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Trojan viruses, need help!


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#1 capgu

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Posted 06 September 2012 - 11:59 PM

The other day my computer got infected with viruses and McAfee wasn't blocking them, so I installed Norton Internet Security. Norton found tons of malware, several viruses and removed a lot of tracking cookies. After it cleaned most off, I noticed that Norton was constantly saying it was finding Trojan.Gen2 and Trojan.Zeroaccess.B and was Quarantining them every few minutes. They were located in the Recycle bin. I installed FSS and found several registry items missing. I re-established most of them, but the FSS log still says MpsSvc and WinDefend service is not running but the service is okay. I have the log if someone wants to see. After this, I didn't notice Norton detecting or quarantining anything, but I'm not sure if the trojan's are hiding somewhere and if my computer is still at risk? I read something about ComboFix but I don't want to proceed without the help of a Professional. That's why I'm here. I'm hoping someone can help. Any help would be greatly appreciated.

Looks like I posted this in the wrong forum... should I repost in the "Am I infected" forum or wait for a reply or someone to move my post?

Edited by capgu, 07 September 2012 - 12:23 AM.


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#2 noknojon

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Posted 07 September 2012 - 01:14 AM

Welcome - This topic may be moved by a Moderator, but you can follow these instructions if the computer is badly infected -

Please follow the instructions in ==>This Guide<== do steps 6-9

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.






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