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crashing when trying to use winzip


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#1 dnap

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Posted 05 September 2012 - 12:09 AM

well this issue just started about 2 days ago. basically i went to use winzip to unzip a file, and i did what i normally do, right click the file and pick "extract to..." and would pick the location i want, but as soon as i picked the option, i immediately got a blue screen. so i thought ok, freak coincidence and decided to try it again, same thing. tried it again, but this time just trying to open winzip normally, but still same thing.

well today i figured i would just try to uninstall it and try to reinstall it, but during the installation, same thing happens, it either gives me a blue screen, or just instantly restarts the computer. it happened on another program i tried using today, forget the name of it. was trying to find some kind of software to change .mov into a different format, but during the install it crashed too.

not sure why all of a sudden i am getting these crashes like this, but so far ive ran sfc /scannow, and that did its thing. i ran memtest86 from usb boot, no errors there, and i also ran chkdsk /r but had to leave during it so not sure if it found/fixed anything. but even after those things, i am still getting the crashes when trying to install winzip, and probably other programs too.

not really sure where to go from here, so any advice would be great.

CPU - AMD FX-8350 Black Edition

Motherboard -MSI 990FXA-GD80

Ram - G.SKILL Ripjaws X Series 8GB (2 x 4GB)

Video Card - MSI Radeon R9 280

Storage - Western Digital Velociraptor 300GB 10k RPM

Power Supply - hec XP1080 800W

Case - Antec DF-35


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#2 Veyf

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Posted 05 September 2012 - 07:05 AM

Hello there,

The first thing we need to look into is this BSOD message. We have a few options of getting this, you could either post the minidump files created by the BSOD (These are generally stored in C:\Windows\MiniDump) or use a utility such as BlueScreenView from Nirsoft to view these dump files and save them as a readable text file which you can then post here. Of course there is always the option of writing down everything on screen when it blue screens and posting it here manually.

This should give us a good starting point for investigating the problem.

~V

#3 narenxp

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Posted 05 September 2012 - 08:23 AM

Go to c:\windows\minidump folder

Zip the minidump files and upload it here

Download

Autoruns

Extract and launch autoruns.exe

Allow the scan to get finished

Now click on FILE-SAVE

Filename:Autoruns.txt
Save as :Text

Paste the text contents here

#4 dnap

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Posted 05 September 2012 - 10:25 AM

thanks for the replies. sorry, i went to bed right after i posted this so sorry for the late reply.

hopefully i did this right :s

Attached Files


CPU - AMD FX-8350 Black Edition

Motherboard -MSI 990FXA-GD80

Ram - G.SKILL Ripjaws X Series 8GB (2 x 4GB)

Video Card - MSI Radeon R9 280

Storage - Western Digital Velociraptor 300GB 10k RPM

Power Supply - hec XP1080 800W

Case - Antec DF-35


#5 narenxp

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Posted 05 September 2012 - 01:40 PM

This is most likely a memory corruption

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Let it run until all 7 passes gets completed.

Also reseat the RAM into a different memory slot and see if that makes a difference.

#6 dnap

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Posted 05 September 2012 - 01:43 PM

i did run memtest86 from the usb boot like i mentioned in my first post, and it found no errors. it only ran for 1 pass which took about 50 minutes, so i will let it run over night tonight. and im xp-64bit as well, but i will try moving the ram into different positions and see if that fixes anything...

CPU - AMD FX-8350 Black Edition

Motherboard -MSI 990FXA-GD80

Ram - G.SKILL Ripjaws X Series 8GB (2 x 4GB)

Video Card - MSI Radeon R9 280

Storage - Western Digital Velociraptor 300GB 10k RPM

Power Supply - hec XP1080 800W

Case - Antec DF-35


#7 narenxp

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Posted 05 September 2012 - 02:09 PM

:thumbup2:

#8 dnap

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Posted 05 September 2012 - 08:49 PM

ok, well i tried running memtest86+ again today, and it did the first pass, and changed the pass to 1, then when it was on the 2nd pass, it got to 100% and stayed at 100%, not changing the pass to 2, but it still continued to do tests. i let it run like this for a while, probably 20+ minutes, no change, so i restarted and let it do it again, same thing, never got off of 100% or changed pass to 2, so i gave up on that.

i also tried switching the ram sticks to the other slots, but the problem still persists. here is the ram im using, and the motherboard as well...

http://www.newegg.com/Product/Product.aspx?Item=N82E16820231314

http://www.newegg.com/Product/Product.aspx?Item=N82E16813130565

i just dont understand why or how this is happening all of a sudden. i built this computer a year ago so it is still fairly new...

