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Computer Acting Up (i.e. - programs acting up and not working)


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4 replies to this topic

#1 lsuk

lsuk

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  • Local time:08:52 AM

Posted 02 September 2012 - 06:38 PM

Hello,

I hope you are doing well. I was wondering if you can assist me with my (dad's) computer. The computer appears to be working, but some of the programs are still running even when I tried to uninstall the programs. In addition, the computer freezes up on me. I have posted the DDS and Attached text per the instruction. Your assistance will be greatly appreciated. Thank you.

P.S. - Since I did not see the attached documents, I will post on the thread itself. Thank you again.

DDS -
.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Agape Church at 17:34:29 on 2012-09-02
Microsoft Windows 7 Ultimate K 6.1.7601.1.949.82.1033.18.7935.5491 [GMT -6:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Windows\system32\taskhost.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\Dwm.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\Explorer.EXE
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://kr.yahoo.com/
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Do Not Track Plus: {6e45f3e8-2683-4824-a6be-08108022fb36} - C:\Program Files (x86)\DoNotTrackPlus\IE\DNTPAddon.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - No File
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
mRun: [Nikon Message Center 2] C:\Program Files (x86)\Nikon\Nikon Message Center 2\NkMC2.exe -s
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\OFFICE11\EXCEL.EXE/3000
IE: {6E45F3E8-2683-4824-A6BE-08108022FB36} - {23249465-AA46-4DED-BD4B-8EFB20F968FE} - C:\Program Files (x86)\DoNotTrackPlus\IE\DNTPAddon.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\OFFICE11\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
Trusted Zone: samsungsetup.com\www
DPF: {15AECD82-DA7D-4EC5-B57F-ED578D84C3F9} - hxxp://file.daum.net/down/DaumFile.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {9A7D9941-6DB0-4AD7-8454-509D2793C5E8} - hxxp://www.beefile.com/mmsv/BeefileWebControl.CAB
DPF: {A74BBDD4-B4A7-49D4-A088-E01805407B1E} - hxxp://www.jungum.com/ocx/update/JungUmUpdate.cab
DPF: {B9B38E70-EEF6-4E3A-AE84-DDE59A053B7C} - hxxp://mail.daum.net/hanmail-ax/DaumActiveX/2_0_1_3/DaumActiveX.cab?ver=2,0,1,3
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{69DAA3A7-918A-47CA-8054-4F031C5E7D98} : DhcpNameServer = 192.168.1.254
BHO-X64: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
{0347C33E-8762-4905-BF09-768834316C61}
{18DF081C-E8AD-4283-A596-FA578C2EBDC3}
{6E45F3E8-2683-4824-A6BE-08108022FB36}
{FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856}
TB-X64: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - No File
EB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No File
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
mRun-x64: [Nikon Message Center 2] C:\Program Files (x86)\Nikon\Nikon Message Center 2\NkMC2.exe -s
.
============= SERVICES / DRIVERS ===============
.
R1 aswKbd;aswKbd;C:\Windows\system32\drivers\aswKbd.sys --> C:\Windows\system32\drivers\aswKbd.sys [?]
R1 aswSnx;aswSnx;C:\Windows\system32\drivers\aswSnx.sys --> C:\Windows\system32\drivers\aswSnx.sys [?]
R1 aswSP;aswSP;C:\Windows\system32\drivers\aswSP.sys --> C:\Windows\system32\drivers\aswSP.sys [?]
R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-7-27 63960]
R2 aswFsBlk;aswFsBlk;C:\Windows\system32\drivers\aswFsBlk.sys --> C:\Windows\system32\drivers\aswFsBlk.sys [?]
R2 aswMonFlt;aswMonFlt;\??\C:\Windows\system32\drivers\aswMonFlt.sys --> C:\Windows\system32\drivers\aswMonFlt.sys [?]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2012-9-1 44808]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 arusb_lhx;TP-LINK TL-WN821N 11N Wireless device driver;C:\Windows\system32\DRIVERS\arusb_lhx.sys --> C:\Windows\system32\DRIVERS\arusb_lhx.sys [?]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\system32\drivers\rdpvideominiport.sys --> C:\Windows\system32\drivers\rdpvideominiport.sys [?]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 WatAdminSvc;Windows 정품 인증 기술 서비스;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S4 gupdate;Google 업데이트 서비스 (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2012-7-3 136176]
