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Possible Virus that Attacks Web Connectivity?


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#1 gnik210

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Posted 01 September 2012 - 12:51 PM

I have a Lenovo V570, Windows 7. It is almost brand new.


I was using my computer last week and it was working fine. I am back from vacation and then could not connect to the the internet. No one had been using it throughout the week in between.


It says it is connected to the network, but not the internet.


I googled a bunch of different troubleshooting ideas, none seemed to work. Then I even youtubed some solutions, and none of them did the trick either.


I took it to the Geek Squad, hoping they'd be able to help me with a quick, free fix, but he tried to hardwire it, and it didn't even have internet hard-wired. So, he thinks it's a virus and wanted me to do the Geek Squad plan for 200 bucks. So, I left.


I was just wondering if anyone had any help on this.


I did do a search for a problem before I posted, but I didn't see anything.

Edited by hamluis, 20 September 2012 - 11:42 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 InadequateInfirmity

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Posted 01 September 2012 - 12:54 PM

Can you download these programs and transfer them to the sick machine with a cd/dvd

Please download FarbarServiceScanner and run it on the computer with the issue.
http://download.bleepingcomputer.com/farbar/FSS.exe


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Please download MINITOOLBOX and run it.
http://download.bleepingcomputer.com/farbar/MiniToolBox.exe

Checkmark following boxes:


Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

#3 gnik210

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Posted 01 September 2012 - 01:04 PM

I will try that.


Thank you!

#4 InadequateInfirmity

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Posted 01 September 2012 - 01:33 PM

When you get the logs transfer them and post here.

#5 ACA service

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Posted 20 September 2012 - 10:55 AM

Just out of curiosity, you don't have McAfee installed do you? They had an update late August that killed the internet on any machine that got that update.




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