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Rootkit partion needs disabling - Audio ads playing in background


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13 replies to this topic

#1 Danny15

Danny15

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  • Local time:03:30 PM

Posted 30 August 2012 - 10:14 AM

I'm having problems with adverts that start running randomly in the background for about 20-30 seconds

The other day the router suddenly went off for everyone in our house and when the connection re-established I got a virus through on my laptop (Windows 7). The only things being used at the time were Firefox and Spotify. The virus was one of the ones that claims there is some problem with the hard disk and starts 'scanning' it. It then removed all the items from my start menu and hid stuff away. (all the stuff was still physically there - you could find it using windows explorer - but all the links had disappeared. I found an .exe virus in C drive and deleted it

I then restored my computer using a restore point from a few days before. I downloaded super antispyware, malwarebytes and cc cleaner and ran them all along with Sophos. Only super antispyware picked anything up and they were deleted. I thought that had got rid of everything, but then then these adverts in the background start playing randomly. My internet has also become very slow, again at random times. I have also had the odd popup through which never happened before and I have adblocker installed on firefox (I don't use internet explorer)

I have been forwarded here from another member who said:

"No problem,we have other ways to do it.You have a rootkit partition which needs to be disabled offline.


Partition 4 Primary 10 MB 232 GB"





.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_22
Run by Helen at 15:57:11 on 2012-08-30
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.1916.915 [GMT 1:00]
.
AV: Sophos Anti-Virus *Enabled/Updated* {479CCF92-4960-B3E0-7373-BF453B467D2C}
SP: Sophos Anti-Virus *Enabled/Updated* {FCFD2E76-6F5A-BC6E-49C3-843740C13791}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SavService.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
c:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe
C:\Program Files (x86)\Toshiba TEMPRO\TemproSvc.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\taskhost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent64.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Sophos\AutoUpdate\ALMon.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\igfxext.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\REGSVR32.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://toshiba.msn.com
uDefault_Page_URL = hxxp://toshiba.msn.com
uSearchURL,(Default) = hxxp://search.aol.co.uk/web?isinit=true&query=%s
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Sophos Web Content Scanner: {39ea7695-b3f2-4c44-a4bc-297ada8fd235} - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SophosBHO.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: TOSHIBA Media Controller Plug-in: {f3c88694-effa-4d78-b409-54b7b2535b14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
uRun: [Facebook Update] "C:\Users\Helen\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
mRun: [NBAgent] "c:\Program Files (x86)\Nero\Nero BackItUp & Burn\Nero BackItUp\NBAgent.exe" /WinStart
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [Sophos AutoUpdate Monitor] C:\Program Files (x86)\Sophos\AutoUpdate\almon.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
mPolicies-system: EnableLinkedConnections = 1 (0x1)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MIF5BA~1\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
LSP: C:\ProgramData\Sophos Web Intelligence\swi_lsp.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} - hxxp://trial.trymicrosoftoffice.com/trialoaa/buymsoffice_assets/framework/microsoft/wrc32.ocx