S4 gupdatem;Google 업데이트 서비스 (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2012-7-3 136176]
S4 NAUpdate;Nero Update;C:\Program Files (x86)\Nero\Update\NASvc.exe [2011-3-4 584488]
S4 NetAccelerator;NetAccelerator_Service;C:\Program Files (x86)\beefile.com\Beefile(fast)\NetAccelerator.exe [2011-12-15 155136]
S4 TeamViewer7;TeamViewer 7;C:\Program Files (x86)\TeamViewer\Version7\TeamViewer_Service.exe [2012-3-19 2666880]
.
=============== Created Last 30 ================
.
2012-09-02 22:00:42 889664 ----a-w- C:\Windows\System32\nvvsvc.exe
2012-09-02 22:00:42 63296 ----a-w- C:\Windows\System32\nvshext.dll
2012-09-02 22:00:42 6074176 ----a-w- C:\Windows\System32\nvcpl.dll
2012-09-02 22:00:42 3089728 ----a-w- C:\Windows\System32\nvsvc64.dll
2012-09-02 22:00:42 2561856 ----a-w- C:\Windows\System32\nvsvcr.dll
2012-09-02 22:00:42 118080 ----a-w- C:\Windows\System32\nvmctray.dll
2012-09-02 22:00:06 -------- d-----w- C:\ProgramData\NVIDIA Corporation
2012-09-02 21:59:32 -------- d-----w- C:\Program Files\NVIDIA Corporation
2012-09-02 20:57:25 -------- d-----w- C:\$RECYCLE.BIN
2012-09-02 06:14:32 -------- d-----w- C:\Users\Agape Church\Share
2012-09-02 04:08:31 98816 ----a-w- C:\Windows\sed.exe
2012-09-02 04:08:31 518144 ----a-w- C:\Windows\SWREG.exe
2012-09-02 04:08:31 256000 ----a-w- C:\Windows\PEV.exe
2012-09-02 04:08:31 208896 ----a-w- C:\Windows\MBR.exe
2012-09-02 03:20:36 -------- d-----w- C:\Windows\SysWow64\Adobe
2012-09-01 10:38:57 73416 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2012-09-01 10:38:57 696520 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2012-09-01 07:56:45 -------- d-----w- C:\Windows\pss
2012-09-01 07:53:52 -------- d-----w- C:\Program Files (x86)\VS Revo Group
2012-09-01 07:40:08 -------- d-----w- C:\Program Files (x86)\ESET
2012-08-31 14:00:24 9310152 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{6CB390AB-DC96-493E-8DDB-FD27C7715CE1}\mpengine.dll
2012-08-15 15:51:14 751104 ----a-w- C:\Windows\System32\win32spl.dll
2012-08-15 15:51:14 67072 ----a-w- C:\Windows\splwow64.exe
2012-08-15 15:51:14 559104 ----a-w- C:\Windows\System32\spoolsv.exe
2012-08-15 15:51:14 492032 ----a-w- C:\Windows\SysWow64\win32spl.dll
2012-08-15 15:51:13 503808 ----a-w- C:\Windows\System32\srcore.dll
2012-08-15 15:51:12 43008 ----a-w- C:\Windows\SysWow64\srclient.dll
2012-08-15 15:51:10 59392 ----a-w- C:\Windows\System32\browcli.dll
2012-08-15 15:51:10 41984 ----a-w- C:\Windows\SysWow64\browcli.dll
2012-08-15 15:51:10 136704 ----a-w- C:\Windows\System32\browser.dll
2012-08-15 15:51:08 3148800 ----a-w- C:\Windows\System32\win32k.sys
2012-08-15 15:50:44 956928 ----a-w- C:\Windows\System32\localspl.dll
.
==================== Find3M ====================
.
2012-08-21 09:13:13 969200 ----a-w- C:\Windows\System32\drivers\aswSnx.sys
2012-08-21 09:13:12 71600 ----a-w- C:\Windows\System32\drivers\aswMonFlt.sys
2012-08-21 09:13:12 54072 ----a-w- C:\Windows\System32\drivers\aswRdr2.sys
2012-08-21 09:12:33 41224 ----a-w- C:\Windows\avastSS.scr
2012-07-03 19:46:44 24904 ----a-w- C:\Windows\System32\drivers\mbam.sys
2012-07-03 16:21:52 19600 ----a-w- C:\Windows\System32\drivers\aswKbd.sys
2012-06-29 03:56:34 2312704 ----a-w- C:\Windows\System32\jscript9.dll
2012-06-29 03:49:11 1392128 ----a-w- C:\Windows\System32\wininet.dll
2012-06-29 03:48:07 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2012-06-29 03:43:49 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2012-06-29 03:39:48 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2012-06-29 00:16:58 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll
2012-06-29 00:09:01 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2012-06-29 00:08:59 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2012-06-29 00:04:43 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2012-06-29 00:00:45 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2012-06-06 06:06:16 2004480 ----a-w- C:\Windows\System32\msxml6.dll
2012-06-06 06:06:16 1881600 ----a-w- C:\Windows\System32\msxml3.dll
2012-06-06 06:02:54 1133568 ----a-w- C:\Windows\System32\cdosys.dll
2012-06-06 05:05:52 1390080 ----a-w- C:\Windows\SysWow64\msxml6.dll
2012-06-06 05:05:52 1236992 ----a-w- C:\Windows\SysWow64\msxml3.dll
2012-06-06 05:03:06 805376 ----a-w- C:\Windows\SysWow64\cdosys.dll
.
============= FINISH: 17:34:49.72 ===============


