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windows XP can no longer get IP address


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#1 lwilliams1922

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Posted 01 September 2012 - 10:06 PM

I have a Dell Volstro. It has norton internet security running.

It sat unused for about 2 weeks. When I went to use it I found that it cannot get an IP address any more, just 0.0.0.0.
It also looks like Norton was stopped/disabled. The Norton system status says at risk and your virus and spyware definitions are not up to date.

I try to click on Fix now but it attempt to go to the internet.

I called Norton and they wanted $99 to fix the problem.

Can anyone help?

I just downloaded the FSS program and attached the log below

thanks for any help





Farbar Service Scanner Version: 06-08-2012
Ran by Lara Wines (administrator) on 01-09-2012 at 22:59:24
Running from "E:\"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo IP returned error: Yahoo IP is unreachable
Attempt to access Yahoo.com returned error: Other errors


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
fssfltr(8) Gpc(6) IPSec(4) NetBT(5) PSched(7) SYMTDI(9) Tcpip(3)
0x09000000040000000100000002000000030000000900000005000000060000000700000008000000
IpSec Tag value is correct.

**** End of log ****

Edited by hamluis, 02 September 2012 - 12:19 PM.
Moved from XP to Am I Infected - Hamluis.


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#2 narenxp

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Posted 01 September 2012 - 10:10 PM

FIRST STEP:

Uninstall norton,restart the PC.Does that help?

#3 lwilliams1922

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Posted 01 September 2012 - 10:30 PM

I uninstalled Norton and restarted
same problem - no IP address

#4 narenxp

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Posted 01 September 2012 - 10:33 PM

Download

Winsock fix

Launch it ,Click on FIX

Restart your PC after it gets completed

Check your browser.If that doesnt work try this


PLEASE create a restore point before trying this

Please copy the entire contents of the codebox below into Notepad:


REGEDIT4

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2]





Open a notepad ,copy the script,save it as

Filename:winsock.reg
save as type:All files


Launch it and click YES to add it to registry

After that, Reboot your computer.

After the restart,

Go to Network Connections
Right click on your normal connection icon, and choose Properties
Click the Install button
Choose Protocol then click Add
Click Have disk
In the drop down box, type in: C:\WINDOWS\INF and click OK
In the next dialog, click Internet Protocol (TCP/IP) then click OK
Click Close to leave the properties box

After that, restart your computer and see if you can browse now.

Post the NEW FSS log

Good luck

#5 lwilliams1922

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Posted 01 September 2012 - 10:55 PM

I saved the Winsock fix program to a flash drive. When I put it in the problem computer is says
internet connection error.
We are unable to connect to the download server

#6 narenxp

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Posted 01 September 2012 - 10:59 PM

Ignore winsock fix.move to next one.

#7 lwilliams1922

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Posted 01 September 2012 - 11:32 PM

Farbar Service Scanner Version: 06-08-2012
Ran by Lara Wines (administrator) on 02-09-2012 at 00:33:24
Running from "E:\"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo IP returned error: Yahoo IP is unreachable
Attempt to access Yahoo.com returned error: Other errors


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
fssfltr(8) Gpc(6) IPSec(4) NetBT(5) PSched(7) Tcpip(3)
0x080000000400000001000000020000000300000005000000060000000700000008000000
IpSec Tag value is correct.

**** End of log ****

#8 narenxp

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Posted 01 September 2012 - 11:34 PM

Do you have a previous restore point when it worked?

Download

mini toolbox

Checkmark following boxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size

Click Go and post the result.

#9 lwilliams1922

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Posted 01 September 2012 - 11:39 PM

MiniToolBox by Farbar Version: 23-07-2012
Ran by Lara Wines (administrator) on 02-09-2012 at 00:40:10
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: http=127.0.0.1:5577

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.http", "127.0.0.1"
"network.proxy.http_port", 5577
"network.proxy.no_proxies_on", "localhost,127.0.0.1"
"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Dell Wireless 1397 WLAN Mini-Card = Wireless Network Connection (Connected)
1394 Net Adapter = 1394 Connection (Connected)
Realtek RTL8168D(P)/8111D(P) PCI-E Gigabit Ethernet NIC = Local Area Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : TLNaturals

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek RTL8168D(P)/8111D(P) PCI-E Gigabit Ethernet NIC

Physical Address. . . . . . . . . : 00-24-E8-A1-FD-43



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card

Physical Address. . . . . . . . . : 00-22-5F-AF-38-C8

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 0.0.0.0

Subnet Mask . . . . . . . . . . . : 0.0.0.0

Default Gateway . . . . . . . . . :

