! Welcome to BleepingComputer Forums
My name is Georgi
and and I will be helping you with your computer problems.
Before we begin, please note the following:
- I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
- The logs can take some time to research, so please be patient with me.
- Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
- Instructions that I give are for your system only!
- Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
- Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
- Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.
- Please download RKill by Grinler from the link below and save it to your desktop.
- Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious.
Please refer to this page if you are not sure how.
- Double-click on Rkill on your desktop to run it. (If you are using Windows Vista/7, please right-click on it and select Run As Administrator).
- A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
- If nothing happens or if the tool does not run, please let me know in your next reply
- A logfile of Rkill will be saved on your desktop. Please add it's content with your next answer.
- Note: Do not reboot the computer until you've finished the next step.
Please download Malwarebytes Anti-Malware 22.214.171.1240 Final
and save it to your desktop.
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs
or permit them to allow
- Make sure you are connected to the Internet.
- Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
- When the installation begins, follow the prompts and do not make any changes to default settings.
- When installation has finished, make sure you leave both of these checked:
- Update Malwarebytes' Anti-Malware
- Launch Malwarebytes' Anti-Malware
- Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
- If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
- If you encounter any problems while downloading the definition updates, manually download them from here or here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
- Make sure the "Perform Quick Scan" option is selected.
- Then click on the Scan button.
- The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
- When the scan is finished, a message box will say "The scan completed successfully".
- Click OK to close the message box and continue with the removal process.
- Click on the Show Results button to see a list of any malware that was found.
- Make sure that everything is checked[/i], and click Remove Selected.
- When removal is completed, a log report will open in Notepad.
- The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
- Exit MBAM when done.