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New modem/router question


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#1 MalwareMutilator

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Posted 07 September 2012 - 09:56 AM

Hi all,

I currently have an external modem hooked-up to a wireless router. The router has 3 laptops, 1 desktop, 1 wireless printer, and 2 IPhones running off it. Everything works great. However, next week, I am getting Comcast (my current provider) to install their Triple Play package. That is to say . . . internet, telephone, and TV. According to Comcast they are bringing out a combination modem/router. So my question is, after they install the new modem/router, will I have to reconfigure all of my existing devices, or will they still be recognized?

PS... I use a program called Network Magic to control my network. I'm not much good at configuring devices to a network.

Thanks, :thumbup2:

George

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#2 Queen-Evie

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Posted 07 September 2012 - 10:22 AM

Your best bet for answers is to ask your questions in the Comcast Help Forums. The networking/connection experts should be able to answer them and guide you through the process if you have any issues.

Don't be surprised if they tell you the combo gateway is not a good idea.

Here is my canned speech for Comcast forums:

I suggest you post in the Comcast Help Forums. If nothing else, your issue can be escalated to the forum administrator who can set the wheels in motion for a resolution.

Those Forums are provided to Comcast customers, and are a great resource for vendor specific issues. There are Forums for computer issues, email issues, security, internet, cable tv, CDV, billing, and customer service.
Many times we, the users there, can provide answers tech support and customer service can't.

Click the link below. The forum landing page will open. Click Sign In. Log in with your Comcast user ID (the part before .net) and your password. You will next see a first time forum users page, asking you to choose a screen name for use in the Forums. Once you set that up, you'll be taken back to the landing page. PLEASE DO NOT USE YOUR COMCAST EMAIL NAME FOR YOUR FORUM USER NAME.

http://forums.comcast.com/

Before posting, take a moment to read the Posting Guidelines. The link is on the top right hand side of the page.

Then choose the appropriate board to post in. In your case that would be Networking and Router Help.

One thing to be aware of: By default you will be notified via email every time someone replies to a topic you have started or replied in. If you do not wish to receive the notifications you can disable them by clicking My Settings/Subscriptions & Bookmarks tab. Uncheck the box next to Automatically subscribe me to topics I participate in. Scroll down and click Save.

(Once you get to the forum, save the page to your favorites/bookmarks. If you want to get to it from the Comcast home page, you have to jump through hoops to reach it)

If you have any questions about CHF, feel free to pm me here or there. My user name at Comcast is the same one I use here.

Edited by Queen-Evie, 07 September 2012 - 10:26 AM.


#3 MalwareMutilator

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Posted 07 September 2012 - 10:46 AM

Thank you, Queen-Evie, for your reply. I will post my question at Comcast. Before I go, however, would you be so kind as to answer one question. I only ask because I greatly respect the professionals at BC.

You stated: "Don't be surprised if they tell you the combo gateway is not a good idea.

What is YOUR opinion of the combo gateway?

Thank you again, :thumbsup:

George

#4 Queen-Evie

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Posted 07 September 2012 - 12:08 PM

I do not have the combo device. However, I do trust the experts at Comcast when it comes to their opinions about them. They are very vocal about their dislike of the devices.

Several months ago I asked a connection expert at Comcast about gateway units. This is his response:

Combo gateway devices are always a compromise in both quality and performance compared to separate units. Also, only the ISP can update the firmware so you are always a prisoner of them. Also the firmware is typically crippled by the ISP's customizing of it and they typically eliminate valuable features. One of the biggest issues with them is that it is far more difficult to diagnose connectivity issues when it comes to troubleshooting. You can't narrow things down by using the process of elimination by removing just the router from the path.


With a combo device the issue could be with the modem portion OR the router portion and it can difficult to pinpoint which one is causing problems.

Sometime AFTER I mentioned in my first post the forum you should post in the administrator changed the name of it from Networking and Router Help to Home Networking / Router / And WiFi Gateway Help .

When/if you do post there let me know. I'll keep an eye on your topic and if needed will prod those experts to take a look at it. Just remember they are Comcast customers and may not be around when you post. Be patient and wait for one of them to see it.

Edited by Queen-Evie, 07 September 2012 - 12:13 PM.


#5 MalwareMutilator

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Posted 07 September 2012 - 12:53 PM

Thank you very much. :clapping:

George




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