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Daily BSOD


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4 replies to this topic

#1 chim247

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Posted 08 September 2012 - 07:38 PM

while playing computer games and/or when i'm online i get an almost daily BSOD. i used windows debugger to get the below info. anyone help with a solution?








Microsoft ® Windows Debugger Version 6.2.9200.16384 AMD64
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`02e1d000 PsLoadedModuleList = 0xfffff800`03061670
Debug session time: Sat Sep 8 16:45:45.446 2012 (UTC - 7:00)
System Uptime: 0 days 2:07:26.648
Loading Kernel Symbols
...............................................................
................................................................
....Page 1da3ad not present in the dump file. Type ".hh dbgerr004" for details
....................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000000`fffdf018). Type ".hh dbgerr001" for details
Loading unloaded module list
.........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80080f4028, b23ac000, 175}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80080f4028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b23ac000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000175, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_AuthenticAMD

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: Gw2.exe

CURRENT_IRQL: f

STACK_TEXT:
fffff880`009bab08 fffff800`03417a3b : 00000000`00000124 00000000`00000000 fffffa80`080f4028 00000000`b23ac000 : nt!KeBugCheckEx
fffff880`009bab10 fffff800`02fa9b03 : 00000000`00000001 fffffa80`07a458f0 00000000`00000000 fffffa80`07a45940 : hal!HalBugCheckSystem+0x1e3
fffff880`009bab50 fffff800`03417700 : 00000000`00000728 fffffa80`07a458f0 fffff880`009baeb0 00000000`00000000 : nt!WheaReportHwError+0x263
fffff880`009babb0 fffff800`03417052 : fffffa80`07a458f0 fffff880`009baeb0 fffffa80`07a458f0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009bad00 fffff800`0340ae8f : 00000000`0edbc730 00000000`00000001 fffff880`009baf30 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009bad40 fffff800`02e9aaac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`009bad70 fffff800`02e9a913 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009baeb0 00000000`00ac2bb7 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`366eff10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xac2bb7


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
---------

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#2 Allan

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Posted 09 September 2012 - 05:23 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 chim247

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Posted 09 September 2012 - 04:25 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply



thanks, but when i download, google is showing that bluescreenview.zip appears malicious...

#4 Allan

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Posted 09 September 2012 - 04:46 PM

It's not.

#5 Allan

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Posted 09 September 2012 - 04:47 PM

It's not. Please download it and follow the instructions in my previous post. We're not going to ask you to do anything that will be potentially harmful to your system.




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