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.NET framework issue


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#1 mommalette1010

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Posted 06 September 2012 - 10:53 AM

When I try to install the cd I got with my printer I get the fallowing message...

setup cannot continue because this version of the .NET Framework is incompatible with the previously installed one. for more information, see http....yadda yadda yadda

then I click ok and this notice pops up....

Another >net Framework setup application is already in progress. You must complete that set up before you continue. Setup will now exit. (Code: 101-752)

I would really like to use my printer. I use to be able to like last week and then this happened. would like some help
thank you
mommalette

Edit: Moved topic from Introductions to the more appropriate forum.
Roger

Edited by rotor123, 06 September 2012 - 03:47 PM.


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#2 narenxp

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Posted 07 September 2012 - 08:56 AM

Download

mini toolbox

Checkmark following boxes:

List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size

Click Go and post the result.

#3 mommalette1010

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Posted 10 September 2012 - 12:04 PM

MiniToolBox by Farbar Version: 23-07-2012
Ran by Compaq_Administrator (administrator) on 10-09-2012 at 13:02:45
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/10/2012 00:24:43 PM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientsetup.exe4.0.1526.00x8004ff00morrobootstraper__cinstallflow__internalrun - geteppinstallactionmorrobootstraper__cflow__processflowactionresult0security essentialsNILNILNIL

Error: (09/10/2012 00:24:26 PM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientsetup.exe4.0.1526.00x8004ff00morrobootstraper__cinstallflow__internalrun - getdrwatsoninstallactionmorrobootstraper__cflow__processflowactionresult0security essentialsNILNILNIL

Error: (09/10/2012 03:01:28 AM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2518864, P2 1033, P3 1605, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (09/10/2012 03:00:59 AM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2539631, P2 1033, P3 1605, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (09/09/2012 03:01:41 AM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2518864, P2 1033, P3 1605, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (09/09/2012 03:01:14 AM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2539631, P2 1033, P3 1605, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (09/08/2012 10:40:27 AM) (Source: ESENT) (User: )
Description: svchost (1072) An attempt to open the file "C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

Error: (09/08/2012 10:32:57 AM) (Source: .NET Runtime 2.0 Error Reporting) (User: )
Description: Faulting application dfsvc.exe, version 4.0.30319.1, stamp 4ba1e198, faulting module gdiplus.dll, version 5.2.6002.22791, stamp 4f33e9a6, debug? 0, fault address 0x0001de16.

Error: (09/08/2012 10:32:56 AM) (Source: .NET Runtime) (User: )
Description: Application: dfsvc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
at System.Drawing.SafeNativeMethods+Gdip.GdipDrawLineI(System.Runtime.InteropServices.HandleRef, System.Runtime.InteropServices.HandleRef, Int32, Int32, Int32, Int32)
at System.Drawing.Graphics.DrawLine(System.Drawing.Pen, Int32, Int32, Int32, Int32)
at System.Windows.Forms.GroupBox.DrawGroupBox(System.Windows.Forms.PaintEventArgs)
at System.Windows.Forms.GroupBox.OnPaint(System.Windows.Forms.PaintEventArgs)
at System.Windows.Forms.Control.PaintWithErrorHandling(System.Windows.Forms.PaintEventArgs, Int16)
at System.Windows.Forms.Control.WmPaint(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.GroupBox.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageA(MSG ByRef)
at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
at System.Deployment.Application.UserInterface.UIThread()
at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

Error: (09/08/2012 10:32:26 AM) (Source: .NET Runtime 4.0 Error Reporting) (User: )
Description: Faulting application dfsvc.exe, version 4.0.30319.1, stamp 4ba1e198, faulting module gdiplus.dll, version 5.2.6002.22791, stamp 4f33e9a6, debug? 0, fault address 0x0001de16.