Attach-
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows 7 Ultimate K
Boot Device: \Device\HarddiskVolume1
Install Date: 2011-10-21 오후 2:42:56
System Uptime: 2012-09-02 오후 4:03:22 (1 hours ago)
.
Motherboard: ECS | | GeForce 8000 series
Processor: AMD Phenom™ II X4 955 Processor | CPU 1 | 3200/200mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 466 GiB total, 403.049 GiB free.
D: is CDROM ()
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {36fc9e60-c465-11cf-8056-444553540000}
Description: USB 대용량 저장 장치
Device ID: USB\VID_0781&PID_5406\19425107FC50D492
Manufacturer: Compatible USB storage device
Name: USB 대용량 저장 장치
PNP Device ID: USB\VID_0781&PID_5406\19425107FC50D492
Service: USBSTOR
.
Class GUID:
Description: 보조 프로세서
Device ID: PCI\VEN_10DE&DEV_0753&SUBSYS_26661019&REV_A2\3&267A616A&0&0B
Manufacturer:
Name: 보조 프로세서
PNP Device ID: PCI\VEN_10DE&DEV_0753&SUBSYS_26661019&REV_A2\3&267A616A&0&0B
Service:
.
==== System Restore Points ===================
.
RP109: 2012-08-14 오전 8:07:16 - Windows Update
RP110: 2012-08-15 오후 9:33:20 - Windows Update
RP111: 2012-08-21 오전 8:36:54 - Windows Update
RP112: 2012-08-28 오전 8:18:59 - Windows Update
RP113: 2012-09-01 오전 1:32:53 - Removed Nero Toolbar.
RP114: 2012-09-01 오전 1:59:54 - Revo Uninstaller's restore point - Yahoo! Software Update
RP115: 2012-09-01 오전 2:01:23 - Windows Update
RP116: 2012-09-01 오후 7:55:41 - Revo Uninstaller's restore point - Adobe Flash Player 11 ActiveX
RP117: 2012-09-01 오후 8:11:02 - Revo Uninstaller's restore point - avast! Free Antivirus
RP118: 2012-09-01 오후 8:13:50 - Revo Uninstaller's restore point - Adobe Flash Player 11 ActiveX
RP119: 2012-09-01 오후 8:23:39 - Revo Uninstaller's restore point - avast! Free Antivirus
RP120: 2012-09-01 오후 9:21:11 - Adobe Shockwave Player Installation
RP121: 2012-09-01 오후 9:37:56 - Adobe Shockwave Player Installation
RP122: 2012-09-01 오후 11:14:15 - Adobe Shockwave Player Installation
.
==== Installed Programs ======================
.
4500_G510nz_Help
4500G510nz
4500G510nz_Software_Min
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.4)
Adobe Shockwave Player 11.6
BufferChm
Chrome
Destinations
DeviceDiscovery
Do Not Track Plus Add-on 2.2.0.514
DocMgr
DocProc
ESET Online Scanner v3
Fax
Google Update Helper
GPBaseService2
HP Update
HPProductAssistant
Malwarebytes Anti-Malware version 1.62.0.1300
MarketResearch
Microsoft Office Professional Edition 2003
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Nero Burning ROM 10
Nero BurningROM 10 Help (CHM)
Nero BurnRights 10
Nero BurnRights 10 Help (CHM)
Nero Control Center 10
Nero ControlCenter 10 Help (CHM)
Nero Core Components 10
Nero Update
neroxml
Nikon Message Center 2
Nikon Movie Editor
OpenOffice.org 2.0
Picture Control Utility
Revo Uninstaller 1.94
Scan
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
SmartWebPrinting
SolutionCenter
Status
swMSM
TeamViewer 7
TL-WN821N Wireless Utility
Toolbox
TrayApp
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
ViewNX 2
WebReg
정음 Global
한글과컴퓨터 한글 2007
.
==== End Of File ===========================

