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Possible spoolvs.exe virus slowing down my computer

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#1 cobandrob


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Posted 05 September 2012 - 05:42 AM

Hello! My computer abruptly slowed down a week or so ago - none of my browsers would open, my computer wouldn't respond at times when trying to access programs/folders off the start menu (or goes very slowly), my physical memory was showing 55% on the Windows Task Manager, and I kept getting this message labeled "Interactive services dialog detection":

A program can't display a message on your desktop
The program may need information or permission to complete a task

Program(s) or device(s) requesting attention.

Message title: Microsoft Visual C++ Runtime Library
Program pth: C:\Windows\System32\spoolsv.exe
Received: Sunday, August 19, 2012, 1:14:31 PM

This problem happens because of partial incompatibility with Windows.
Please contact the program of device manufacturer(s) for more information.

I believe I was downloading and trying to open some pdf forms for pet insurance at the time. (I didn't get the spool message at this time, but my computer just stopped responding to anything.)

When I tried restarting my computer, I got a message concerning one of my drives, and my computer did some disk scan before starting (sorry, I didn't look super carefully as I figured this was going to fix whatever was slowing things down - I didn't realize the problem would continue).

Not knowing about this website, I had found other people with this problem online - one had success he said by installing and running ComboFix (I know now this was stupid....sorry....), so I ran it on my computer. It helped me access things on the Start Menu (my computer was stalling out before that), but I was still getting the spoolsv.exe pop up warnings.

I thought I'd try removing my Adobe programs them. After several repeated attempts where my computer stalled out, I was able to finally uninstall my Adobe reader. I'm not sure if this was the solution, but now I'm NOT getting the spoolvs.exe messages anymore. However, I can't manage to get my bluetooth to begin to recognize my computer mouse, and my computer has rebooted itself more frequently than normal (which isn't that often usually) - I could be overanalyzing things, but my computer feels very finnicky right now.

Maybe related (I can't tell), my entire Documents folder emptied itself of its contents - ack! All gone. And my trash emptied (not by me). Luckily I had backed it up in July, so nothing huge lost, but the disappearance is somewhat troubling.

I can't tell if there might still be an issue (or virus), or if I created an issue by running ComboFix. Could the issue have been with Adobe this whole time and not even a virus?

So now I'm up to the point where you read my old topic discussion here http://www.bleepingcomputer.com/forums/topic465978.html/page__pid__2813390#entry2813390 where you asked me to follow steps 6 and on to produce some logs. I could make them all, although my computer crashed and rebooted during the first Gmer scan. I was able to successfully run it a second time and produce a log.

Is there anything else you need from me? Sorry for the mess - bleepingcomputer is forever burned into my brain. I will always check here before following some random stranger's advice... *cough* Hopefully I didn't screw myself over with ComboFix...

Thank you SO much.

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#2 HelpBot


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Posted 10 September 2012 - 05:45 AM

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
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#3 HelpBot


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Posted 15 September 2012 - 05:50 AM

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