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Strange error message I don't understand


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13 replies to this topic

#1 farmgirl806

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Posted 30 August 2012 - 09:41 PM

Hello. I have a strange error message pops up in a box right after each boot. It says "The setup files are corrupted. Please obtain a new copy of the program" That is all it says. It does not give any clue to what program it is referring. I have looked in event viewer and found nothing. I have run a virus scan and I believe all is ok. I have run malwarebytes and all is ok. If I just click the red X on the error box it goes away of course and the laptop runs fine. The error doesn't show up again until I reboot. I have also ran system file check through the command prompt and that shows nothing amiss. Can anyone tell me how to find the offending program? I would like to get rid of the error. Hope someone can help me. Thanks

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#2 narenxp

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Posted 30 August 2012 - 09:42 PM

Download

Process explorer

Extract it your desktop,restart the PC and launch it when you receive the installer pop up,see which program is causing it.

Download

mini toolbox

List last 10 Event Viewer log
List Installed Programs

Click Go and post the result.

#3 farmgirl806

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Posted 30 August 2012 - 10:04 PM

wow thank you for the quick reply. I didn't expect it so soon. I will have to post this info you want in the morning. The computer with the trouble is out in my office in the shop. I will post tomorrow morning and maybe you will direct me to the right solution. Thanks.

#4 narenxp

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Posted 30 August 2012 - 10:06 PM

:thumbup2:

#5 farmgirl806

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Posted 31 August 2012 - 09:52 AM

Good morning. I was able to get the programs you had asked for and will post the info at the end of this message. I noticed in the info that microsoft security essentials had trouble getting the updates. It is updated now. Another problem that I see now is when I open IE it has isearch.avg as the home page. I have changed it to google but the isearch keeps coming back. I don't have avg as antivirus anymore but can't seem to get rid of the isearch.avg. I really don't know what to look for on the process explorer so I am posting it. Hope you can tell me the trouble. Thanks so much for helping me. here is the info you asked for

MiniToolBox by Farbar Version: 23-07-2012
Ran by Administrator (administrator) on 31-08-2012 at 09:34:24
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/31/2012 08:25:09 AM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientmsseces.exe4.0.1526.00x8024001bupdatecmainwindow__onsignatureupdatestatus0security essentialsNILNILNIL

Error: (08/31/2012 08:18:37 AM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 0x80070003, P2 moac, P3 cachereset, P4 4.0.1526.0, P5 unspecified, P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (08/15/2012 02:00:35 PM) (Source: Application Hang) (User: )
Description: Hanging application Estimate.exe, version 7.0.436.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/15/2012 02:00:32 PM) (Source: Application Hang) (User: )
Description: Hanging application Estimate.exe, version 7.0.436.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/15/2012 01:56:12 PM) (Source: Application Error) (User: )
Description: Faulting application estimate.exe, version 7.0.436.0, faulting module msvcr90.dll, version 9.0.30729.4148, fault address 0x0005bea4.
Processing media-specific event for [estimate.exe!ws!]

Error: (08/15/2012 01:56:11 PM) (Source: Application Error) (User: )
Description: Faulting application estimate.exe, version 7.0.436.0, faulting module msvcr90.dll, version 9.0.30729.4148, fault address 0x0005bea4.
Processing media-specific event for [estimate.exe!ws!]

Error: (08/13/2012 11:48:10 AM) (Source: Application Error) (User: )
Description: Faulting application estimate.exe, version 7.0.436.0, faulting module msvcr90.dll, version 9.0.30729.4148, fault address 0x0005bea4.
Processing media-specific event for [estimate.exe!ws!]

Error: (08/02/2012 10:57:49 AM) (Source: Application Error) (User: )
Description: Faulting application estimate.exe, version 7.0.436.0, faulting module msvcr90.dll, version 9.0.30729.4148, fault address 0x0005bea4.
Processing media-specific event for [estimate.exe!ws!]

Error: (08/02/2012 10:57:03 AM) (Source: Application Error) (User: )
Description: Faulting application estimate.exe, version 7.0.436.0, faulting module msvcr90.dll, version 9.0.30729.4148, fault address 0x0005bea4.
Processing media-specific event for [estimate.exe!ws!]