Edited by Budapest, 02 September 2012 - 07:30 PM.
Moved from AII ~Budapest


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#2 nasdaq

nasdaq

  • Malware Response Team
  • 40,233 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:09:52 AM

Posted 05 September 2012 - 09:45 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Nothing suspicious was found on your DDS log.

Are your trying to remove a program or are you closing a program and get a notice that it's still in use?
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT....

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note:
Do not mouse click ComboFix's window while it's running. That may cause it to stall


Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html


Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search.
  • A logfile will automatically open after the scan has finished.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.

Please post the logs for my review.

#3 lsuk

lsuk
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:08:52 AM

Posted 06 September 2012 - 11:52 PM

Hello Nasdaq,

Thanks for getting back to me. I ran combo fix and here is the log for it. There was an issue once it restarted. I could not use any programs (it gave me an error). Not sure if that is something you need to know. Oh and as for the security check, I ran it for a long time, but it didn't appear that it was running. I don't know how long it should take (I stopped at 2 hours), should I run it overnight? I did do the AdwCleaner check and the log is enclosed. Thank you once again and I look forward from your instruction.


ComboFix 12-09-06.02 - Agape Church 2012-09-06 19:03:21.3.4 - x64
Microsoft Windows 7 Ultimate K 6.1.7601.1.949.82.1033.18.7935.6204 [GMT -6:00]
Running from: c:\users\Agape Church\Desktop\Important\ComboFix.exe
AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((( Files Created from 2012-08-07 to 2012-09-07 )))))))))))))))))))))))))))))))
.
.
2012-09-07 01:10 . 2012-09-07 01:10 -------- d-----w- c:\users\Default\AppData\Local\temp
2012-09-07 00:47 . 2012-09-07 00:47 -------- d-----w- c:\users\Agape Church\AppData\Roaming\TeamViewer
2012-09-06 14:41 . 2012-08-23 08:26 9310152 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{4423929C-647D-40E1-BD62-E4F16385AFD3}\mpengine.dll
2012-09-02 22:06 . 2012-09-02 22:06 -------- d-----w- c:\programdata\NVIDIA
2012-09-02 22:00 . 2012-02-10 03:14 6074176 ----a-w- c:\windows\system32\nvcpl.dll
2012-09-02 22:00 . 2012-02-10 03:14 3089728 ----a-w- c:\windows\system32\nvsvc64.dll
2012-09-02 22:00 . 2012-02-10 03:07 2561856 ----a-w- c:\windows\system32\nvsvcr.dll
2012-09-02 22:00 . 2012-02-10 03:07 889664 ----a-w- c:\windows\system32\nvvsvc.exe
2012-09-02 22:00 . 2012-02-10 03:07 63296 ----a-w- c:\windows\system32\nvshext.dll
2012-09-02 22:00 . 2012-02-10 03:07 118080 ----a-w- c:\windows\system32\nvmctray.dll
2012-09-02 22:00 . 2012-09-02 22:00 -------- d-----w- c:\programdata\NVIDIA Corporation
2012-09-02 21:59 . 2012-09-02 22:00 -------- d-----w- c:\program files\NVIDIA Corporation
2012-09-02 06:14 . 2012-09-02 06:14 -------- d-----w- c:\users\Agape Church\Share
2012-09-02 03:20 . 2012-09-02 05:34 -------- d-----w- c:\windows\SysWow64\Adobe