System errors:
=============
Error: (09/10/2012 03:35:16 AM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (09/10/2012 03:20:52 AM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (09/10/2012 03:20:50 AM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (09/10/2012 03:20:48 AM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (09/10/2012 03:20:46 AM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (09/10/2012 03:20:44 AM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (09/10/2012 03:20:42 AM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (09/10/2012 03:20:40 AM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (09/10/2012 03:20:38 AM) (Source: 0) (User: )
Description: \Device\Harddisk0\D

Error: (09/10/2012 03:20:36 AM) (Source: 0) (User: )
Description: \Device\Harddisk0\D


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Adobe AIR (Version: 3.3.0.3670)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.271)
Adobe Reader X (10.1.4) (Version: 10.1.4)
Adobe Shockwave Player 11.6 (Version: 11.6.5.635)
Agere Systems PCI-SV92PP Soft Modem
ATI Control Panel (Version: 6.14.10.5166)
ATI Display Driver (Version: 8.17-050813a1-025991C-HP)
AVG 2012 (Version: 12.0.2197)
AVG 2012 (Version: 12.0.2437)
AVG 2012 (Version: 2012.0.2197)
AVG PC Tuneup (Version: 10.0.0.27)
AVG Security Toolbar (Version: 11.1.0.12)
Bejeweled 2 Deluxe from Compaq (remove only)
BufferChm (Version: 53.0.13.000)
CCleaner (Version: 3.20)
Compaq Connections (remove only)
Compaq Game Console and games
Compaq Multimedia Keyboard Software
Coupon Printer for Windows (Version: 5.0.0.1)
CouponBar (Version: 5.0.0.5)
CP_AtenaShokunin1Config (Version: 53.0.13.000)
CP_CalendarTemplates1 (Version: 53.0.13.000)
cp_LightScribeConfig (Version: 53.0.24.000)
cp_LightScribePlugin (Version: 53.0.24.000)
CP_Package_Basic1 (Version: 53.0.13.000)
CP_Package_Variety1 (Version: 53.0.13.000)
CP_Package_Variety2 (Version: 53.0.13.000)
CP_Package_Variety3 (Version: 53.0.13.000)
CP_Panorama1Config (Version: 53.0.13.000)
CueTour (Version: 53.0.13.000)
Customer Experience Enhancement (Version: Customer Experience Enhancement -1.0.0.1680)
Destinations (Version: 53.0.13.000)
DeviceManagementQFolder (Version: 1.00.0000)
DISCover (Version: 3.21)
DriverUpdate (Version: 2.2.22862)
FATE - The Traitor Soul (Version: 2.2.0.82)
FATE (Version: 2.2.0.97)
FATE from Compaq (remove only)
FullDPAppQFolder (Version: 1.00.0000)
Funmoods Web Search
Google Chrome (Version: 21.0.1180.89)
HP Boot Optimizer (Version: 2.0.5.1)
HP DigitalMedia Archive (Version: 1.2)
HP Games (Version: 1.0.3.0)
HP Image Zone 5.3 (Version: 5.3)
HP Imaging Device Functions 5.3 (Version: 5.3)
HP Product Detection (Version: 11.14.0001)
HP Support Overview (Version: 1.0.0)
HP Update (Version: 5.003.001.001)
HpSdpAppCoreApp (Version: 3.00.0000)
InstantShareAlert (Version: 1.00.0000)
InstantShareDevices (Version: 53.0.13.000)
InterVideo WinDVD Player (Version: 5.0-B11.896)
Java Auto Updater (Version: 2.1.6.0)
Java DB 10.6.2.1 (Version: 10.6.2.1)
Java™ 6 Update 25 (Version: 6.0.250)
Java™ 7 Update 5 (Version: 7.0.50)
Java™ SE Development Kit 6 Update 25 (Version: 1.6.0.250)
JavaFX 2.1.1 (Version: 2.1.1)
LightScribe 1.4.52.1 (Version: 1.4.52.1)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Automated Troubleshooting Services Shim
Microsoft Money 2005 (Version: 14)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 08.04.0623)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (Version: 6.10.1129.0)
OpenOffice.org 3.1 (Version: 3.1.9399)
Otto
PANTECH USB Modem V2 (Version: 1.2.4151.1109)
PhotoGallery (Version: 53.0.13.000)
PowerISO (Version: 5.0)
PreReq (Version: 6.2.3.0)
PS2
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3 (Version: 2.2.3)
Quicken 2006 (Version: 15.1.1.29)
RandMap (Version: 53.0.13.000)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer (Version: 15.0.6)
RealUpgrade 1.1 (Version: 1.1.0)
SkinsHP1 (Version: 53.0.13.000)
Sonic Express Labeler (Version: 2.1.0)
Sonic MyDVD Plus (Version: 6.2.0)
Sonic RecordNow Audio (Version: 2.0.4)
Sonic RecordNow Copy (Version: 2.0.4)
Sonic RecordNow Data (Version: 2.0.4)
Sonic Update Manager (Version: 3.0.0)
Sonic_PrimoSDK (Version: 53.0.13.000)
swMSM (Version: 12.0.0.1)
System Requirements Lab
Unity (Version: )
Unload (Version: 5.0.0)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update Installer for WildTangent Games App
WebFldrs XP (Version: 9.50.7523)
WildTangent Games App (HP Games) (Version: 4.0.6.14)
WildTangent Web Driver
Windows Media Format Runtime
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows PowerShell™ 1.0 (Version: 2)
Windows XP Service Pack 3 (Version: 20080414.031525)
Wizard101 (Version: 1.0.0)
XML Paper Specification Shared Components Pack 1.0
Yahoo! Messenger

