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AxWin Frame Window on shutdown


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3 replies to this topic

#1 ChrisInVt

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Posted 03 September 2012 - 08:33 PM

I have a HP Netbook running Windows XP.
I use Internet Explorer, Avira anti-virus and Malwarebytes.

My problems started about 4 days ago. My computer wouldn't start up properly and would re-start itself when the Start up opened the Avira program. My son suggested I start my computer in Safe Mode with Networking, download the latest updates for the Malwarebytes program and run the full scan. This turned up two trojans and six registry data issues. I quarantined and deleted them. I upgraded the Malwarebytes to the Pro version.

After I finished installing the new Malwarebytes, the Avira found 7 viruses and 5 "hidden" objects; which were removed. [I'm not suggesting the malwarebytes program is in any way related to the objects the Avira program found, only that one event preceded the other].

It was at this time that I started having problems closing down the windows. I could neither minimize nor close them out. When I went to the Start menu to shut down, a window that said "AxWin Frame Window" with a button that said "End Now". That would pop up a few times (2 or 3), I'd close them down and then the computer would be able to close down.

I've re-run the Malwarebytes and Avira programs and nothing is found.

Thank you for your assistance with this.

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#2 Broni

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Posted 03 September 2012 - 08:42 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 ChrisInVt

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Posted 06 September 2012 - 05:07 PM

Thank you for your prompt response, however, I'm afraid things have gotten much worse.

As I connected to the internet to go to BC, I was thrown into something that has locked up my computer with some sort of an FBI scam.

I've borrowed a computer to get online, and was able to locate instructions for someone else who happened across this scam. The reply suggested going to the safe start with command prompt. I went there to restore to an earlier date. I've tried several recent dates, however, it has not been able to restore to any of the dates selected.

Regardless of how I start up, I get locked up by the FBI scam.

Where do I go from here?

Thank you for your time.

#4 Broni

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Posted 07 September 2012 - 07:10 PM

Try this guide: http://www.bleepingcomputer.com/virus-removal/remove-fbi-monkeypak-ransomware

My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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