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Is my hard-drive about to die?


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#1 zroboy

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Posted 07 September 2012 - 03:03 PM

2 or 3 times over the past year I have had the black screen of death. So, I restarted in safe mode and went through systems restore.

Today on startup I got
Hard-disk drive read failure
No Boot device available Strike F1 to Reboot F2 to run the setup utility
Sata 1:Installed
Sata 2:Installed
Sata 3: none
Sata 4: none
Sata 5: none

Again, I restarted in the safe mode and systems restore.

I have a dell xps7100 new in may 2010. windows 7

Should I worry about drive failure? What should I do?

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#2 hamluis

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Posted 07 September 2012 - 04:58 PM

I would first...try to run the Dell Diagnostics package online, http://www.dell.com/support/diagnostics/us/en/19?&~ck=anavml .

Full diagnosis is the way I would go.

Louis

Yes, it's something to worry about, if "worry" means "take action." The hard drive contains all files, including O/S...inability to access it results in a paperweight, doorstop, etc.

Edited by hamluis, 07 September 2012 - 05:00 PM.


#3 zroboy

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Posted 07 September 2012 - 06:14 PM

I did the diagnosis. It found no problems. Any other ideas?

#4 MrBruce1959

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Posted 07 September 2012 - 06:58 PM

Hello and welcome to Bleeping Computer.

What I would suggest you try is opening the computer case and locate both the data cables and the power harnesses that attach to your harddrives.

Carefully disconnect each cable from each drive in the drive's back panel and return each one back to the location to which you removed it from, making sure of course that each is securely inserted in its connection port.

As for the connections to your motherboard that the drives are connected to, gently raise each plug from the SATA port on the motherboard and reinsert each plug back into the same SATA port again.

If you are experiening any issues with IDE/PATA drives, you can do the same for the wide ribbon cable connections for those drives as well.

This will hopefully correct what I believe is a corrosion issue with the electrical contacts of said harddrives.

Quite often corrosion can build up between those contacts and cause intermittant connection issues.

Please give this a try and it is my hope that this corrects the problems you are curruntly experiencing with your hardware.

Kind regards as always and thank you for using Bleepingcomputer for help and assistance. :)


Bruce.

Edited by MrBruce1959, 07 September 2012 - 07:00 PM.

Welcome to Bleeping Computer! :welcome:
New Members: Please click here for the Bleeping Computer Forum Board Rules
 
My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

I Am Currently Using Windows 10 Home Edition.

As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:

#5 Artrooks

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Posted 07 September 2012 - 08:06 PM

Hello,

First, I would follow MrBruce1959's advice to re-seat all hard drive cables as described.

Next,

Today on startup I got
Hard-disk drive read failure
No Boot device available Strike F1 to Reboot F2 to run the setup utility
Sata 1:Installed
Sata 2:Installed
Sata 3: none
Sata 4: none
Sata 5: none


Enter BIOS setup (F2) and if you have two hard drives, make sure that your boot SATA hard drive is set ahead of a second hard drive in the Boot Menu.


Finally, run for a while with these changes. If no improvement, then, please follow the instructions below to "Publish a Snapshot" of your system using Speccy.
http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792

Below is only for those who cannot get online:
  • Please take caution when attaching a text file to your post if you cannot copy/paste the link, per above instructions. You will need to edit the text file to make sure that your Windows Key is not present.

Regards,
Brooks



 


#6 zroboy

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Posted 08 September 2012 - 09:17 AM

Today computer started with no problem.
Mr. Bruce. The idea of pulling things apart and putting back is a little intimidating. I am not sure I even know what the hard drive looks like. Is this safe for the un-experienced?

Since the computer is less than 2 1/2 years old should corrosion be a problem?

Artrooks. According to the Dell diagnosis I only have 1 hard drive Samsung HD1035J SATA Disk Device. So, di I need to do anything with bios?

#7 Artrooks

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Posted 08 September 2012 - 10:19 AM

zroboy,

According to the Dell diagnosis I only have 1 hard drive Samsung HD1035J SATA Disk Device. So, di I need to do anything with bios?


That second SATA device is probably the DVDROM drive. If the computer is booting into Windows, there's no need to check BIOS.

I had a system with two hard drives that if shut down improperly would change the hard drive boot order in BIOS. It was therefore looking for an MBR on a nonbootable second drive, thus I'd receive an error like yours.


( 1. ) Because the Dell hard drive test passed, it would be a good idea to run Windows Check Disk program to look for and fix any possible file corruption.

