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Norton corrupted, Internet browsers disabled


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#1 Rickynb

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Posted 01 September 2012 - 07:22 PM

Not sure what I did, but suddenly my Norton protection is "corrupted or missing" and my Internet Explorer flashes open and closes. Sometimes Firefox opens but not tonight. Downloaded a photoshop app and removed it, trouble ensued. Figure I picked up a nasty virus or something important was damaged. I am not very smart with these but not entirely illiterate. Think I really screwed up this time...
Running Windows XP on Gateway GT5228

*Moderator Edit: Moved topic from XP to AII to explore the possibility of infection since you think you could have picked up a virus. ~ Queen-Evie*

Edited by Queen-Evie, 01 September 2012 - 08:32 PM.


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#2 InadequateInfirmity

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Posted 01 September 2012 - 07:37 PM

Uninstall Norton and reboot.You can re install later.You may need to transfer the removal tool to the machine in question.. Let me know how it goes.
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

#3 Rickynb

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Posted 01 September 2012 - 07:58 PM

Will give that a shot; my Norton CD in 6 years old, will Symantec give me what need to reload?

#4 InadequateInfirmity

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Posted 01 September 2012 - 08:28 PM

Here is a page with all the antivirus trials you can shake a stick at.
http://www.microsoft.com/windows/antivirus-partners/windows-xp.aspx

Also if after you uninstall Norton you can not access the web please do the following.

Run the internet repair tool with all boxes checked if no go then see below.
http://www.softpedia.com/get/Internet/Other-Internet-Related/Complete-Internet-Repair.shtml


Please download FarbarServiceScanner and run it on the computer with the issue.
http://download.bleepingcomputer.com/farbar/FSS.exe


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Please download MINITOOLBOX and run it.
http://download.bleepingcomputer.com/farbar/MiniToolBox.exe
Checkmark following boxes:


Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.




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