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
TCP: DhcpNameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{7B3537D0-A561-4F8E-9AA7-F2A700CD3B45} : DhcpNameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{7B3537D0-A561-4F8E-9AA7-F2A700CD3B45}\3586F607E45647 : DhcpNameServer = 10.0.0.254
TCP: Interfaces\{A22D127C-938C-4DC7-8264-DF55CA381631} : DhcpNameServer = 194.168.4.100 194.168.8.100
AppInit_DLLs: C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Sophos Web Content Scanner: {39EA7695-B3F2-4C44-A4BC-297ADA8FD235} - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SophosBHO.dll
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
mRun-x64: [NBAgent] "c:\Program Files (x86)\Nero\Nero BackItUp & Burn\Nero BackItUp\NBAgent.exe" /WinStart
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [Sophos AutoUpdate Monitor] C:\Program Files (x86)\Sophos\AutoUpdate\almon.exe
AppInit_DLLs-X64: C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Helen\AppData\Roaming\Mozilla\Firefox\Profiles\3a76vioi.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://aol.co.uk/email
FF - prefs.js: network.proxy.type - 0
FF - plugin: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Helen\AppData\Local\Facebook\Video\Skype\npFacebookVideoCalling.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_271.dll
.
============= SERVICES / DRIVERS ===============
.
R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
R1 SAVOnAccess;SAVOnAccess;C:\Windows\system32\DRIVERS\savonaccess.sys --> C:\Windows\system32\DRIVERS\savonaccess.sys [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2011-8-12 140672]
R2 cfWiMAXService;ConfigFree WiMAX Service;C:\Program Files (x86)\Toshiba\ConfigFree\CFIWmxSvcs64.exe [2010-1-28 249200]
R2 ConfigFree Service;ConfigFree Service;C:\Program Files (x86)\Toshiba\ConfigFree\CFSvcs.exe [2009-3-10 46448]
R2 SAVAdminService;Sophos Anti-Virus status reporter;C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SAVAdminService.exe [2010-10-8 163056]
R2 SAVService;Sophos Anti-Virus;C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SavService.exe [2010-6-14 97520]
R2 Sophos AutoUpdate Service;Sophos AutoUpdate Service;C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe [2012-7-30 232472]
R2 swi_service;Sophos Web Intelligence Service;C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe [2012-7-30 1543704]
R2 TemproMonitoringService;Notebook Performance Tuning Service (TEMPRO);C:\Program Files (x86)\Toshiba TEMPRO\TemproSvc.exe [2010-2-11 124368]
R3 FwLnk;FwLnk Driver;C:\Windows\system32\DRIVERS\FwLnk.sys --> C:\Windows\system32\DRIVERS\FwLnk.sys [?]
R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\Windows\system32\DRIVERS\L1C62x64.sys --> C:\Windows\system32\DRIVERS\L1C62x64.sys [?]
R3 PGEffect;Pangu effect driver;C:\Windows\system32\DRIVERS\pgeffect.sys --> C:\Windows\system32\DRIVERS\pgeffect.sys [?]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-5-2 250056]
S3 MozillaMaintenance;Mozilla Maintenance Service;C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe [2012-5-9 113120]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\system32\Drivers\RtsUStor.sys --> C:\Windows\system32\Drivers\RtsUStor.sys [?]
S3 sdcfilter;sdcfilter;C:\Windows\system32\DRIVERS\sdcfilter.sys --> C:\Windows\system32\DRIVERS\sdcfilter.sys [?]
S3 StkCMini;Syntek AVStream USB2.0 ATV;C:\Windows\system32\Drivers\StkCMini.sys --> C:\Windows\system32\Drivers\StkCMini.sys [?]
S3 TMachInfo;TMachInfo;C:\Program Files (x86)\Toshiba\TOSHIBA Service Station\TMachInfo.exe [2010-4-8 51512]
S3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2010-2-5 137560]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S4 SophosBootDriver;SophosBootDriver;C:\Windows\system32\DRIVERS\SophosBootDriver.sys --> C:\Windows\system32\DRIVERS\SophosBootDriver.sys [?]
.
=============== Created Last 30 ================
.
2012-08-30 14:37:25 69000 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{815036CE-3ABB-44C1-939F-5E01DECA9478}\offreg.dll