2012-09-01 10:38 . 2012-09-02 05:05 73416 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2012-09-01 10:38 . 2012-09-02 05:05 696520 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2012-09-01 07:53 . 2012-09-01 07:53 -------- d-----w- c:\program files (x86)\VS Revo Group
2012-09-01 07:40 . 2012-09-01 07:40 -------- d-----w- c:\program files (x86)\ESET
2012-08-15 15:51 . 2012-02-11 06:43 751104 ----a-w- c:\windows\system32\win32spl.dll
2012-08-15 15:51 . 2012-02-11 06:36 559104 ----a-w- c:\windows\system32\spoolsv.exe
2012-08-15 15:51 . 2012-02-11 06:36 67072 ----a-w- c:\windows\splwow64.exe
2012-08-15 15:51 . 2012-02-11 05:43 492032 ----a-w- c:\windows\SysWow64\win32spl.dll
2012-08-15 15:51 . 2012-05-05 08:36 503808 ----a-w- c:\windows\system32\srcore.dll
2012-08-15 15:51 . 2012-05-05 07:46 43008 ----a-w- c:\windows\SysWow64\srclient.dll
2012-08-15 15:51 . 2012-07-04 22:16 73216 ----a-w- c:\windows\system32\netapi32.dll
2012-08-15 15:51 . 2012-07-04 22:13 59392 ----a-w- c:\windows\system32\browcli.dll
2012-08-15 15:51 . 2012-07-04 22:13 136704 ----a-w- c:\windows\system32\browser.dll
2012-08-15 15:51 . 2012-07-04 21:14 41984 ----a-w- c:\windows\SysWow64\browcli.dll
2012-08-15 15:51 . 2012-07-18 18:15 3148800 ----a-w- c:\windows\system32\win32k.sys
2012-08-15 15:50 . 2012-05-14 05:26 956928 ----a-w- c:\windows\system32\localspl.dll
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-08-21 09:13 . 2011-11-08 03:28 359464 ----a-w- c:\windows\system32\drivers\aswSP.sys
2012-08-21 09:13 . 2011-11-08 03:28 59728 ----a-w- c:\windows\system32\drivers\aswTdi.sys
2012-08-21 09:13 . 2011-11-08 03:28 969200 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2012-08-21 09:13 . 2012-03-17 15:00 54072 ----a-w- c:\windows\system32\drivers\aswRdr2.sys
2012-08-21 09:13 . 2011-11-08 03:28 71600 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2012-08-21 09:13 . 2011-11-08 03:28 25232 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys
2012-08-21 09:12 . 2011-11-08 03:27 41224 ----a-w- c:\windows\avastSS.scr
2012-08-21 09:12 . 2011-11-08 03:27 227648 ----a-w- c:\windows\SysWow64\aswBoot.exe
2012-08-21 09:12 . 2011-11-08 03:28 285328 ----a-w- c:\windows\system32\aswBoot.exe
2012-08-16 03:35 . 2011-10-21 20:14 62134624 ----a-w- c:\windows\system32\MRT.exe
2012-07-03 19:46 . 2012-07-02 03:27 24904 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-07-03 16:21 . 2012-07-30 15:02 19600 ----a-w- c:\windows\system32\drivers\aswKbd.sys
2012-06-09 05:43 . 2012-07-11 15:23 14172672 ----a-w- c:\windows\system32\shell32.dll
.
.
((((((((((((((((((((((((((((( SnapShot@2012-09-02_04.23.02 )))))))))))))))))))))))))))))))))))))))))
.
- 2009-07-14 04:54 . 2012-09-02 04:19 32768 c:\windows\SysWOW64\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\index.dat
+ 2009-07-14 04:54 . 2012-09-07 01:15 32768 c:\windows\SysWOW64\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\index.dat
- 2009-07-14 04:54 . 2012-09-02 04:19 32768 c:\windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat
+ 2009-07-14 04:54 . 2012-09-07 01:15 32768 c:\windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat
+ 2009-07-14 04:54 . 2012-09-07 01:15 16384 c:\windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\History\History.IE5\index.dat
- 2009-07-14 04:54 . 2012-09-02 04:19 16384 c:\windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\History\History.IE5\index.dat
