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No internet after virus removal!!!


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2 replies to this topic

#1 Chyna_Doll

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Posted 08 September 2012 - 09:44 AM


So im pretty pissed because i've been without internet for the last 2 months, though im paying the bill on it still! lol..
I had a virus on my computer, luckily i was able to fully remove it, BUT, now my internet says it's "acquiring i.p address" for hours, with no connectivity...when i run my command doc, it shows NO i.p address (000.00.000) and i cannot renew the i.p....
When i check my protocols everything is in tact, but it does show me that my dependency file is missing...Which i'm assuming is the netbt.sys...
PLEASE HELP!! :( <_< :blink:

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#2 nasdaq

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Posted 11 September 2012 - 08:37 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

You will need to find a good computer and download these tools. Then copy them to the desktop of the problem computer and run them.

Please download MiniToolBox to Desktop and run it.

Check mark the following boxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
Click Go and copy/paste the log (Result.txt) into your next post.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
===

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.
===

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
    • DDS.scr <- not recommended if you use Chrome to download this .scr file. Use the other options.
    • DDS.pif
    • DDS.COM
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.

Please post the logs for my review.

#3 nasdaq

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Posted 17 September 2012 - 08:20 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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