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Critical Error - Hard Drive Controller Failure


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#1 JessicaLynn09

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Posted 05 September 2012 - 02:41 AM

I don't really know much about computers, so I'm going to give as many details as I can as to what happened to mine in the hopes that there is some brave soul out there who is not an ignoramus like me. So sorry if it gets wordy.

I was on my laptop when all of a sudden I got kicked off the internet and out of my Word document. Then a couple dozen popups came up, all saying the same thing:

System message - Write Fault Error | A Write command during the test has failed to complete. This may be due to a media or read/write error. The system generates an exception error when using a reference to an invalid system memory address.

I closed out of all those popups, but as soon as I did all of the icons on my desktop disappeared. I'm pretty sure I then turned off my computer out of panic. When I restarted it, my background was black and the Recycle Bin was the only icon I had on my desktop, and my Start Menu was also cleaned out. File Recovery popped up, and told me my computer had 4 critical issues and 3 dangerous ones. Here are the details:

Hard drive boot sector reading error - Critical
System blocks were not found - Critical
Error 0x00000024 NTFS_FILE_SYSTEM - Dangerous
Error 0x0000002E DATA_BUS_ERROR - Dangerous
Error 0x00000050 PAGE_FAULT_IN_NONPAGED_AREA - Critical
The DRM attribute valve is too small before disk scan - Critical
Error 0x00000078 INACCESSIBLE_BOOT_DEVICE - Dangerous

I tried to repair all 7 issues, but apparently I need to buy the full version of File Recovery in order to do so, so I'm saving that as a last resort. There was a popup at the bottom that said Critical Error - Hard Drive Controller Failure. I don't know what that means, but I figured it was important.

Does anyone know what I can do? I don't have internet access, any of my documents or even Minesweeper to distract me. Please help?

Edited by hamluis, 05 September 2012 - 06:29 AM.
Moved from Win 7 to Am i Infected - Hamluis.


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#2 Chris Cosgrove

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Posted 05 September 2012 - 04:41 AM

Jessica,

First step - see if you can recover your data via 'Safe Mode', see below.
Second step - repeat this post in the forum section 'Am I infected, what do I do ?', but include details of your operating system, the make and model of your computer and where you were browsing at the time this trouble started.

To recover your data : Start your computer in 'Safe Mode'. You do this by starting up your computer, and when the BIOS screen appears, start tapping the F8 key. This should bring up a black and white screen which at the top has three choices - 'Safe Mode'; 'Safe Mode with networking'; and 'Safe Mode with Command Line', and in the middle says start Windows normally. Choose 'Safe Mode with networking' - you may need to use the 'Up and Down arrow keys to select it, then press 'Enter'. This should bring up a black screen with your icons on it and it says 'Safe Mode' in each of the four corners. If this doesn't happen - switch off and contact 'Am I infected' using another computer and wait for help.

When you get to the 'Safe Mode' screen, RIGHT click on the start button. This brings up a small menu, second from the top of it you will see 'Explore'. Click on this and Windows Explorer will open, and you can use this to drag and drop your data - My Docs or whatever - into a memory stick, or more than one stick if you have a lot of data ! Do NOT re-load this data into ANY computer without doing a FULL anti-virus and malware scan on it.

I think, from your description, you have picked up some malware so take it to 'Am I infected ?'. You may need to wait a couple of days - these people are busy - but someone will get back to you. Follow their instructions carefully, if you don't understand anything ask for clarification, and you should be back to playing Minesweeper ( my wife's favourite time waster ) in a few days !

Chris Cosgrove

#3 hamluis

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Posted 05 September 2012 - 06:31 AM

Topic moved to Am I Infected.

Louis

#4 narenxp

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Posted 05 September 2012 - 08:18 AM

Boot into safemode with networking


Download

TDSSkiller

Launch it.Click on change parameters-Select TDLFS file system

Click on "Scan".Please post the LOG report(log file should be in your C drive)

Do not change the default options on scan results

Download

aswMBR

Launch it, allow it to download latest Avast! virus definitions
Click the "Scan" button to start scan.After scan finishes,click on Save log

Post the log results here

Download

ESET online scanner

Install it

Click on START,it should download the virus definitions
When scan gets completed,click on LIST of found threats

Export the list to desktop,copy the contents of the text file in your reply




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