Error: (07/23/2012 02:42:42 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (08/31/2012 09:19:49 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
eabfiltr

Error: (08/31/2012 08:27:43 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
eabfiltr

Error: (08/31/2012 08:24:57 AM) (Source: Microsoft Antimalware) (User: )
Description: %YOUR-A9279112E360 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 0.0.0.0

Update Source: %YOUR-A9279112E351

Update Stage: 4.0.1526.00

Source Path: 4.0.1526.01

Signature Type: %YOUR-A9279112E3602

Update Type: %YOUR-A9279112E3604

User: YOUR-A9279112E3\Administrator

Current Engine Version: %YOUR-A9279112E3605

Previous Engine Version: %YOUR-A9279112E3606

Error code: %YOUR-A9279112E3607

Error description: %YOUR-A9279112E3608

Error: (08/31/2012 08:24:57 AM) (Source: Microsoft Antimalware) (User: )
Description: %YOUR-A9279112E360 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 0.0.0.0

Update Source: %YOUR-A9279112E351

Update Stage: 4.0.1526.00

Source Path: 4.0.1526.01

Signature Type: %YOUR-A9279112E3602

Update Type: %YOUR-A9279112E3604

User: YOUR-A9279112E3\Administrator

Current Engine Version: %YOUR-A9279112E3605

Previous Engine Version: %YOUR-A9279112E3606

Error code: %YOUR-A9279112E3607

Error description: %YOUR-A9279112E3608

Error: (08/31/2012 08:24:57 AM) (Source: Microsoft Antimalware) (User: )
Description: %YOUR-A9279112E360 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 0.0.0.0

Update Source: %YOUR-A9279112E351

Update Stage: 4.0.1526.00

Source Path: 4.0.1526.01

Signature Type: %YOUR-A9279112E3602

Update Type: %YOUR-A9279112E3604

User: YOUR-A9279112E3\Administrator

Current Engine Version: %YOUR-A9279112E3605

Previous Engine Version: %YOUR-A9279112E3606

Error code: %YOUR-A9279112E3607

Error description: %YOUR-A9279112E3608

Error: (08/31/2012 08:24:57 AM) (Source: Microsoft Antimalware) (User: )
Description: %YOUR-A9279112E360 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 0.0.0.0

Update Source: %YOUR-A9279112E351

Update Stage: 4.0.1526.00

Source Path: 4.0.1526.01

Signature Type: %YOUR-A9279112E3602

Update Type: %YOUR-A9279112E3604

User: YOUR-A9279112E3\Administrator

Current Engine Version: %YOUR-A9279112E3605

Previous Engine Version: %YOUR-A9279112E3606

Error code: %YOUR-A9279112E3607

Error description: %YOUR-A9279112E3608

Error: (08/31/2012 08:24:57 AM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.6 for the Network Card with network address 0014A5118A80 has been
denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

Error: (08/31/2012 08:20:38 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 0.0.0.0

Update Source: %NT AUTHORITY59

Update Stage: 4.0.1526.00

Source Path: 4.0.1526.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (08/31/2012 08:20:38 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 0.0.0.0

Update Source: %NT AUTHORITY59

Update Stage: 4.0.1526.00

Source Path: 4.0.1526.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (08/30/2012 07:12:27 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AliIde
eabfiltr
IntelIde
ViaIde


Microsoft Office Sessions:
=========================
Error: (08/31/2012 08:25:09 AM) (Source: Microsoft Security Client)(User: )
Description: mssecurityclientmsseces.exe4.0.1526.00x8024001bupdatecmainwindow__onsignatureupdatestatus0security essentialsNILNILNIL

Error: (08/31/2012 08:18:37 AM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry0x80070003moaccachereset4.0.1526.0unspecifiedunspecifiedunspecifiedNILNILNIL

Error: (08/15/2012 02:00:35 PM) (Source: Application Hang)(User: )
Description: Estimate.exe7.0.436.0hungapp0.0.0.000000000

Error: (08/15/2012 02:00:32 PM) (Source: Application Hang)(User: )
Description: Estimate.exe7.0.436.0hungapp0.0.0.000000000

Error: (08/15/2012 01:56:12 PM) (Source: Application Error)(User: )
Description: estimate.exe7.0.436.0msvcr90.dll9.0.30729.41480005bea4

Error: (08/15/2012 01:56:11 PM) (Source: Application Error)(User: )
Description: estimate.exe7.0.436.0msvcr90.dll9.0.30729.41480005bea4

Error: (08/13/2012 11:48:10 AM) (Source: Application Error)(User: )
Description: estimate.exe7.0.436.0msvcr90.dll9.0.30729.41480005bea4

Error: (08/02/2012 10:57:49 AM) (Source: Application Error)(User: )
Description: estimate.exe7.0.436.0msvcr90.dll9.0.30729.41480005bea4