========================= Memory info: ===================================

Percentage of memory in use: 85%
Total physical RAM: 1982.48 MB
Available physical RAM: 290.34 MB
Total Pagefile: 3875.34 MB
Available Pagefile: 1937.38 MB
Total Virtual: 2047.88 MB
Available Virtual: 1975 MB

========================= Partitions: =====================================

1 Drive c: (PRESARIO) (Fixed) (Total:225.75 GB) (Free:138.79 GB) NTFS
2 Drive d: (PRESARIO_RP) (Fixed) (Total:7.11 GB) (Free:0.48 GB) FAT32
3 Drive e: (KODAKAiO) (CDROM) (Total:0.58 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\MOMMALETTE

Administrator ASPNET Compaq_Administrator
Guest HelpAssistant SUPPORT_388945a0
SUPPORT_fddfa904


**** End of log ****

#4 narenxp

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Posted 10 September 2012 - 09:40 PM

Install this

http://download.microsoft.com/download/c/6/e/c6e88215-0178-4c6c-b5f3-158ff77b1f38/NetFx20SP2_x86.exe

Now try to install the software.

I would request you to run harddrive diagnostic tools to test your harddrive.I could see lot of errors related to failing HDD.

Edited by narenxp, 10 September 2012 - 09:41 PM.


#5 mommalette1010

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Posted 11 September 2012 - 12:27 PM

well now I can't install anything. keeps saying I'm installing this already and must complete that first. thats with my printer installation cd and any update I try.

#6 narenxp

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Posted 11 September 2012 - 12:40 PM

Download

http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip

Extract and remove all the versions of dotnet

Launch windows updates and install dotnet framework updates and see it helps

#7 mommalette1010

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Posted 11 September 2012 - 07:00 PM

my computer will not let me install anything. message for anything that I try to install or update basically states the same program or update is already in the process of installing or updating and cannot continue until the other application is done.

#8 mommalette1010

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Posted 11 September 2012 - 07:03 PM

I am now doing a full scan with Microsoft malicious software removal tool. I tried to download microsoft fix it but said I couldn't with out net framework and I couldn't download net framework because it stated I have already started an install and can't do another with out finishing the 1st one. so thats why I am now doing the scan. see what that says and I'll post results

#9 narenxp

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Posted 11 September 2012 - 07:33 PM

This is case of corrupted windows installer.

why are you running microsoft malicious removal tool?

#10 mommalette1010

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Posted 12 September 2012 - 06:45 AM

because that is what was recommended by microsoft when my updates failed to install. the scan came up with the fallowing malware and removed, backdoor:win32/cybot!cfg.

#11 mommalette1010

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Posted 12 September 2012 - 07:15 AM

I ran the dotnet cleanup tool you suggested. I then tried to reinstall the update threw window update... it gave me the fallowing message...


Security Update for .NET Framework 2.0 SP2 and 3.5 SP1 on Windows Server 2003 and Windows XP x86 (KB2518864)
A security issue has been identified that could allow an attacker to compromise your Windows-based system that is running the Microsoft .NET Framework and gain complete control over it. You can help protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer.
How to Uninstall
This software update can be removed via Add or Remove Programs in Control Panel.
Get help and support
http://support.microsoft.com/


I checked in add/remove, can't find .net anything, its all gone. so I go to microsoft support and it recommends I run fix it, but I can't because I don't have .net framework... I get the following message...
Additional software is required to run this troubleshooter
.net framework 2.0 or a later version (required)
1. please install the software from microsoft download center.
2. then, visit http://www.microsoft.com/fixit to restart the troubleshooter...

So I click on the software link and it brings up a page that can't be found.
thats where I'm at now...

#12 mommalette1010

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Posted 13 September 2012 - 12:20 PM

I fixed it. thank you




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