Can you get to Safe Mode area and click on "Last Known Good ......." and see if this works, also list Make and Model -
Other idea is Safe Mode with Networking and try to download MiniToolBox
from below or transfer it with a USB stick >>
Please download MiniToolBox
, Save it to your desktop and run it.
Checkmark the following boxes:•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files
and post the result (Result.txt
). A copy of Result.txt will be saved in the same directory the tool is run.Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
Thank You -