+ 2012-09-02 05:34 . 2012-09-02 05:34 87925 c:\windows\SysWOW64\Adobe\Shockwave 11\uninstaller.exe
+ 2012-08-08 16:15 . 2012-08-08 16:15 86016 c:\windows\SysWOW64\Adobe\Shockwave 11\SwMenu.dll
+ 2012-08-08 15:58 . 2012-08-08 15:58 73408 c:\windows\SysWOW64\Adobe\Shockwave 11\gtapi.dll
+ 2012-08-08 16:15 . 2012-08-08 16:15 12800 c:\windows\SysWOW64\Adobe\Shockwave 11\DynaPlayer.dll
+ 2009-07-14 04:46 . 2012-09-02 05:51 89696 c:\windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\Cache\cache.dat
+ 2012-09-07 01:12 . 2012-09-07 01:12 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat
- 2012-09-02 04:17 . 2012-09-02 04:17 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat
- 2012-09-02 04:17 . 2012-09-02 04:17 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat
+ 2012-09-07 01:12 . 2012-09-07 01:12 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat
- 2012-09-01 10:38 . 2012-09-01 10:38 690888 c:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_4_402_265_ActiveX.exe
+ 2012-09-01 10:38 . 2012-09-02 05:05 690888 c:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_4_402_265_ActiveX.exe
+ 2012-09-01 10:38 . 2012-09-02 05:05 250568 c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
- 2012-09-01 10:38 . 2012-09-01 10:38 250568 c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
+ 2012-08-08 16:15 . 2012-08-08 16:15 114176 c:\windows\SysWOW64\Adobe\Shockwave 11\SwInit.exe
+ 2012-08-08 16:16 . 2012-08-08 16:16 434176 c:\windows\SysWOW64\Adobe\Shockwave 11\Proj.dll
+ 2012-08-08 16:15 . 2012-08-08 16:15 366592 c:\windows\SysWOW64\Adobe\Shockwave 11\Plugin.dll
+ 2012-08-08 16:02 . 2012-08-08 16:02 990208 c:\windows\SysWOW64\Adobe\Shockwave 11\iml32.dll
+ 2012-08-08 16:14 . 2012-08-08 16:14 544256 c:\windows\SysWOW64\Adobe\Shockwave 11\Control.dll
+ 2012-08-08 16:22 . 2012-08-08 16:22 143840 c:\windows\SysWOW64\Adobe\Director\SWDNLD.EXE
+ 2009-07-14 05:01 . 2012-09-07 01:11 430628 c:\windows\ServiceProfiles\LocalService\AppData\Local\FontCache-System.dat
- 2009-07-14 05:01 . 2012-09-02 04:16 430628 c:\windows\ServiceProfiles\LocalService\AppData\Local\FontCache-System.dat
+ 2012-08-08 16:21 . 2012-08-08 16:21 1040864 c:\windows\SysWOW64\Adobe\Shockwave 11\SwHelper_1166636.exe
+ 2012-08-08 15:58 . 2012-08-08 15:58 2376368 c:\windows\SysWOW64\Adobe\Shockwave 11\gt.exe
+ 2012-08-08 15:58 . 2012-08-08 15:58 1295872 c:\windows\SysWOW64\Adobe\Shockwave 11\gi.dll
+ 2012-08-08 16:04 . 2012-08-08 16:04 1742848 c:\windows\SysWOW64\Adobe\Shockwave 11\dirapi.dll
+ 2011-10-26 01:12 . 2012-09-02 20:35 4880412 c:\windows\ServiceProfiles\LocalService\AppData\Local\FontCache-S-1-5-21-1402116719-3357156138-3384157397-1001-12288.dat
- 2011-05-21 13:01 . 2012-02-10 04:43 15009600 c:\windows\SysWOW64\nvd3dum.dll
+ 2012-02-10 04:43 . 2012-02-10 04:43 15009600 c:\windows\SysWOW64\nvd3dum.dll
+ 2011-10-26 01:49 . 2012-09-07 01:11 30456700 c:\windows\ServiceProfiles\LocalService\AppData\Local\FontCache-S-1-5-21-1402116719-3357156138-3384157397-1001-8192.dat
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-07-27 919008]
"avast"="c:\program files\AVAST Software\Avast\avastUI.exe" [2012-08-21 4282728]
