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Keep losing internet connectivity


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5 replies to this topic

#1 Vampgaze

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Posted 02 September 2012 - 04:11 PM

Hello all, been having a very frustrating few months with Rogers ISP and trying to find a solution to my internet connectivity issues. Let me describe what has been happening.

My internet at completely random of times drops and can take anywhere from 2 minutes to reconnect or 20. This may happen once a day, this may happen 10+ times a day. Totally different all the time. Basically what happens is it I get the yellow triangle on my taskbar where the connection should be saying limited connectivity, sometimes I get a complete red X going through it saying there is no connection. It always reconnects at some point though.

I have replaced the modem as of yesterday and still having the issue, have called guys in to dig up the wires and replace them. Have had multiple tech guy's from Rgers come and look into it but they don't really have a clue what they're doing. Everything has been checked. I am so frustrated with this. I checked the lights when it wasn't working, the "DB" light was off on the modem and all the lights we're kinda going off and on. When it was working all light's we're on. Here is a copy of the ipconfig I just ran while it was down.

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Matt>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Matt-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 14-DA-E9-C3-51-00
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::25af:2d0e:5394:d394%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.16(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : September-02-12 2:11:10 PM
Lease Expires . . . . . . . . . . : September-02-12 2:11:44 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 336911081
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-E8-A1-FA-74-2F-68-9C-7E-EE

DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{9288A97D-919E-4AB8-97B3-65A5AD53ECD7}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Matt>


Do appreciate any insight on the matter, all devices are experiencing this issue. Thanks.

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#2 jhayz

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Posted 03 September 2012 - 12:22 AM

Welcome to BC Vampgaze and based on your post, the problem seems to be on their end. Again.

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#3 Vampgaze

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Posted 03 September 2012 - 09:41 AM

Welcome to BC Vampgaze and based on your post, the problem seems to be on their end. Again.


Any advice on how I can handle this? I've called them so many times.

#4 jhayz

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Posted 04 September 2012 - 01:24 AM

If this people who came over and acknowledge that there is still a problem after replacing the wires and modem, then a report should have been made and issued to their company for further checking.

Tekken
 


#5 evti

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Posted 05 September 2012 - 06:26 PM

Have you tried replacing the cords between your computer and where the modem plugs into the wall? I have heard of connectivity issues due to faulty ethernet cords. The more steps you take to figure out the source of the problem (even if they seem elementary), the more evidence you have that it's the fault of the ISP. Other things you can do is check and make sure the firmware of your modem, router, and network card are all up to date. Also, have they checked the wiring within the house itself, and done line quality testing?

#6 noknojon

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Posted 05 September 2012 - 11:43 PM

We can have a quick look with the logs from below >>>

Please download MiniToolBox, Save it to your desktop and run it.
Checkmark the following boxes:

•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.






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