Error: (08/02/2012 10:57:03 AM) (Source: Application Error)(User: )
Description: estimate.exe7.0.436.0msvcr90.dll9.0.30729.41480005bea4

Error: (07/23/2012 02:42:42 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000


=========================== Installed Programs ============================

Adobe AIR (Version: 2.7.0.19480)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Reader X (10.1.0) (Version: 10.1.0)
Adobe Shockwave Player 11.6 (Version: 11.6.0.626)
Adobe SVG Viewer 3.0 (Version: 3.0)
Athlon 64 Processor Driver (Version: 1.1.0.18)
ATI - Software Uninstall Utility (Version: 6.14.10.1012)
ATI Control Panel (Version: 6.14.10.5145)
ATI Display Driver (Version: 8.122.1-050411a-022561C)
Auction Client
BackUpDutyLite (Version: 1.0.0.6)
Broadcom 802.11 Wireless LAN Adapter
CCleaner (Version: 3.07)
CleanUp!
Conexant AC-Link Audio
Data Fax SoftModem with SmartCP
Emsisoft Anti-Malware 5.1 (Version: 5.1)
Google Chrome (Version: 21.0.1180.89)
Google Update Helper (Version: 1.3.21.115)
HighMAT Extension to Microsoft Windows XP CD Writing Wizard (Version: 1.1.1905.1)
HP Help and Support (Version: 3.200.16.1)
HP Software Update (Version: 3.0.5.001)
HP User Guides 0001 (Version: 1.00.0003)
HP Wireless Assistant 1.01 A2 (Version: 1.01 A2)
HpSdpAppCoreApp (Version: 3.00.0000)
Info Center 1.0.0.5 (Version: 1.0.0.5)
InterVideo WinDVD (Version: 5.0-B11.637)
J2SE Runtime Environment 5.0 Update 2 (Version: 1.5.0.20)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 33 (Version: 6.0.330)
LS_HSI (Version: 1.0.21.1)
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2005 (Version: 14)
Microsoft National Language Support Downlevel APIs
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Security Essentials (Version: 4.0.1526.0)
Microsoft SQL Server Compact 3.5 SP1 English (Version: 3.5.5692.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Works (Version: 08.04.0623)
Mitchell Estimating 7.0.436 (Version: 7.0.436)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Raster-XChange (Version: 1.10.0056.0000)
Sonic Audio Module (Version: 2.0.0)
Sonic Copy Module (Version: 2.0.0)
Sonic Data Module (Version: 2.0.0)
Sonic Express Labeler (Version: 2.0.0)
Sonic MyDVD Plus (Version: 6.1.0)
Sonic Update Manager (Version: 3.0.0)
Spybot - Search & Destroy (Version: 1.6.2)
swMSM (Version: 12.0.0.1)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB971930) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows Internet Explorer 8 (KB982632) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage v1.3.0254.0 (Version: 1.3.0254.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)