DHCP Server . . . . . . . . . . . : 255.255.255.255

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Reply from 127.0.0.1: bytes=32 time<1ms TTL=64



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 24 e8 a1 fd 43 ...... Realtek RTL8168D(P)/8111D(P) PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport
0x10004 ...00 22 5f af 38 c8 ...... Dell Wireless 1397 WLAN Mini-Card - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 2 1
255.255.255.255 255.255.255.255 255.255.255.255 10004 1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Windows\System32\nwprovau.dll [142336] (Microsoft Corporation)
Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/09/2012 08:37:46 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (07/09/2012 08:37:46 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/09/2012 08:37:46 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: A connection with the server could not be established

Error: (07/09/2012 08:37:45 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/09/2012 08:37:45 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/08/2012 00:47:16 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (07/08/2012 00:47:16 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/08/2012 00:47:16 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: A connection with the server could not be established

Error: (07/08/2012 00:47:15 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/08/2012 00:47:15 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


System errors:
=============

Microsoft Office Sessions:
=========================
Error: (07/09/2012 08:37:46 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (07/09/2012 08:37:46 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/09/2012 08:37:46 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtA connection with the server could not be established

Error: (07/09/2012 08:37:45 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/09/2012 08:37:45 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/08/2012 00:47:16 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (07/08/2012 00:47:16 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/08/2012 00:47:16 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtA connection with the server could not be established

Error: (07/08/2012 00:47:15 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/08/2012 00:47:15 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 1.0.0)
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Adobe Flash Player 11 ActiveX (Version: 11.3.300.265)
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Adobe Reader 9.1.3 (Version: 9.1.3)
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Audible Download Manager (Version: 6.6.0.15)
AuthenTec Fingerprint Sensor Minimum Install (Version: 7.9.0.0)
AVG Security Toolbar (Version: 11.0.0.9)
Avira AntiVir Personal - Free Antivirus
Bing Bar (Version: 7.0.850.0)
biolsp patch (Version: 01.00.02.0005)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 90.0.146.000)
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Clifford Phonics
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Corel PaintShop Photo Pro X3 (Version: 1.00.0000)
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Crystal Reports Basic Runtime for Visual Studio 2008 (Version: 10.5.0.0)
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
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========================= Memory info: ===================================

Percentage of memory in use: 40%
Total physical RAM: 2008.79 MB
Available physical RAM: 1187.83 MB
Total Pagefile: 3901.11 MB
Available Pagefile: 3016.68 MB
Total Virtual: 2047.88 MB
Available Virtual: 1969.08 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:232.85 GB) (Free:102.91 GB) NTFS
3 Drive e: () (Removable) (Total:1.91 GB) (Free:0.8 GB) FAT

========================= Users: ========================================

User accounts for \\TLNATURALS

Administrator Guest HelpAssistant
Lara Wines SUPPORT_388945a0 Tiffany
Todd


**** End of log ****

#10 narenxp

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Posted 01 September 2012 - 11:42 PM

Do you have a previous restore point when it worked?

#11 lwilliams1922

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Posted 02 September 2012 - 12:06 AM

I restored to June 4.
Error message appered
GfxUI has encountered a problem and needs to close
same issue

#12 narenxp

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Posted 02 September 2012 - 12:17 AM

Download

Internet repair

Launch it and checkmark following options

Reset Internet Protocol (TCP/IP)
Repair Winsock (Reset Catalog)
Renew Internet Connections
Flush DNS Resolver Cache

Click on GO

Restart the PC after it finishes,see if that works.

If that doesnt work

Press Windows+R key and type

cmd right click-Run as administrator

Run the following commands


netsh i i r r
netsh winsock reset
ipconfig /registerdns
ipconfig /flushdns
ipconfig /release
ipconfig /renew


Press Windows+R key and type

devmgmt.msc and click ok

Expand network adapters

Right click on your network driver-Uninstall

Restart your PC and check your browser

#13 InadequateInfirmity

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Posted 02 September 2012 - 12:27 AM

edit

Edited by InadequateInfirmity, 02 September 2012 - 03:58 AM.


#14 lwilliams1922

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Posted 02 September 2012 - 12:28 AM

ran internet repair:
this time two errors

GfxUI has encountered a problem and needs to close


Tdm Service has encountered a problem and needs to close


will try the commands now

#15 lwilliams1922

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Posted 02 September 2012 - 12:44 AM

same errors

GfxUI has encountered a problem and needs to close


Tdm Service has encountered a problem and needs to close


still no IP address




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