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Lost internet connection after running combofix


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#1 Bass10

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Posted 04 September 2012 - 02:05 PM

My computer, running Windows 7 Pro (64 bit), was infected with the File Recovery malware

I found your guide for removing it via Google:
http://www.bleepingcomputer.com/virus-removal/remove-file-recovery

  • I followed the first step to reboot into safe mode, but Windows 7 would not load.
  • I tried using Windows Start Repair via the installation disc and that could not fix the problem.
  • I then booted into safe mode on an old Vista partition on the same computer and followed the steps in the instructions linked to above.
  • This found the problems and I had the tools clean them out.
  • I was then able to boot into safe mode on the Windows 7 partition.
  • I followed the instructions again from the link above.
  • This found a few more problems that the tools fixed.

At this point, it was looking like everything was back to normal.

-BUT-

I was a fool and ran combofix without instructions to do so.


  • Combofix ran through it's tests and then eventually rebooted the computer.
  • Upon logging back in, combofix resumed and said something like "Wait until combofix is finished"
  • Then the message changed to something like "Combofix is compiling the log - don't use any other programs until it is finished"
  • It said this same message for a couple hours, so I thought it must of hung.
  • I killed the Combofix processes and rebooted the computer.
  • When the computer rebooted, the computer could no longer connect to the internet.

I followed the "Manually restoring internet connection" instructions located here:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix#restore

But, I still can't connect to the internet.

Thank you for any help you can provide for me.

Edited by Bass10, 04 September 2012 - 02:06 PM.


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#2 Broni

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Posted 04 September 2012 - 08:18 PM

Welcome aboard Posted Image

Since you ran Combofix...

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 Bass10

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Posted 04 September 2012 - 09:54 PM

Thank you for your reply Broni,

I have finished the steps in the guide - here's the topic where I posted the info and logs:
http://www.bleepingcomputer.com/forums/topic467519.html




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