**** End of log ****


Process PID CPU Private Bytes Working Set Description Company Name
System Idle Process 0 96.92 0 K 28 K
System 4 0 K 236 K
Interrupts n/a < 0.01 0 K 0 K Hardware Interrupts and DPCs
smss.exe 632 172 K 440 K Windows NT Session Manager Microsoft Corporation
csrss.exe 700 1,736 K 3,932 K Client Server Runtime Process Microsoft Corporation
winlogon.exe 740 7,076 K 4,376 K Windows NT Logon Application Microsoft Corporation
services.exe 784 1,812 K 3,572 K Services and Controller app Microsoft Corporation
ati2evxx.exe 948 736 K 2,764 K ATI External Event Utility EXE Module ATI Technologies Inc.
svchost.exe 964 3,232 K 5,264 K Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1056 2,036 K 4,692 K Generic Host Process for Win32 Services Microsoft Corporation
MsMpEng.exe 1096 173,684 K 60,800 K Antimalware Service Executable Microsoft Corporation
svchost.exe 1136 15,716 K 27,012 K Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1264 5,148 K 7,484 K Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1328 3,672 K 7,684 K Generic Host Process for Win32 Services Microsoft Corporation
spoolsv.exe 1632 3,400 K 5,108 K Spooler SubSystem App Microsoft Corporation
svchost.exe 672 1,428 K 3,952 K Generic Host Process for Win32 Services Microsoft Corporation
jqs.exe 1532 2,252 K 1,416 K Java™ Quick Starter Service Sun Microsystems, Inc.
LSSrvc.exe 1560 472 K 1,724 K
svchost.exe 2044 1,660 K 3,608 K Generic Host Process for Win32 Services Microsoft Corporation
wmpnetwk.exe 2228 10,888 K 16,256 K Windows Media Player Network Sharing Service Microsoft Corporation
alg.exe 2412 1,288 K 3,788 K Application Layer Gateway Service Microsoft Corporation
lsass.exe 796 3,900 K 1,032 K LSA Shell (Export Version) Microsoft Corporation
ati2evxx.exe 1656 916 K 3,432 K ATI External Event Utility EXE Module ATI Technologies Inc.
explorer.exe 1760 18,444 K 26,476 K Windows Explorer Microsoft Corporation
issch.exe 288 460 K 1,476 K InstallShield Update Service Scheduler InstallShield Software Corporation
EmsisoftAntiMalwareSetup.exe 344 2,512 K 3,576 K Emsisoft Anti-Malware Setup Emsisoft GmbH
atiptaxx.exe 400 2,960 K 4,640 K ATI Desktop Control Panel ATI Technologies, Inc.
msseces.exe 416 5,152 K 10,020 K Microsoft Security Client User Interface Microsoft Corporation
ctfmon.exe 428 1,096 K 3,936 K CTF Loader Microsoft Corporation
msmsgs.exe 488 1,608 K 2,772 K Windows Messenger Microsoft Corporation
wmpnscfg.exe 504 1,100 K 4,104 K Windows Media Player Network Sharing Service Configuration Application Microsoft Corporation
GoogleUpdate.exe 572 3,532 K 1,904 K Google Installer Google Inc.
procexp.exe 2296 3.08 16,740 K 27,104 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com
iexplore.exe 560 9,256 K 18,008 K
iexplore.exe 2796 38,560 K 47,744 K Internet Explorer Microsoft Corporation
GoogleUpdate.exe 1540 3,552 K 1,644 K Google Installer Google Inc.

#6 narenxp

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Posted 31 August 2012 - 09:59 AM

Mitchell Estimating 7.0.436 (Version: 7.0.436)


Are you using this software everyday? This software seems to be corrupted.Reinstall it and see if that stops the startup error

If that doesnt help

Download

Autoruns

Extract and launch autoruns.exe

Allow the scan to get finished

Now click on FILE-SAVE

Filename:Autoruns.txt
Save as :Text

Paste the text contents here

Edited by narenxp, 31 August 2012 - 10:01 AM.


#7 farmgirl806

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Posted 31 August 2012 - 10:04 AM

I will work on that right now. Then I will restart and see if the error message is gone. Then I will repost.

#8 rotor123

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Posted 31 August 2012 - 10:24 AM

This should help remove the AVG search Homepage.

Remove isearch.avg.com Homepage

AVG Search is linked to and protected by AVG toolbar.

To remove AVG Secure Search please follow FAQ 4334 and FAQ 4338.

Thank you


My Guess is that the AVG Toolbar is still installed and there may be a entry in Add / Remove programs for it.
Also when installing AVG 2012 free, if you choose custom install and uncheck the Protect isearch and the other option on the same page this will not happen.

Good Luck
Roger

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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#9 farmgirl806

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Posted 31 August 2012 - 11:35 AM

ok. I uninstalled the mitchell estimate. Rebooted and still have the error message. So I ran the autorun program and here is the results. Oh, also found no AVG in add remove programs so at this point I have reinstalled avg thought maybe it could be uninstalled again and solve the problem. Although I have not uninstalled it yet and will wait on your thoughts.

"HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" "" "" ""
+ "ATIPTA" "ATI Desktop Control Panel" "ATI Technologies, Inc." "c:\program files\ati technologies\ati control panel\atiptaxx.exe"
+ "Cpqset" "" "" "c:\program files\hpq\default settings\cpqset.exe"
+ "ISUSPM Startup" "InstallShield Update Service Update Manager" "InstallShield Software Corporation" "c:\program files\common files\installshield\updateservice\isuspm.exe"
+ "ISUSScheduler" "InstallShield Update Service Scheduler" "InstallShield Software Corporation" "c:\program files\common files\installshield\updateservice\issch.exe"
+ "MSC" "Microsoft Security Client User Interface" "Microsoft Corporation" "c:\program files\microsoft security client\msseces.exe"
"HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components" "" "" ""
+ "Address Book 6" "Outlook Express Setup Library" "Microsoft Corporation" "c:\program files\outlook express\setup50.exe"
+ "Microsoft Outlook Express 6" "Outlook Express Setup Library" "Microsoft Corporation" "c:\program files\outlook express\setup50.exe"
"HKCU\Software\Microsoft\Windows\CurrentVersion\Run" "" "" ""
+ "Google Update" "Google Installer" "Google Inc." "c:\documents and settings\administrator\local settings\application data\google\update\googleupdate.exe"
"HKLM\SOFTWARE\Classes\Protocols\Handler" "" "" ""
+ "ms-itss" "Microsoft® InfoTech Storage System Library" "Microsoft Corporation" "c:\program files\common files\microsoft shared\information retrieval\msitss.dll"
"HKCU\SOFTWARE\Microsoft\Internet Explorer\Desktop\Components" "" "" ""
+ "0" "" "" "File not found: About:Home"
"HKLM\Software\Classes\*\ShellEx\ContextMenuHandlers" "" "" ""
+ "EPP" "Microsoft Security Client Shell Extension" "Microsoft Corporation" "c:\program files\microsoft security client\shellext.dll"
"HKLM\Software\Classes\AllFileSystemObjects\ShellEx\ContextMenuHandlers" "" "" ""
+ "MBAMShlExt" "Malwarebytes Anti-Malware" "Malwarebytes Corporation" "c:\program files\malwarebytes' anti-malware\mbamext.dll"
"HKLM\Software\Classes\Directory\ShellEx\ContextMenuHandlers" "" "" ""
+ "EPP" "Microsoft Security Client Shell Extension" "Microsoft Corporation" "c:\program files\microsoft security client\shellext.dll"
"HKLM\Software\Classes\Folder\Shellex\ColumnHandlers" "" "" ""
+ "PDF Shell Extension" "PDF Shell Extension" "Adobe Systems, Inc." "c:\program files\common files\adobe\acrobat\activex\pdfshell.dll"
"HKLM\Software\Classes\Folder\ShellEx\ContextMenuHandlers" "" "" ""
+ "MBAMShlExt" "Malwarebytes Anti-Malware" "Malwarebytes Corporation" "c:\program files\malwarebytes' anti-malware\mbamext.dll"
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects" "" "" ""
+ "Adobe PDF Link Helper" "Adobe PDF Helper for Internet Explorer" "Adobe Systems Incorporated" "c:\program files\common files\adobe\acrobat\activex\acroiehelpershim.dll"
+ "Java™ Plug-In 2 SSV Helper" "Java™ Platform SE binary" "Sun Microsystems, Inc." "c:\program files\java\jre6\bin\jp2ssv.dll"
+ "Java™ Plug-In SSV Helper" "Java™ Platform SE binary" "Sun Microsystems, Inc." "c:\program files\java\jre6\bin\ssv.dll"
+ "JQSIEStartDetectorImpl Class" "Java™ Quick Starter binary" "Sun Microsystems, Inc." "c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll"
"HKLM\Software\Microsoft\Internet Explorer\Extensions" "" "" ""
+ "Windows Messenger" "Windows Messenger" "Microsoft Corporation" "c:\program files\messenger\msmsgs.exe"
"Task Scheduler" "" "" ""
+ "ASC4_PerformanceMonitor.job" "" "" "File not found: C:\Program Files\IObit\Advanced SystemCare 4\PMonitor.exe"
+ "BackUpDutyLite.job" "BackUpDutyLite Module" "" "c:\program files\backupdutylite\backupdutylite.exe"
+ "GoogleUpdateTaskMachineCore1cd64f176b3c040.job" "Google Installer" "Google Inc." "c:\program files\google\update\googleupdate.exe"
+ "GoogleUpdateTaskUserS-1-5-21-2377885503-3793520846-1655854290-500Core.job" "Google Installer" "Google Inc." "c:\documents and settings\administrator\local settings\application data\google\update\googleupdate.exe"
+ "Microsoft Antimalware Scheduled Scan.job" "Microsoft Malware Protection Command Line Utility" "Microsoft Corporation" "c:\program files\microsoft security client\mpcmdrun.exe"
+ "MpIdleTask.job" "Microsoft Malware Protection Command Line Utility" "Microsoft Corporation" "c:\program files\microsoft security client\mpcmdrun.exe"
+ "Regwork.job" "" "" "File not found: C:\Program Files\RegWork\RegWork.exe -shed"
+ "SmartDefrag_Startup.job" "" "" "File not found: C:\Program Files\IObit\Smart Defrag 2\SmartDefrag.exe /STARTUP"
