Welcome - This topic may be moved by a Moderator, but you can follow these instructions if the computer is badly infected -
Please follow the instructions in ==>This Guide<==
do steps 6-9
Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE
<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.