I have a Tosiba Netbook with windows 7 starter.
It worked yesterday. Today it seems to be starting. I hear the windows sound. The screen is blank but on. No desktop. It looks like an illuminated black. Maybe you can understand why I do not know where to post this. What is that screen condition called? I've seen it before but don't know what it is or what causes it. In the past I've had to force close it because CTRL> ALT> DEL does not turn it off and I can not see a start button or a window of any kind. So I force close it and when I reboot it it starts and tells me that it was not closed properly. I usually boot in safe mode and run the tools that checks for errors etc. It claims it found errors, fixes them and then it restarts. I do not recall if there is anything in particular I do before turning it off the previous time.
Yesterday Avast informed me that there was a new version if I wanted it. I downloaded it. It told me that the computer needed to be restarted to complete the install. So I did that. When it restated there was a barrage of notices from avast: do I want to allow this or that, it seemed that most of them had to do with backing up my data.
I have been using a Seagate passport with two USB connections to back up my data. I'm pretty sure the back-up program came with/ was already on the external hard drive.
I plugged the drive in and proceed to be barraged again with the messages. I kept saying "yes" to the allow request. Honestly, what average or even better than average computer person knows what all the files and extension that avast is asking permission to allow means? Is avast looking for an action other than "allow"? Will it present these requests endlessly even if one does allow? It sure seemed that some of the requests were for the same file over and over. I couldn't do anything except answer the pop-up requests.
I tried shutting down and got a message that I had never seen before in essence telling me that something else was going on am I sure I want to interrupt this procedure.
Really? Who know what it is telling me? Who know what the alternative might be? What about give some choices that allows a person to turn the computer off and pick up again where it left off if need be? What happens if an emergency arise home can one turn the computer off so they can board a plane or leave a burning house?
I tried to "stop" the USB to the hard drive but it tells me I can't "stop" something that is in use.
I had to leave and take the computer with me.
This morning ( no time yesterday after leaving the house ) I tried booting the computer and got this state that I mention above. Of course I can not see the desktop with means I must force close.
I force close and plug the hard drive in before rebooting. Same situation. I tried F5 to reboot in safe mode but there is nothing on the screen to see. It is somewhat illuminated but that dark grayish black.
Of course I would like to resolve this issue. But first I would like to know which forum in Bleeping computer address's what this situation is?
Thanks for whatever light you can shed on this subject.
but after updating Avast antivirus I kept getting the pop-ups asking me if I wanted
Edit: Moved topic from Windows Startup Programs Database to the more appropriate forum. ~ Animal
Edited by hamluis, 07 September 2012 - 02:04 PM.
Moved from Win 7 to Internal Hardware - Hamluis.