"HKLM\System\CurrentControlSet\Services" "" "" ""
+ "a2AntiMalware" "Scans the PC for unwanted software and provides protection from malicious code" "Emsi Software GmbH" "c:\program files\emsisoft anti-malware\a2service.exe"
+ "Ati HotKey Poller" "ATI External Event Utility EXE Module" "ATI Technologies Inc." "c:\windows\system32\ati2evxx.exe"
+ "gupdate" "Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it." "Google Inc." "c:\program files\google\update\googleupdate.exe"
+ "gupdatem" "Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it." "Google Inc." "c:\program files\google\update\googleupdate.exe"
+ "hpqwmi" "hpqwmi Module" "Hewlett-Packard Development Company, L.P." "c:\program files\hpq\shared\hpqwmi.exe"
+ "JavaQuickStarterService" "Prefetches JRE files for faster startup of Java applets and applications" "Sun Microsystems, Inc." "c:\program files\java\jre6\bin\jqs.exe"
+ "LightScribeService" "Used by the LightScribe software components to support 3rd party disc labeling applications using the LightScribe COM Application Programming Interface (LSCAPI). This service needs to run for LightScribe direct disc labeling to work." "" "c:\program files\common files\lightscribe\lssrvc.exe"
+ "MsMpSvc" "Helps protect users from malware and other potentially unwanted software" "Microsoft Corporation" "c:\program files\microsoft security client\msmpeng.exe"
+ "WMPNetworkSvc" "Shares Windows Media Player libraries to other networked players and media devices using Universal Plug and Play" "Microsoft Corporation" "c:\program files\windows media player\wmpnetwk.exe"
"HKLM\System\CurrentControlSet\Services" "" "" ""
+ "a2acc" "a-squared minifilter" "Emsi Software GmbH" "c:\program files\emsisoft anti-malware\a2accx86.sys"
+ "AliIde" "ALi mini IDE Driver" "Acer Laboratories Inc." "c:\windows\system32\drivers\aliide.sys"
+ "AmdK8" "AMD Processor Driver" "Advanced Micro Devices" "c:\windows\system32\drivers\amdk8.sys"
+ "ati2mtag" "ATI Radeon WindowsNT Miniport Driver" "ATI Technologies Inc." "c:\windows\system32\drivers\ati2mtag.sys"
+ "BCM43XX" "Broadcom 802.11 Network Adapter wireless driver" "Broadcom Corporation" "c:\windows\system32\drivers\bcmwl5.sys"
+ "BTWUSB" "Driver for Bluetooth USB Devices" "Broadcom Corporation." "c:\windows\system32\drivers\btwusb.sys"
+ "CAMCAUD" "Conexant WDM AC97 Audio Driver" "Conexant Systems Inc." "c:\windows\system32\drivers\camc6aud.sys"
+ "CAMCHALA" "Conexant AmcHal Driver" "Conexant Systems Inc." "c:\windows\system32\drivers\camc6hal.sys"
+ "Changer" "" "" "File not found: C:\WINDOWS\System32\Drivers\Changer.sys"
+ "eabfiltr" "" "" "File not found: C:\WINDOWS\system32\drivers\EABFiltr.sys"
+ "HSF_DP" "HSF_DP driver" "Conexant Systems, Inc." "c:\windows\system32\drivers\hsf_dp.sys"
+ "HSFHWATI" "HSFHWATI WDM driver" "Conexant Systems, Inc." "c:\windows\system32\drivers\hsfhwati.sys"
+ "i2omgmt" "" "" "File not found: C:\WINDOWS\System32\Drivers\i2omgmt.sys"
+ "lbrtfdc" "" "" "File not found: C:\WINDOWS\System32\Drivers\lbrtfdc.sys"
+ "mdmxsdk" "Diagnostic Interface DRIVER" "Conexant" "c:\windows\system32\drivers\mdmxsdk.sys"
+ "MpKsla57dc24b" "KSLDriver" "Microsoft Corporation" "c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{3105fb37-91ad-4405-9379-f121e871f192}\mpksla57dc24b.sys"
+ "PCIDump" "" "" "File not found: C:\WINDOWS\System32\Drivers\PCIDump.sys"
+ "PDCOMP" "" "" "File not found: C:\WINDOWS\System32\Drivers\PDCOMP.sys"
+ "PDFRAME" "" "" "File not found: C:\WINDOWS\System32\Drivers\PDFRAME.sys"
+ "PDRELI" "" "" "File not found: C:\WINDOWS\System32\Drivers\PDRELI.sys"
+ "PDRFRAME" "" "" "File not found: C:\WINDOWS\System32\Drivers\PDRFRAME.sys"
+ "Ptilink" "Direct Parallel Link Driver" "Parallel Technologies, Inc." "c:\windows\system32\drivers\ptilink.sys"
+ "PxHelp20" "Px Engine Device Driver for Windows 2000/XP" "Sonic Solutions" "c:\windows\system32\drivers\pxhelp20.sys"
+ "RTL8023xp" "Realtek 10/100/1000 NDIS 5.1 Driver " "Realtek Semiconductor Corporation " "c:\windows\system32\drivers\rtlnicxp.sys"
+ "Secdrv" "SafeDisc driver" "Macrovision Corporation, Macrovision Europe Limited, and Macrovision Japan and Asia K.K." "c:\windows\system32\drivers\secdrv.sys"
+ "SMCIRDA" "SMC IrCC NDIS 5.0 IrDA FIR Device Driver" "SMC" "c:\windows\system32\drivers\smcirda.sys"
+ "tifm21" "tifm21.sys" "Texas Instruments" "c:\windows\system32\drivers\tifm21.sys"
+ "WDICA" "" "" "File not found: C:\WINDOWS\System32\Drivers\WDICA.sys"
+ "winachsf" "HSF_CNXT driver" "Conexant Systems, Inc." "c:\windows\system32\drivers\hsf_cnxt.sys"