2012-08-28 17:48:14 9310152 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{815036CE-3ABB-44C1-939F-5E01DECA9478}\mpengine.dll
2012-08-26 16:42:22 -------- d-----w- C:\Users\Helen\AppData\Roaming\Malwarebytes
2012-08-26 16:41:49 -------- d-----w- C:\ProgramData\Malwarebytes
2012-08-25 10:46:21 -------- d-----w- C:\Program Files\CCleaner
2012-08-24 16:59:17 -------- d-----w- C:\Users\Helen\AppData\Local\Google
2012-08-24 16:59:16 -------- d-----w- C:\Users\Helen\AppData\Roaming\SUPERAntiSpyware.com
2012-08-24 16:58:53 -------- d-----w- C:\ProgramData\SUPERAntiSpyware.com
2012-08-24 16:58:53 -------- d-----w- C:\Program Files\SUPERAntiSpyware
2012-08-21 15:02:10 -------- d-----w- C:\Program Files (x86)\Skype
2012-08-15 19:29:14 770384 ----a-w- C:\Program Files (x86)\Mozilla Firefox\msvcr100.dll
2012-08-15 19:29:14 421200 ----a-w- C:\Program Files (x86)\Mozilla Firefox\msvcp100.dll
2012-08-15 10:49:21 59392 ----a-w- C:\Windows\System32\browcli.dll
2012-08-15 10:49:21 136704 ----a-w- C:\Windows\System32\browser.dll
2012-08-15 10:49:20 41984 ----a-w- C:\Windows\SysWow64\browcli.dll
2012-08-15 10:49:19 3148800 ----a-w- C:\Windows\System32\win32k.sys
2012-08-15 10:49:18 956928 ----a-w- C:\Windows\System32\localspl.dll
2012-08-09 10:39:42 -------- d-----w- C:\ProgramData\TOSHIBA Tempro
2012-08-09 10:39:42 -------- d-----w- C:\ProgramData\IsolatedStorage
2012-08-05 15:12:30 -------- d-----w- C:\Windows\System32\SPReview
.
==================== Find3M ====================
.
2012-08-15 12:27:09 70344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2012-08-15 12:27:09 426184 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2012-08-05 15:29:35 152576 ----a-w- C:\Windows\SysWow64\msclmd.dll
2012-08-05 15:29:34 175616 ----a-w- C:\Windows\System32\msclmd.dll
2012-06-29 03:56:34 2312704 ----a-w- C:\Windows\System32\jscript9.dll
2012-06-29 03:49:11 1392128 ----a-w- C:\Windows\System32\wininet.dll
2012-06-29 03:48:07 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2012-06-29 03:43:49 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2012-06-29 03:39:48 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2012-06-29 00:16:58 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll
2012-06-29 00:09:01 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2012-06-29 00:08:59 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2012-06-29 00:04:43 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2012-06-29 00:00:45 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2012-06-06 06:06:16 2004480 ----a-w- C:\Windows\System32\msxml6.dll
2012-06-06 06:06:16 1881600 ----a-w- C:\Windows\System32\msxml3.dll
2012-06-06 06:02:54 1133568 ----a-w- C:\Windows\System32\cdosys.dll
2012-06-06 05:05:52 1390080 ----a-w- C:\Windows\SysWow64\msxml6.dll
2012-06-06 05:05:52 1236992 ----a-w- C:\Windows\SysWow64\msxml3.dll
2012-06-06 05:03:06 805376 ----a-w- C:\Windows\SysWow64\cdosys.dll
2012-06-02 22:15:31 2622464 ----a-w- C:\Windows\System32\wucltux.dll
2012-06-02 22:15:08 99840 ----a-w- C:\Windows\System32\wudriver.dll
2012-06-02 14:19:42 186752 ----a-w- C:\Windows\System32\wuwebv.dll
2012-06-02 14:15:12 36864 ----a-w- C:\Windows\System32\wuapp.exe
2012-06-02 05:50:10 458704 ----a-w- C:\Windows\System32\drivers\cng.sys
2012-06-02 05:48:16 95600 ----a-w- C:\Windows\System32\drivers\ksecdd.sys
2012-06-02 05:48:16 151920 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys
2012-06-02 05:45:31 340992 ----a-w- C:\Windows\System32\schannel.dll
2012-06-02 05:44:21 307200 ----a-w- C:\Windows\System32\ncrypt.dll
2012-06-02 04:40:42 22016 ----a-w- C:\Windows\SysWow64\secur32.dll
2012-06-02 04:40:39 225280 ----a-w- C:\Windows\SysWow64\schannel.dll
2012-06-02 04:39:10 219136 ----a-w- C:\Windows\SysWow64\ncrypt.dll
2012-06-02 04:34:09 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
.
============= FINISH: 16:05:12.83 ===============

