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Laptop touchpad and keyboard not fuctioning


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36 replies to this topic

#1 English Teacher

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Posted 31 August 2012 - 04:38 AM

Hi,
Last night my keyboard and touchpad stopped working on my laptop and now I'm using the usb mouse and the "On screen keyboard".
I have done a system restore but to no avail. I've also taken out the battery (found in another thread) but nothing.
In device manager there is an exclamation mark next these:
1. Under keyboard. keyboard device filter
2. Under mouse and other pointing devices. ELAN PS/2 port smart pad

Double clicking both of them gets these properties for each respectively:
1. Under keyboard. Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
2. Under ELAN PS/2 port smart pad. This device cannot start. (Code 10)

The laptop is an Asus x53sv running win 7 64bit

I made a recovery disc (in fact there 5) when I first got it but using that wipes the hard drive C:.
I know that for XP there is a repair program which you get to by following the procedure for doing a re-install but you have this option which doesn't wipe the hard drive. I've used it.
Does something similar exist for Win 7?

Thanks in advance.

Edited by English Teacher, 31 August 2012 - 06:24 AM.

It is better to remain silent and be thought a fool than to speak and remove all doubt.
Never argue with stupid people, they'll just bring you down to their level and beat you with experience.
If at first you do succeed, try not to look surprised.

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#2 Allan

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Posted 31 August 2012 - 06:56 AM

Does the keyboard work at boot? Can you get to safe mode?

#3 English Teacher

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Posted 31 August 2012 - 07:13 AM

Hi,
Thanks for the reply. Yes I can get into Safe mode but the keyboard and touchpad don't work. This is funny as I can get into safe mode, isn't it!
It is better to remain silent and be thought a fool than to speak and remove all doubt.
Never argue with stupid people, they'll just bring you down to their level and beat you with experience.
If at first you do succeed, try not to look surprised.

#4 Allan

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Posted 31 August 2012 - 07:16 AM

Well, that would seem to indicate that it isn't a hardware problem since the laptop sees the keyboard before you enter Windows.

Do you know what is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

Can you run full system scans with both your anti virus app AND with MalwareBytes?

#5 English Teacher

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Posted 31 August 2012 - 07:32 AM

Hi,
I've already done those scans. Just these from the Device Manager.
In device manager there is an exclamation mark next these:
1. Under keyboard. keyboard device filter
2. Under mouse and other pointing devices. ELAN PS/2 port smart pad

Double clicking both of them gets these properties for each respectively:
1. Under keyboard. Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
2. Under ELAN PS/2 port smart pad. This device cannot start. (Code 10)

Just one thing, earlier that afternoon, I uninstalled "AGEIA PhysX v.6.10.25, then a few hours later this prob.
I could try and install that again.
It is better to remain silent and be thought a fool than to speak and remove all doubt.
Never argue with stupid people, they'll just bring you down to their level and beat you with experience.
If at first you do succeed, try not to look surprised.

#6 narenxp

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Posted 31 August 2012 - 08:36 AM

Run this fixit,restart the PC and see if it helps

http://support.microsoft.com/kb/982116

good luck

#7 Allan

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Posted 31 August 2012 - 08:47 AM

Do you have a restore point you can try (System Restore)?

#8 English Teacher

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Posted 31 August 2012 - 08:57 AM

to narenxp ok I will try that.

to Allan I tried the restore point before that un-install but get this error, despite firewall, mbam and avast turned off: unspecified error 0x80070005

to narenxp tried it and restarted but nothing.

for what it's worth, I've tried another restore point but with same error

Edited by English Teacher, 31 August 2012 - 10:01 AM.

It is better to remain silent and be thought a fool than to speak and remove all doubt.
Never argue with stupid people, they'll just bring you down to their level and beat you with experience.
If at first you do succeed, try not to look surprised.

#9 narenxp

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Posted 31 August 2012 - 10:16 AM

Do not EDIT your posts.Please post a new reply

Restart the PC

Press F8 on bootup

Select REPAIR YOUR COMPUTER

Click on REPAIR

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Select System restore

You should be able to do a system restore

#10 English Teacher

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Posted 31 August 2012 - 12:04 PM

I have done what you suggested Narenxp but the restore still has the same error: unspecified error 0x80070005

What I did discover, however, was that both keyboard and touchpad work while in the repair section menu....Now I want to hit my head against a wall!!! :smash:
It is better to remain silent and be thought a fool than to speak and remove all doubt.
Never argue with stupid people, they'll just bring you down to their level and beat you with experience.
If at first you do succeed, try not to look surprised.

#11 narenxp

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Posted 31 August 2012 - 12:44 PM

Download

System look

Launch it,copy this script

:reg
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} /s

click on LOOK,post the generated log

#12 English Teacher

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Posted 31 August 2012 - 12:57 PM

Here is the log.

SystemLook 30.07.11 by jpshortstuff
Log created at 19:54 on 31/08/2012 by Andrew
Administrator - Elevation successful

========== reg ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"Class"="CDROM"
"ClassDesc"="@%SystemRoot%\System32\StorProp.dll,-17001"
@="DVD/CD-ROM drives"
"IconPath"="%SystemRoot%\System32\imageres.dll,-30"
"Installer32"="storprop.dll,DvdClassInstaller"
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"SilentInstall"="1"
"NoInstallClass"="1"
"LowerFilters"="Pfc"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=00 80 8c a3 c5 94 c6 01 (REG_BINARY)
"DriverDate"="6-21-2006"
"DriverVersion"="6.1.7601.17514"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0001]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=00 80 8c a3 c5 94 c6 01 (REG_BINARY)
"DriverDate"="6-21-2006"
"DriverVersion"="6.1.7601.17514"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0002]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=00 80 8c a3 c5 94 c6 01 (REG_BINARY)
"DriverDate"="6-21-2006"
"DriverVersion"="6.1.7601.17514"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0003]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=00 80 8c a3 c5 94 c6 01 (REG_BINARY)
"DriverDate"="6-21-2006"
"DriverVersion"="6.1.7601.17514"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0004]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=00 80 8c a3 c5 94 c6 01 (REG_BINARY)
"DriverDate"="6-21-2006"
"DriverVersion"="6.1.7601.17514"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0005]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=00 80 8c a3 c5 94 c6 01 (REG_BINARY)
"DriverDate"="6-21-2006"
"DriverVersion"="6.1.7601.17514"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0006]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=00 80 8c a3 c5 94 c6 01 (REG_BINARY)
"DriverDate"="6-21-2006"
"DriverVersion"="6.1.7601.17514"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\Properties]
(Unable to open key)


-= EOF =-
It is better to remain silent and be thought a fool than to speak and remove all doubt.
Never argue with stupid people, they'll just bring you down to their level and beat you with experience.
If at first you do succeed, try not to look surprised.

#13 narenxp

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Posted 31 August 2012 - 01:01 PM

Press Windows+r key and type

regedit and click ok

go to

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Right click on the key-EXPORT it to desktop

Now delete this value on right pane "LowerFilters"="Pfc"

Restart the PC and see if keyboard works now

#14 English Teacher

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Posted 31 August 2012 - 01:25 PM

I have done that now but no change.
It is better to remain silent and be thought a fool than to speak and remove all doubt.
Never argue with stupid people, they'll just bring you down to their level and beat you with experience.
If at first you do succeed, try not to look surprised.

#15 narenxp

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Posted 31 August 2012 - 01:50 PM

Post the new systemlook log




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