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Drivers32" "" "" ""
+ "msacm.iac2" "Indeo® audio software" "Intel Corporation" "c:\windows\system32\iac25_32.ax"
+ "msacm.l3acm" "MPEG Layer-3 Audio Codec for MSACM" "Fraunhofer Institut Integrierte Schaltungen IIS" "c:\windows\system32\l3codeca.acm"
+ "msacm.sl_anet" "Audio codec for MS ACM" "Sipro Lab Telecom Inc." "c:\windows\system32\sl_anet.acm"
+ "msacm.trspch" "DSP Group TrueSpeech™ Audio Codec for MSACM V3.50" "DSP GROUP, INC." "c:\windows\system32\tssoft32.acm"
+ "vidc.cvid" "Cinepak® Codec" "Radius Inc." "c:\windows\system32\iccvid.dll"
+ "vidc.iv31" "" "" "c:\windows\system32\ir32_32.dll"
+ "vidc.iv32" "" "" "c:\windows\system32\ir32_32.dll"
+ "vidc.iv41" "Intel Indeo® Video 4.5" "Intel Corporation" "c:\windows\system32\ir41_32.ax"
+ "vidc.iv50" "Intel Indeo® video 5.10" "Intel Corporation" "c:\windows\system32\ir50_32.dll"
"HKLM\Software\Classes\Filter" "" "" ""
+ "Indeo® video 4.4 Compression Filter" "Intel Indeo® Video 4.5" "Intel Corporation" "c:\windows\system32\ir41_32.ax"
+ "Indeo® video 4.4 Compression Filter" "Intel Indeo® Video 4.5" "Intel Corporation" "c:\windows\system32\ir41_32.ax"
+ "Indeo® video 4.4 Decompression Filter" "Intel Indeo® Video 4.5" "Intel Corporation" "c:\windows\system32\ir41_32.ax"
+ "Indeo® video 4.4 Decompression Filter" "Intel Indeo® Video 4.5" "Intel Corporation" "c:\windows\system32\ir41_32.ax"
"HKLM\Software\Classes\CLSID\{083863F1-70DE-11d0-BD40-00A0C911CE86}\Instance" "" "" ""
+ "9x8Resize" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "ACELP.net Audio Decoder" "ACELP.net Audio Decoder" "Sipro Lab Telecom Inc." "c:\windows\system32\acelpdec.ax"
+ "Allocator Fix" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "Bitmap" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "Frame Eater" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "Indeo® audio software" "Indeo® audio software" "Intel Corporation" "c:\windows\system32\iac25_32.ax"
+ "Indeo® video 5.10 Compression Filter" "Intel Indeo® video 5.10" "Intel Corporation" "c:\windows\system32\ir50_32.dll"
+ "Indeo® video 5.10 Decompression Filter" "Intel Indeo® video 5.10" "Intel Corporation" "c:\windows\system32\ir50_32.dll"
+ "InterVideo Audio Decoder" "IVIAUDIO" "InterVideo Inc." "c:\program files\intervideo\common\bin\iviaudio.ax"
+ "InterVideo Audio Processor" "" "" "c:\program files\intervideo\common\bin\iviaudioprocess.ax"
+ "InterVideo Navigator" "IVINAV" "InterVideo Inc." "c:\program files\intervideo\common\bin\ivinav.ax"
+ "InterVideo Video Decoder" "IVIVIDEO" " InterVideo Inc." "c:\program files\intervideo\common\bin\ivivideo.ax"
+ "MPEG Layer-3 Decoder" "MPEG Layer-3 Audio Decoder" "Fraunhofer Institut Integrierte Schaltungen IIS" "c:\windows\system32\l3codecx.ax"
+ "Record Queue" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "ShotDetect" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "Stetch" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "Tivo DirectShow Source Filter" "TiVo DirectShow Filter" "TiVo Inc." "c:\program files\common files\tivo shared\directshow\tivodirectshowfilter.dll"
+ "WIA Stream Snapshot Filter" "WIA Stream Snapshot Filter" "MyCompanyName" "c:\windows\system32\wiasf.ax"
+ "WM VIH2 Fix" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Audio Analyzer" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Black Frame Generator" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT DirectX Transform Wrapper" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT DV Extract Filter" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT FormatConversion" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Import Filter" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Interlacer" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Log Filter" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT MuxDeMux Filter" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Sample Info Filter" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Screen capture Filter" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Switch Filter" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Virtual Renderer" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Virtual Source" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
+ "WMT Volume" "Movie Maker Filters" "Microsoft Corporation" "c:\program files\movie maker\wmm2filt.dll"
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify" "" "" ""
+ "AtiExtEvent" "ATI External Event Utility DLL Module" "ATI Technologies Inc." "c:\windows\system32\ati2evxx.dll"