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:04:30 PM

Posted 30 August 2012 - 10:12 PM

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.



I need you to make a bootable usb and to make a screenshot for me - follow the instructions below to do this

How to create a bootable Puppy USB Drive

  • Download and save a copy of the latest Puppy ISO file
  • Download and save a copy of Unetbootin for Windows.
  • Insert an empty formatted USB drive into a USB port on the computer that's being used to create the bootable USB.
  • Launch Unetbootin ....
  • Ensure that Disk Image is selected.
  • Using the browse button ... browse to and select the Puppy ISO file.
  • Ensure that Type: is set to USB Drive and that the Drive: letter corresponds to the USB drive.
  • Click OK
Unetbootin will now copy the Puppy files to the USB and make it a bootable device.

Next

You need to change the boot order of the computer to boot from a USB drive ....

  • Read HERE for instructions how to do this.

Now boot into Puppylinux

when you get to the desktop Click on each of the drive items found in the bottom left corner to mount them (when mounted they will have a red cross next to them)

Next - Launch GParted which is found at Menu > System > GParted partition manager,
Click to select All Drives then click Okay
I need you to take a screenshot of the window that opens up - to do this follow these instructions

To take a screenshot in Puppy ....

With the GParted window open ...

  • Click menu > Graphic > mtPaint-snapshot screen capture
  • A small window will open ....

    • Click Capture Now
    • Click OK
  • The mtPaint program will open ....
    • Click File > Save
    • Double click on ../
    • Double click on mnt/
    • Double click on sdb1/
    • Set File Format to JPEG
    • Enter screenshot1 into the text box
    • Click OK

This will save a file screenshot1.jpeg into the USB drive, paste or attach this to your next post

Next

  • Click menu > shutdown > power off computer
  • If prompted to save the session click on No

Puppy will now close down.

remove the usb and save it - we will use it again - boot back into windows and send me the screen capture

gringo
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#3 Danny15

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Posted 31 August 2012 - 05:54 AM

Hi there,

The screenshot is attached

Attached Files



#4 gringo_pr

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Posted 31 August 2012 - 07:33 AM

Greetings

I want you to boot back into GParted and right click on the the first partition (SDA1) and select "Manage flages" and then select "boot"

exit out of Gparted saving as you leave and boot back into windows and report back here

**NOTE** If you have problems booting into windows then I want you to do the same thing for (SDA2) and if you still have problems then try (SDA3)

gringo
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#5 Danny15

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Posted 02 September 2012 - 05:29 AM

Hi

I've done what you said, but have had problems.

When changing boot to SDA1 windows begins to boot, but then a blue screen with code comes up and the computer restarts. Next time it asks if I want to boot windows in repair mode. I tried this after trying SDA2 and 3 but it still won't boot

When changing to both SDA2 and 3 - after the bios screen it says 'Bootmgr is missing. Press ctrl alt delete to restart'

I'm now connected to the internet using puppy as I cannot get onto windows at all


One thing though - when in windows repair mode I came across Toshiba HDD recovery - which apparently resets the computer to factory settings. Would this be of any use?

Thanks,

Danny

#6 gringo_pr

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Posted 02 September 2012 - 10:13 AM

set the boot flag back to the hidden partition and see if it will boot again


gringo
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#7 Danny15

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Posted 02 September 2012 - 12:07 PM

Hi,

It boots fine when on the hidden partition

Edited by Danny15, 02 September 2012 - 12:07 PM.


#8 gringo_pr

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Posted 02 September 2012 - 06:05 PM

Hello

download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.

[*]First Press the Scan button.
[*]It will make a log (FRST.txt)

[*]Second Type the following in the edit box after "Search:". services.exe
[*]Click the Search button
[*]It will make a log (Search.txt)
[/list]
I want you to poste Both the FRST.txt report and the Search.txt into your reply to me

Gringo
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#9 Danny15

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Posted 03 September 2012 - 10:57 AM

Hi,

When I get to the windows repair through the advanced boot options it just says loading files and a grey bar appears, but nothing seems to happen. I don't have a windows disc at the moment. I'll keep trying...

#10 Danny15

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Posted 07 September 2012 - 04:24 AM

Hi,

I've been leaving it over 30 minutes to load and still nothing

#11 gringo_pr

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Posted 09 September 2012 - 11:28 AM

I want you to try this to get into the recovery environment - Create a System Repair Disc in Windows 7
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#12 gringo_pr

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Posted 11 September 2012 - 11:31 PM

Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
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#13 gringo_pr

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Posted 15 September 2012 - 06:38 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
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#14 gringo_pr

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Posted 18 September 2012 - 12:11 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
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