"Nikon Message Center 2"="c:\program files (x86)\Nikon\Nikon Message Center 2\NkMC2.exe" [2010-05-26 619008]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R3 arusb_lhx;TP-LINK TL-WN821N 11N Wireless device driver;c:\windows\system32\DRIVERS\arusb_lhx.sys [2008-07-24 539136]
R3 dc3d;MS Hardware Device Detection Driver;c:\windows\system32\DRIVERS\dc3d.sys [2011-05-18 47616]
R3 Point64;Microsoft IntelliPoint Filter Driver;c:\windows\system32\DRIVERS\point64.sys [2011-08-01 45416]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2010-11-20 20992]
R3 Synth3dVsc;Synth3dVsc;c:\windows\system32\drivers\synth3dvsc.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 59392]
R3 tsusbhub;tsusbhub;c:\windows\system32\drivers\tsusbhub.sys [x]
R3 VGPU;VGPU;c:\windows\system32\drivers\rdvgkmd.sys [x]
R3 WatAdminSvc;Windows Á¤Ç° ÀÎÁõ ±â¼ú ¼­ºñ½º;c:\windows\system32\Wat\WatAdminSvc.exe [2011-10-21 1255736]
R4 gupdate;Google ¾÷µ¥ÀÌÆ® ¼­ºñ½º (gupdate);c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-07-03 136176]
R4 gupdatem;Google ¾÷µ¥ÀÌÆ® ¼­ºñ½º (gupdatem);c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-07-03 136176]
R4 NAUpdate;Nero Update;c:\program files (x86)\Nero\Update\NASvc.exe [2011-03-04 584488]
R4 NetAccelerator;NetAccelerator_Service;c:\program files (x86)\beefile.com\Beefile(fast)\NetAccelerator.exe [2011-12-16 155136]
S1 aswKbd;aswKbd; [x]
S1 aswSnx;aswSnx; [x]
S1 aswSP;aswSP; [x]
S2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-07-27 63960]
S2 aswFsBlk;aswFsBlk; [x]
S2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2012-08-21 71600]
S2 TeamViewer7;TeamViewer 7;c:\program files (x86)\TeamViewer\Version7\TeamViewer_Service.exe [2012-08-24 2735528]
.
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost]
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
.
Contents of the 'Scheduled Tasks' folder
.
2012-09-07 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-07-03 15:03]
.
2012-09-07 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-07-03 15:03]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00avast]
@="{472083B0-C522-11CF-8763-00608CC02F24}"
[HKEY_CLASSES_ROOT\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}]
2012-08-21 09:11 133400 ----a-w- c:\program files\AVAST Software\Avast\ashShA64.dll
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://kr.yahoo.com/
mLocal Page = c:\windows\SysWOW64\blank.htm
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\OFFICE11\EXCEL.EXE/3000
Trusted Zone: samsungsetup.com\www
TCP: DhcpNameServer = 192.168.1.254
DPF: {9A7D9941-6DB0-4AD7-8454-509D2793C5E8} - hxxp://www.beefile.com/mmsv/BeefileWebControl.CAB
DPF: {A74BBDD4-B4A7-49D4-A088-E01805407B1E} - hxxp://www.jungum.com/ocx/update/JungUmUpdate.cab
DPF: {B9B38E70-EEF6-4E3A-AE84-DDE59A053B7C} - hxxp://mail.daum.net/hanmail-ax/DaumActiveX/2_0_1_3/DaumActiveX.cab?ver=2,0,1,3
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
------------------------ Other Running Processes ------------------------
.
c:\program files\AVAST Software\Avast\AvastSvc.exe
.
**************************************************************************
.
Completion time: 2012-09-06 19:26:19 - machine was rebooted
ComboFix-quarantined-files.txt 2012-09-07 01:26
ComboFix2.txt 2012-09-02 21:09
ComboFix3.txt 2012-09-02 04:35
.
Pre-Run: 431,752,077,312 ¹ÙÀÌÆ® ³²À½
Post-Run: 433,541,169,152 ¹ÙÀÌÆ® ³²À½
.
- - End Of File - - FC649839B16FCAD1E89F9D9A70AECD0E


