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Outlook 2002 - mail account undeletable!


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#1 mugger

mugger

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Posted 01 September 2012 - 06:44 AM

A friend has six basic POP Outlook email account on his XP. He deleted an account via the standard Tools, and Account removal process. The account no longer appears on his Accounts list. But when Outlook is launched the standard pop up window still continually appearing showing the name of the deleted account and the ‘Please type user name and password’ prompt. Am going demented trying to find out where the hidden profile details are so that I can delete them also for him. Any help greatly appreciated.
(He will then hopefully stop hassling me and I can collect the 3 beers he promised me if I sort it).
Richard

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#2 narenxp

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Posted 01 September 2012 - 09:10 PM

Go to Control Panel. Double-click the Mail icon.
On the General tab, uncheck Always use this profile under the When starting Outlook use this profile option.
Click ok

good luck




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