  • Double click on the "My Computer" icon on your desktop or Computer" in your Start Menu.
  • Right click on your system drive, usually C:, and click "Properties."
  • Select "Tools" tab and under "Error checking" click "Check now."
  • Make sure that both boxes are checked then click "Start."

    Posted Image


  • Click "Schedule disk check" then reboot your computer.
  • Check Disk will progress through 5 stages, can take several hours to complete, and may appear to "freeze" at times. It should not be interrupted.
  • The computer will load into normal Windows when the Check Disk has completed.

( 2. ) After running Check Disk, use Window's Event Viewer to view Check Disk results:

  • In the search box type "Event" and click on "Event Viewer" in top column.
  • Click on "Windows Logs" -->"Application."
  • Click the "Source" tab ( top, right) to alphabetize that column.
  • Arrow down to "Wininit." It will be an Event ID: 1001.
  • Select the most recent Check Disk report.
  • Double click on it and select the "Copy" button. This will copy the report to the clipboard.
  • Please paste this report into your next post.

Regards,
Brooks



 


#8 hamluis

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Posted 08 September 2012 - 01:34 PM

Are you getting any other types of error messages onscreen, at any time?

Louis

#9 zroboy

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Posted 08 September 2012 - 04:11 PM

Artrooks. I guess this is what you want ?
Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 9/8/2012 3:47:34 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: paul-PC
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
432640 file records processed.

File verification completed.
710 large file records processed.

0 bad file records processed.

0 EA records processed.

61 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
503176 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
432640 file SDs/SIDs processed.

Cleaning up 2444 unused index entries from index $SII of file 0x9.
Cleaning up 2444 unused index entries from index $SDH of file 0x9.
Cleaning up 2444 unused security descriptors.
Security descriptor verification completed.
35269 data files processed.

CHKDSK is verifying Usn Journal...
35712872 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
432624 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
212186910 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

966641663 KB total disk space.
117198340 KB in 230822 files.
130416 KB in 35270 indexes.
0 KB in bad sectors.
565263 KB in use by the system.
65536 KB occupied by the log file.
848747644 KB available on disk.

4096 bytes in each allocation unit.
241660415 total allocation units on disk.
212186911 allocation units available on disk.

Internal Info:
00 9a 06 00 78 0f 04 00 2b 4c 07 00 00 00 00 00 ....x...+L......
6e 2a 00 00 3d 00 00 00 00 00 00 00 00 00 00 00 n*..=...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-09-08T20:47:34.000000000Z" />
<EventRecordID>87489</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>paul-PC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
432640 file records processed.

File verification completed.
710 large file records processed.

0 bad file records processed.

0 EA records processed.

61 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
503176 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
432640 file SDs/SIDs processed.

Cleaning up 2444 unused index entries from index $SII of file 0x9.
Cleaning up 2444 unused index entries from index $SDH of file 0x9.
Cleaning up 2444 unused security descriptors.
Security descriptor verification completed.
35269 data files processed.

CHKDSK is verifying Usn Journal...
35712872 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
432624 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
212186910 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

966641663 KB total disk space.
117198340 KB in 230822 files.
130416 KB in 35270 indexes.
0 KB in bad sectors.
565263 KB in use by the system.
65536 KB occupied by the log file.
848747644 KB available on disk.

4096 bytes in each allocation unit.
241660415 total allocation units on disk.
212186911 allocation units available on disk.

Internal Info:
00 9a 06 00 78 0f 04 00 2b 4c 07 00 00 00 00 00 ....x...+L......
6e 2a 00 00 3d 00 00 00 00 00 00 00 00 00 00 00 n*..=...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event
**************************************
Louis. I don't get any other error messages.

#10 Artrooks

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Posted 08 September 2012 - 05:39 PM

Hello,

It looks as if check disk made some corrections. That's good. It didn't detect any bad sectors on the drive. That's also good.

I'd recommend that you just run the computer as usual. If you receive any error messages, please post them.

Regards,
Brooks



 


#11 zroboy

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Posted 09 September 2012 - 11:08 AM

Back to this opening the cabinet deal. I am pretty sure I have done so on this computer to blow the dust out. I probably should do that again. I asked earlier about the danger (to the computer) of pulling these cables off and putting them back. Should I do that while I have it open or leave them alone if I don’t know what I am doing? I am very mechanically inclined but just never messed around inside of the computer. Since the thing is less than 2 1/2 years old in an air conditioned house should there really be a corrosion problem?

I have to admit that I also posted on another forum and was told “read failure is definitely a dying hard drive”. Do you disagree with that?

#12 Artrooks

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Posted 09 September 2012 - 12:10 PM

Hello,

Back to this opening the cabinet deal. I am pretty sure I have done so on this computer to blow the dust out.