AdwCleaner

# AdwCleaner v2.000 - Logfile created 09/06/2012 at 22:58:29
# Updated 30/08/2012 by Xplode
# Operating system : Windows 7 Ultimate Service Pack 1 (64 bits)
# User : Agape Church - AGAPECHURCH
# Boot Mode : Normal
# Running from : C:\Users\Agape Church\Desktop\adwcleaner.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****

Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40B7-AC73-056A5EBA4A7E}
Key Found : HKU\S-1-5-21-1402116719-3357156138-3384157397-1001\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40B7-AC73-056A5EBA4A7E}

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16421

[OK] Registry is clean.

-\\ Google Chrome v [Unable to get version]

File : C:\Users\Agape Church\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [950 octets] - [06/09/2012 22:58:29]

########## EOF - C:\AdwCleaner[R1].txt - [1009 octets] ##########

Edited by lsuk, 07 September 2012 - 12:02 AM.


#4 nasdaq

nasdaq

  • Malware Response Team
  • 40,233 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:09:52 AM

Posted 07 September 2012 - 07:43 AM

I could not use any programs (it gave me an error). Not sure if that is something you need to know.

Restart the computer normally. Is the problem fixed?

Oh and as for the security check, I ran it for a long time, but it didn't appear that it was running.

It should not take more than a few minutes.

Try running it in Safe Mode.
How to boot to Safe Mode, Vista - Windows 7
http://www.computerhope.com/issues/chsafe.htm#03
===

Remove the AdWare, PUP (Potentially Unwanted Program) found.

  • Please close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with OK.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

Please post the logs and let me know what problem persists.

#5 nasdaq

nasdaq

  • Malware Response Team
  • 40,233 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:09:52 AM

Posted 13 September 2012 - 07:17 AM

If all is well:

Time for some housekeeping

The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bold text into the Run box and click OK:

ComboFix /Uninstall
===

To remove AdwCleaner.

Please double click on adwcleaner.exe to run the tool.
Click on Uninstall.
Confirm with Yes.

Delete the other tools we used.

Surf Safely, and Think Prevention!
===




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