EDIT: ive attached the 2 minidump files i got after i tried above...

Attached Files


Edited by dnap, 05 September 2012 - 08:52 PM.

CPU - AMD FX-8350 Black Edition

Motherboard -MSI 990FXA-GD80

Ram - G.SKILL Ripjaws X Series 8GB (2 x 4GB)

Video Card - MSI Radeon R9 280

Storage - Western Digital Velociraptor 300GB 10k RPM

Power Supply - hec XP1080 800W

Case - Antec DF-35


#9 narenxp

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Posted 05 September 2012 - 09:12 PM

Memtest is incomplete.We cannot ignore it.Use a single RAM stick and run the memtest.

If you feel that RAM is not the issue,try a system restore to previous point and see if you're able to install applications.

#10 dnap

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Posted 05 September 2012 - 09:16 PM

ok, i shall try doing single ram sticks. does it matter which slot i try them in as a single?

CPU - AMD FX-8350 Black Edition

Motherboard -MSI 990FXA-GD80

Ram - G.SKILL Ripjaws X Series 8GB (2 x 4GB)

Video Card - MSI Radeon R9 280

Storage - Western Digital Velociraptor 300GB 10k RPM

Power Supply - hec XP1080 800W

Case - Antec DF-35


#11 narenxp

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Posted 05 September 2012 - 09:18 PM

Try in different slots.

#12 dnap

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Posted 05 September 2012 - 09:24 PM

ok then. so i should have it run 7 passes on both 4gb ram sticks in all 4 slots?

any idea how long that would take? im using a amd phenom II x6 1100t cpu...

CPU - AMD FX-8350 Black Edition

Motherboard -MSI 990FXA-GD80

Ram - G.SKILL Ripjaws X Series 8GB (2 x 4GB)

Video Card - MSI Radeon R9 280

Storage - Western Digital Velociraptor 300GB 10k RPM

Power Supply - hec XP1080 800W

Case - Antec DF-35


#13 narenxp

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Posted 05 September 2012 - 09:28 PM

Sometimes it may take a day.Each stick(or slot) needs to be tested.

Check the link given previously on how to troubleshoot if memtest finds errors

Edited by narenxp, 05 September 2012 - 09:28 PM.


#14 dnap

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Posted 05 September 2012 - 09:31 PM

wonderful. i shall being the testing marathon, and reply back once i have some answers, or possibly none. thank you so far.

CPU - AMD FX-8350 Black Edition

Motherboard -MSI 990FXA-GD80

Ram - G.SKILL Ripjaws X Series 8GB (2 x 4GB)

Video Card - MSI Radeon R9 280

Storage - Western Digital Velociraptor 300GB 10k RPM

Power Supply - hec XP1080 800W

Case - Antec DF-35


#15 dnap

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Posted 06 September 2012 - 03:03 PM

ok, well here is an update. i ran memtest86+ and first i used ram stick 1 in ram slot 1, let it run overnight and when i woke up, it was at 10 passes, no errors. so i did ram stick 2 in ram slot 2, 7 passes, no errors. i even ran the ram stick 2 in ram slot 1, no errors. i wasnt using slots 3 or 4 so i didnt bother testing in those.

i think that possibly narrows it down to something else now if i got no errors, so is there anything else to try to diagnose this problem?

i tried installing winzip again before typing this and same problem, however, i tried using an older version, and when it tried to install, it said there was a previous version installed but it wasnt finished and asked me if i wanted to remove the files or something so i clicked yes, but it said something was missing and it couldnt do it. not sure if that has any correlation or not...

this whole thing isnt just about being able to use winzip again, there is a problem somewhere and i want to fix it, whether it is bad ram, drivers, etc.

CPU - AMD FX-8350 Black Edition

Motherboard -MSI 990FXA-GD80

Ram - G.SKILL Ripjaws X Series 8GB (2 x 4GB)

Video Card - MSI Radeon R9 280

Storage - Western Digital Velociraptor 300GB 10k RPM

Power Supply - hec XP1080 800W

Case - Antec DF-35





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