
Google Update Helper (Version: 1.3.21.115)
Google Updater (Version: 2.4.1368.5602)
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
InterActual Player
Internet Service Offers Launcher (Version: 1.00.0000)
Java 2 Runtime Environment, SE v1.4.2_03 (Version: 1.4.2_03)
JetMP3 (Version: 1.0213.1239)
Learn2 Player (Uninstall Only)
LG USB Modem driver (Version: 4.9.4)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
MCU (Version: 1.00.0000)
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.0 Hotfix (KB2604042)
Microsoft .NET Framework 1.0 Hotfix (KB2656378)
Microsoft .NET Framework 1.0 Hotfix (KB953295)
Microsoft .NET Framework 1.0 Hotfix (KB979904)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3514)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Security Essentials (Version: 4.0.1526.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Modem Helper (Version: 3.01)
MSN
MSXML 4.0 SP2 (KB925672) (Version: 4.20.9839.0)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Musicmatch for Windows Media Player (Version: 0.00.000)
Musicmatch® Jukebox (Version: 10.10.0097)
NetWaiting (Version: 2.5.23)
Otto
PowerDVD 5.7
Print to Fax (Version: 1.00)
QuickSet (Version: 7.1.8)
QuickTime (Version: 7.69.80.9)
Search Assist (Version: 1.00.0000)
Snood 4
Snood Deluxe (Version: 1.0.0)
Sonic DLA (Version: 4.95)
Sonic Encoders (Version: 1.00)
Sonic MyDVD LE (Version: 6.1.1)
Sonic RecordNow Audio (Version: 2.0.0)
Sonic RecordNow Copy (Version: 2.0.0)
Sonic RecordNow Data (Version: 2.0.0.1)
Sonic Update Manager (Version: 3.0.0)
Sound Blaster ADVANCED MB Drivers
Sound Blaster Audigy ADVANCED MB (Version: 1.0)
Sound Blaster Audigy ADVANCED MB Product Registration
Synaptics Pointing Device Driver (Version: 8.2.4.6)
System Checkup 3.1 (Version: 3.1.0.37)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB2447568) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Media Player 10 (KB910393)
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update Installer for WildTangent Games App
Update Rollup 2 for Windows XP Media Center Edition 2005
URL Assistant
Verizon Yahoo! Messenger
Viewpoint Media Player
WebCyberCoach 3.2 Dell
WebFldrs XP (Version: 9.50.7523)
WildTangent Games App (Dell Games) (Version: 4.0.5.31)
WildTangent Web Driver
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7 (Version: 20061027.150806)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Messenger (Version: 8.1.0178.00)
Windows Live Sign-in Assistant (Version: 4.100.313.1)
Windows Media Format 11 runtime
Windows Media Player 10 (Version: 9.00.3636)
Windows Media Player 10 Hotfix [See EmeraldQFE2 for more information]
Windows Media Player 11
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB2619340
Windows XP Media Center Edition 2005 KB2628259
Windows XP Media Center Edition 2005 KB908246
Windows XP Media Center Edition 2005 KB925766
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR 4.01 (32-bit) (Version: 4.01.0)
Yahoo! BrowserPlus 2.9.8
Yahoo! Search Protection
Yahoo! Software Update
Yahoo! Toolbar
Yontoo 1.10.02 (Version: 1.10.02)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 67%
Total physical RAM: 1022.37 MB
Available physical RAM: 335.05 MB
Total Pagefile: 2459.3 MB
Available Pagefile: 1730.11 MB
Total Virtual: 2047.88 MB
Available Virtual: 1969.78 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:51.23 GB) (Free:21.05 GB) NTFS
2 Drive d: (Backup) (Fixed) (Total:17.21 GB) (Free:5 GB) NTFS

========================= Users: ========================================

User accounts for \\DENISELAPTOP

Administrator Caroline Denise
Guest HelpAssistant Michael
SUPPORT_388945a0


**** End of log ****


Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.09.10.05

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Denise :: DENISELAPTOP [administrator]

9/10/2012 3:54:28 PM
mbam-log-2012-09-10 (15-54-28).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 287788
Time elapsed: 20 minute(s), 44 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-09-10 16:19:45
-----------------------------
16:19:45.125 OS Version: Windows 5.1.2600 Service Pack 3
16:19:45.125 Number of processors: 2 586 0xE08
16:19:45.125 ComputerName: DENISELAPTOP UserName: Denise
16:19:47.937 Initialize success
16:20:11.250 AVAST engine download error: 0
16:20:49.015 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
16:20:49.015 Disk 0 Vendor: Hitachi_HTS541080G9SA00 MB4OC60R Size: 74881MB BusType: 3
16:20:49.031 Disk 0 MBR read successfully
16:20:49.031 Disk 0 MBR scan
16:20:49.031 Disk 0 unknown MBR code
16:20:49.046 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 47 MB offset 63
16:20:49.046 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 52454 MB offset 96390
16:20:49.062 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 17618 MB offset 107523045
16:20:49.078 Disk 0 Partition 4 00 DB CP/M / CTOS MSDOS5.0 4753 MB offset 143605035
16:20:49.078 Disk 0 scanning sectors +153340425
16:20:49.171 Disk 0 scanning C:\WINDOWS\system32\drivers
16:21:00.015 Service scanning
16:21:09.156 Service MpKsla0fe2bea c:\Documents and Settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{5D010505-564B-40EC-8239-741C9E0B736D}\MpKsla0fe2bea.sys **LOCKED** 32
16:21:17.500 Modules scanning
16:21:51.796 Disk 0 trace - called modules:
16:21:51.812
16:21:51.812 Scan finished successfully
16:22:20.968 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Denise\Desktop\MBR.dat"
16:22:21.734 The log file has been saved successfully to "C:\Documents and Settings\Denise\Desktop\aswMBR.txt"

#4 Broni

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Posted 10 September 2012 - 06:51 PM

Not much there.

Which browser is getting redirected?
What about other browser(s)?

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#5 quay95

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Posted 10 September 2012 - 09:18 PM

firefox was removed when i did a system restore.. but first both firefox and explorer home pages were changed to blekko i changed that and then the dell page and script errors started on both i disabled acceleraters and a bunch of extendtions. i dont know how they got enabled in the first place
the script errors have seemd to stop. do you think its safe to download firefox again?

#6 Broni

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Posted 10 September 2012 - 09:26 PM

In this case you must uninstall Firefox completely following this manual: http://kb.mozillazine.org/Uninstalling_Firefox
It's important to remove some stuff indicated in the above guide manually.
Then install fresh copy.

As for IE, open it, go Tools>Internet options>Advanced tab and click on "Reset" button.
Restart IE.

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