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Really slow computer


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10 replies to this topic

#1 Hurt

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Posted 09 September 2012 - 12:29 AM

I have a desktop computer . It is windows xp. It is really slow and I need help to make it run normally , I'm not sure what the cause is and I have no anti virus right now. It takes a really long time for stuff to load like when I try to open anything like inky browser it would take like a few minutes for it to open up . It responds really slow .

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#2 gringo_pr

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Posted 09 September 2012 - 12:30 AM

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.


Security Check

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 Hurt

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Posted 09 September 2012 - 12:46 AM

this is the log of security check



Results of screen317's Security Check version 0.99.50
Windows XP Service Pack 3 x86
Internet Explorer 7 Out of date!
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
Please wait while WMIC is being installed.d
i
s
p
l
a
y
N
a
m
e
ECHO is off.
A
V
G
ECHO is off.
I
n
t
e
r
n
e
t
ECHO is off.
S
e
c
u
r
i
t
y
ECHO is off.
2
0
1
ECHO is off.
N
o
r
t
o
n
ECHO is off.
A
n
t
i
V
i
r
u
s
ECHO is off.
Antivirus out of date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
Java™ 6 Update 11
Java version out of Date!
Adobe Flash Player 10 Flash Player out of Date!
Mozilla Firefox (3.0.19) Firefox out of Date!
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
AVG avgwdsvc.exe
Norton AntiVirus Engine 18.1.0.37 ccSvcHst.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 34% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````

#4 gringo_pr

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Posted 09 September 2012 - 01:04 AM

Hello

Lets get a deeper look into the system and see if something shows up.

Download and run OTL

Download OTL by Old Timer and save it to your Desktop.
  • Double click on OTL.exe to run it.
  • Under Output, ensure that Minimal Output is selected.
  • Under Extra Registry section, select Use SafeList.
  • Click the Scan All Users checkbox.
  • Click on Run Scan at the top left hand corner.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened and the that I need posted back here
    • Extra.txt <-- Will be minimized - save this one on your desktop in case I ask for it later
  • Please post the contents of OTL.txt in your next reply.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 Hurt

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Posted 09 September 2012 - 01:31 AM

i have my otl log but it said it was too long to post it and i cant attach it because its too big

#6 gringo_pr

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Posted 09 September 2012 - 01:33 AM

upload it here and send me the link - http://www.2shared.com/
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 Hurt

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Posted 09 September 2012 - 01:40 AM

http://www.2shared.com/document/qokoOwHP/OTL.html

#8 gringo_pr

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Posted 09 September 2012 - 01:52 AM

Hello

Run this custom script and when it is complete I need to know how the computer is doing

Run OTL Script

  • Double-click OTL.exe to start the program.
  • Copy and Paste the following code into the Posted Image textbox. Do not include the word Code
    :OTL
    IE - HKU\S-1-5-21-329068152-1202660629-854245398-500\..\URLSearchHook:  - No CLSID value found
    O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No CLSID value found.
    O4 - HKLM..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k File not found
    O20 - Winlogon\Notify\explorer: DllName - (explorer.dll) -  File not found
    FF - prefs.js..browser.search.defaultthis.engineName: "PageRage Customized Web Search"
    FF - prefs.js..browser.search.defaulturl: "http://search.conduit.com/ResultsExt.aspx?ctid=CT2418376&SearchSource=3&q={searchTerms}"
    FF - prefs.js..browser.search.selectedEngine: "PageRage Customized Web Search"
    FF - prefs.js..extensions.enabledItems: {8A9386B4-E958-4c4c-ADF4-8F26DB3E4829}:2.5.0
    FF - prefs.js..extensions.enabledItems: {0b9cd8dd-0f8a-98b4-51b3-2a4c4297fb2d}:1.300.382
    [2011/09/01 22:01:57 | 000,000,000 | ---D | M] (SocialRibbons) -- C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\cgw058dn.default\extensions\{0b9cd8dd-0f8a-98b4-51b3-2a4c4297fb2d}
    [2011/09/04 00:07:43 | 000,000,000 | ---D | M] (PriceGong) -- C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\cgw058dn.default\extensions\{8A9386B4-E958-4c4c-ADF4-8F26DB3E4829}
    [2011/08/15 15:11:22 | 000,000,774 | ---- | M] () (No name found) -- C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\cgw058dn.default\extensions\{0b9cd8dd-0f8a-98b4-51b3-2a4c4297fb2d}\xpiutil.nsh
    [2011/08/29 17:52:10 | 000,000,919 | ---- | M] () -- C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\cgw058dn.default\searchplugins\conduit.xml
    [2011/09/02 11:20:37 | 000,001,276 | ---- | M] () -- C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\cgw058dn.default\searchplugins\search-the-web.xml
    :Files
    ipconfig /flushdns /c
    :Commands
    [PURITY]
    [emptyjava]
    [EMPTYFLASH]
    
  • Then click the Run Fix button at the top.
  • Click Posted Image.
  • OTL may ask to reboot the machine. Please do so if asked.
  • The report should appear in Notepad after the reboot.Copy and Paste that report in your next reply.

Let me know How things are doing

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 gringo_pr

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Posted 11 September 2012 - 11:30 PM

Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 gringo_pr

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Posted 15 September 2012 - 06:37 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 gringo_pr

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Posted 18 September 2012 - 12:11 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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