#10 farmgirl806

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Posted 31 August 2012 - 12:03 PM

Hi. I think I have some good news. I found an avg remover - ran it. I now do not have the error message when I reboot. But isearch avg is still on Internet Explorer. I did change the default home page to google. I have rebooted a couple times and it has stayed on google. And no error message. I really feel the avg is still in the toolbar but at least the error message is gone. I think I am fixed. Unless there is a way to disable the avg toolbar in the registry? What do you think?

#11 narenxp

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Posted 31 August 2012 - 12:51 PM

See if this helps

Download

adware cleaner

Launch it click on Delete

post the generated log

Reset IE

http://support.microsoft.com/kb/923737

#12 farmgirl806

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Posted 31 August 2012 - 01:56 PM

Did both. Here is the log you asked for. Seems everything is way better.



# AdwCleaner v2.000 - Logfile created 08/31/2012 at 13:48:31
# Updated 30/08/2012 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : Administrator - YOUR-A9279112E3
# Boot Mode : Normal
# Running from : C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\7BDQHWT2\adwcleaner[1].exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

File Deleted : C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Uninstall.exe
Folder Deleted : C:\Documents and Settings\Administrator\Application Data\Ask.com
Folder Deleted : C:\Documents and Settings\All Users\Application Data\Ask

***** [Registry] *****

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{00000000-6E41-4FD3-8538-502F5495E5FC}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00000000-6E41-4FD3-8538-502F5495E5FC}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

Restored : [HKCU\Software\Microsoft\Internet Explorer\SearchScopes - DefaultScope]
Restored : [HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes - DefaultScope]
Restored : [HKU\S-1-5-18\Software\Microsoft\Internet Explorer\SearchScopes - DefaultScope]
Restored : [HKU\S-1-5-19\Software\Microsoft\Internet Explorer\SearchScopes - DefaultScope]
Restored : [HKU\S-1-5-20\Software\Microsoft\Internet Explorer\SearchScopes - DefaultScope]

-\\ Google Chrome v21.0.1180.89

File : C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [2798 octets] - [31/08/2012 13:48:31]

########## EOF - C:\AdwCleaner[S1].txt - [2858 octets] ##########

#13 farmgirl806

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Posted 31 August 2012 - 02:43 PM

I am going to have to go for today. I want to thank you so much for your great help. The computer seems to be working fine. If you can look at the last post and comment on what you see I would be thankful. Otherwise I believe we can call this problem solved. That way you can go on to help other folks. I really was amazed at how fast you responded to my problem. I figured I would have to wait a lot longer. I will be back because it seems there is always a problem I cannot solve. You are Great! Thanks again and goodbye for now.

#14 narenxp

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Posted 31 August 2012 - 06:21 PM

Sorry,missed your post.

Adware cleaner removed unwanted toolbars.Appreciate your feedback




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