Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Possible spoolvs.exe virus slowing down my computer


  • This topic is locked This topic is locked
2 replies to this topic

#1 cobandrob

cobandrob

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:12:23 PM

Posted 05 September 2012 - 05:42 AM

Hello! My computer abruptly slowed down a week or so ago - none of my browsers would open, my computer wouldn't respond at times when trying to access programs/folders off the start menu (or goes very slowly), my physical memory was showing 55% on the Windows Task Manager, and I kept getting this message labeled "Interactive services dialog detection":

A program can't display a message on your desktop
The program may need information or permission to complete a task

Program(s) or device(s) requesting attention.

Message title: Microsoft Visual C++ Runtime Library
Program pth: C:\Windows\System32\spoolsv.exe
Received: Sunday, August 19, 2012, 1:14:31 PM

This problem happens because of partial incompatibility with Windows.
Please contact the program of device manufacturer(s) for more information.

****
I believe I was downloading and trying to open some pdf forms for pet insurance at the time. (I didn't get the spool message at this time, but my computer just stopped responding to anything.)

When I tried restarting my computer, I got a message concerning one of my drives, and my computer did some disk scan before starting (sorry, I didn't look super carefully as I figured this was going to fix whatever was slowing things down - I didn't realize the problem would continue).

Not knowing about this website, I had found other people with this problem online - one had success he said by installing and running ComboFix (I know now this was stupid....sorry....), so I ran it on my computer. It helped me access things on the Start Menu (my computer was stalling out before that), but I was still getting the spoolsv.exe pop up warnings.

I thought I'd try removing my Adobe programs them. After several repeated attempts where my computer stalled out, I was able to finally uninstall my Adobe reader. I'm not sure if this was the solution, but now I'm NOT getting the spoolvs.exe messages anymore. However, I can't manage to get my bluetooth to begin to recognize my computer mouse, and my computer has rebooted itself more frequently than normal (which isn't that often usually) - I could be overanalyzing things, but my computer feels very finnicky right now.

Maybe related (I can't tell), my entire Documents folder emptied itself of its contents - ack! All gone. And my trash emptied (not by me). Luckily I had backed it up in July, so nothing huge lost, but the disappearance is somewhat troubling.

I can't tell if there might still be an issue (or virus), or if I created an issue by running ComboFix. Could the issue have been with Adobe this whole time and not even a virus?

So now I'm up to the point where you read my old topic discussion here http://www.bleepingcomputer.com/forums/topic465978.html/page__pid__2813390#entry2813390 where you asked me to follow steps 6 and on to produce some logs. I could make them all, although my computer crashed and rebooted during the first Gmer scan. I was able to successfully run it a second time and produce a log.

Is there anything else you need from me? Sorry for the mess - bleepingcomputer is forever burned into my brain. I will always check here before following some random stranger's advice... *cough* Hopefully I didn't screw myself over with ComboFix...

Thank you SO much.
Cheers.

Attached Files



BC AdBot (Login to Remove)

 


#2 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,660 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:23 PM

Posted 10 September 2012 - 05:45 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/467546 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows, you should not bother creating a GMER log.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,660 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:23 PM

Posted 15 September 2012 - 05:50 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users