Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Trojan viruses, need help!

  • Please log in to reply
1 reply to this topic

#1 capgu


  • Members
  • 1 posts
  • Local time:10:06 PM

Posted 06 September 2012 - 11:59 PM

The other day my computer got infected with viruses and McAfee wasn't blocking them, so I installed Norton Internet Security. Norton found tons of malware, several viruses and removed a lot of tracking cookies. After it cleaned most off, I noticed that Norton was constantly saying it was finding Trojan.Gen2 and Trojan.Zeroaccess.B and was Quarantining them every few minutes. They were located in the Recycle bin. I installed FSS and found several registry items missing. I re-established most of them, but the FSS log still says MpsSvc and WinDefend service is not running but the service is okay. I have the log if someone wants to see. After this, I didn't notice Norton detecting or quarantining anything, but I'm not sure if the trojan's are hiding somewhere and if my computer is still at risk? I read something about ComboFix but I don't want to proceed without the help of a Professional. That's why I'm here. I'm hoping someone can help. Any help would be greatly appreciated.

Looks like I posted this in the wrong forum... should I repost in the "Am I infected" forum or wait for a reply or someone to move my post?

Edited by capgu, 07 September 2012 - 12:23 AM.

BC AdBot (Login to Remove)


#2 noknojon


  • Banned
  • 10,871 posts
  • Gender:Not Telling
  • Local time:04:06 PM

Posted 07 September 2012 - 01:14 AM

Welcome - This topic may be moved by a Moderator, but you can follow these instructions if the computer is badly infected -

Please follow the instructions in ==>This Guide<== do steps 6-9

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users