As long as the computer isn't still under warranty, it makes sense to remove and re-attach the hard drive SATA data and power cable as well as the SATA data cable connection on the motherboard. The fact that you have been inside the case in the past, may mean a cable was inadvertently loosened.

  • Unplug the A/C power cord from the tower then press and hold the power on/off button for 15 seconds.
  • Slide the cover off the tower and ground your hand to metal (case perhaps) to discharge any static electricity.
  • Find the hard drive; it should be relatively easy if you only have one. Remove the power cable (wider) and the data cable (narrower).
  • Most SATA cables are pressure fit and just pull straight off. Some have a retaining clip - see photo (retaining clip in pics 3 + 4, top row from left).
  • Trace the hard drive data cable (narrower) to the motherboard. Remove and re-attach.

I have to admit that I also posted on another forum and was told "read failure is definitely a dying hard drive". Do you disagree with that?


I don't disagree. It is not a very positive message to receive. The Dell diagnostics did, however, pass and check disk found no bad sectors. We could gather more information regarding your computer hardware and run further testing if you choose.


Please download and install Speccy by Piriform. (mirror site)

  • During installation, uncheck "Install the free Google Toolbar along with Speccy."
  • Run Speccy and from the top menu, select File --> Publish Snapshot. Click "Yes" to proceed.
  • Click, Copy to Clipboard and paste this address into your next post.

Regards,
Brooks



 


#13 zroboy

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Posted 09 September 2012 - 02:46 PM

http://speccy.piriform.com/results/SOH1kdqEeSgYdjd01TJICyc

I guess this is it. I am not sure what all or any this is saying!

#14 zroboy

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Posted 09 September 2012 - 04:00 PM

Looking at these items
01 Read Error Rate: 100 (100 worst) Data 0000000003
05 Reallocated Sectors Count: 252 (252) Data 0000000000
0A Spin Retry Count: 252 (252) Data 0000000000
C4 Reallocation Event Count: 252 (252) Data 0000000000
C5 Current Pending Sector Count: 252 (100) Data 0000000000
C6 Uncorrectable Sector Count: 252 (252) Data 0000000000
and http://en.wikipedia.org/wiki/S.M.A.R.T.#Known_ATA_S.M.A.R.T._attributes
makes me wonder if I have a problem

#15 Artrooks

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Posted 09 September 2012 - 04:10 PM

2 or 3 times over the past year I have had the black screen of death


Is that the reason you re-installed the operating system in May? (First Boot Time: 5/30/2012 4:09:53 PM)

Motherboard
Voltage

+12V: 4.742 V <== These three values should be + or - 5%. This value is low
+5V: 2.625 V <== This value is low
CPU CORE: 2.004 V
VIN3: 1.656 V
VIN4: 2.760 V
+3.3V: 1.394 V <== This value is low

Either Speccy is not reading the motherboard sensors correctly, which is possible, or you may have a power supply issue.


Regarding your hard drive S.M.A.R.T. data, there are a handful of attributes that are potential indicators of imminent electromechanical failure ( http://en.wikipedia.org/wiki/S.M.A.R.T. ) as you have referenced.

01 Read Error Rate: 100 (100 worst) Data 0000000003 <==is very low
The rest of the critical attributes that you list are unremarkable.


If you choose, you can create a bootable CD to run SeaTools for DOS for more extensive testing of your hard drive. (Samsung was purchased by Seagate)

  • Download the Seatools for DOS version by clicking the "Downloads" tab, selecting operating system, then "Download - accept license agreement. Burn the "SeaToolsDOS223ALL.Iso" image to a CD so it is bootable.

    Here is a good reference: Seatools for DOS tutorial.
  • If you don't have software burn an "Iso" image or if you don't now how to then:
  • Download ImgBurn from here.
  • Install the software then start ImgBurn.
  • Select "Write Image file to disk" then under "Source" click on the "folder icon" Posted Image to the right and select the "iso" file location.
  • Click on this icon to "Start." Posted Image
[/list]
  • Restart your computer with the Diagnostic Disk. Watch for which F key to press for a Boot Menu. (For how to set CDROM drive to boot first, go here)
  • Your hard drive should be listed in the Drives List box. (if not let us know)
  • Highlight your system drive within the Drive List.
  • From the top menu, click on Basic Tests and run the Short test first and then the Long test.
  • If bad blocks are found during a Long test, a prompt will ask how to proceed.
    • Because there is a chance of some data loss with the repair, select Skip This One and All Remaining, unless you have backed up all important data on the drive.
  • Any reported errors in either test should make you suspect a failing hard drive.

Regards,
Brooks



 





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