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Startup problem


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7 replies to this topic

#1 JohnR0846

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Posted 03 September 2012 - 07:30 PM

Problem just after startup.
System becomes nonresponsive - start up finished and desk top complete with all icons and quick launch items.
Behavior - Selection of a program from desktop icon with mouse, or key board to open menu produce hourglass and no activity indefinitely.
Windows XP / Sp3 up to-date; chkdsk completed 24 hrs ago.
Antivirus etc Zone Alarm & , Malwarebytes ( updates / scans done daily ), also use ccleaner & Atf-cleaner. Sometimes operation regained by restart as different user or by using system restore.

Also; works in "SAFE MODE"

HP Pavilian-s7520n
1.80 gigahertz AMD Turion 64
128 kilobyte primary memory cache
1024 kilobyte secondary memory cache
64-bit ready
Not hyper-threaded
1984 Megabytes Usable Installed Memory
Slot 'A0' has 1024 MB
Slot 'A1' has 1024 MB
Windows XP Media Center Edition Service Pack 3 (build 2600)

Edited by JohnR0846, 04 September 2012 - 08:17 AM.


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#2 Allan

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Posted 04 September 2012 - 06:57 AM

1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

2) Which anti virus app are you using?

3) EXACTLY how did you run checkdisk?

4) What happens when you boot to safe mode - does it work normally?

#3 JohnR0846

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Posted 04 September 2012 - 09:05 AM

Hello Alan;

Thanks for the reply.
1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

Windows update 8/23

2) Which anti virus app are you using?

Antivirus etc - - - Zone Alarm & , Malwarebytes ( updates / scans done daily )


3) EXACTLY how did you run checkdisk?

Used command Prompt CHKDSK system said it would schedule for next restart so restarted CHKDSK took off.


4) What happens when you boot to safe mode - does it work normally?

Will work in SAFE MODE with networking ( how Iam posting this reply ). Office does not work, no printers


#4 Allan

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Posted 04 September 2012 - 09:08 AM

Do you have an actual anti virus application installed? Neither Zone Alarm nor MalwareBytes fits that description.

Just running "chkdsk" does absolutely nothing. You need to run chkdsk /r

#5 JohnR0846

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Posted 04 September 2012 - 09:27 AM

Hello;
this is the current installation:

Installed is Zone Alarm Extreme
ZoneAlarm Extreme Security version: 10.2.064.000
Antivirus engine version: 8.2.11.97
Antivirus signature DAT file version: 1092884608

Ran chkdsk /r/f

#6 th3p00r

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Posted 04 September 2012 - 09:51 AM

try to unistall ZoneAlarm to see what happen?
I used ZoneAlarm before and cause the system to bogged down, ZA is a good firewall, though.

#7 Allan

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Posted 04 September 2012 - 10:02 AM

Okay fine. You're using ZA with the av. Thanks.

Since it works in safe mode, let's try a selective startup / clean boot and see if something starting with the system is causing the problem (and by the way, the post above is correct - ZA has been known to cause problems for many users - though it does work fine for many others).

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.

Edited by Allan, 04 September 2012 - 10:02 AM.


#8 JohnR0846

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Posted 06 September 2012 - 10:32 PM

Hello Again;
Working through the option combinations in System Configuration Utility - Selective Startup is a very very time consuming process.
Mixing the five ( 5 ) process on Selective Start produced a very different results with each REBOOT. All processes worked individually, stand alone, allowing limited computer operation. However, some programs and tasks failed after start ie ( Adobe, Corel Bentley viewer, CAD ). Some combinations allowed internet connections.
*** WHAT WORKED:
Selecting four ( 4 ) out of five options under Selective Startup. INCLUDING: SYSTEM.INT, WIN.INT, System Services, and Original Boot.INT - works. Computer functioning is ok.
Deselecting "Load Startup Items" seems to avoid the problem.
See attached screen shot
Attached File  msconfig-1209061906-crop.jpg   149.13KB   2 downloads

MOVING ON:
STARTUP has about 61 processes in several catagories.
How does one determine which process is the problem??




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