Welcome,Its not unusual to receive such an error after using specialized fix tools.
A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found
" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry
remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.
To resolve this, download Autoruns
search for the related entry and then delete it.
Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here
if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe
to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready
at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message.
Right-click on the entry and choose delete
your computer and see if the startup error returns.
Please run tgese also...
Please download MiniToolBox
, save it to your desktop and run it.
Checkmark the following checkboxes:
- Flush DNS
- Report IE Proxy Settings
- Reset IE Proxy Settings
- Report FF Proxy Settings
- Reset FF Proxy Settings
- List content of Hosts
- List IP configuration
- List Winsock Entries
- List last 10 Event Viewer log
- List Installed Programs
- List Users, Partitions and Memory size.
and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note:
When using "Reset FF Proxy Settings" option Firefox should be closed.
Please download aswMBR
( 511KB ) to your desktop.
Rerun MBAM (MalwareBytes) like this:
- Double click the aswMBR.exe icon to run it
- Click the Scan button to start the scan
- On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.
Open MBAM in normal mode and click Update
tab, select Check for Updates
scan and scan (normal mode).
After scan click Remove Selected
, Post new scan log
into normal mode.
Please ask any needed questions,post logs and Let us know how the PC is running now.