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Windows Defender Offline results in Windows 7 unable to boot


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#1 PMBeBop

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Posted 30 August 2012 - 08:59 AM

Sony Vaio Laptop is having problems. Windows 7 Home Premium 64 bit OS. It had malware on it, called Alureon. I was directed to use Windows Defender Offline, using a CD. After running it, it removed the Alureon problem and 2 other viruses. So, I thought I was good to go. So, I restarted my computer, like it told me to, and now....

It will NOT startup. It will show the "Starting Windows" logo, then stop, flash the BSOD for a split second, then restarts, only to repeat the process.

When I run the startup repair, it cannot fix the problem. It WILL NOT boot any other way. I cannot use any of the Safe modes. It'll do the same thing. after it loads my files, it BSOD for a split second and restarts. The BSOD code is


I would like to avoid formatting and reinstalling the OS. If at all possible PLEASE TELL ME THERE IS ANOTHER WAY!!!!

After shutting off the automatic restart after failure...And I actually got a glance at the BSOD.


It says under Technical Information:

*** STOP: 0x0000007B (0xFFFFF880009A98E8, 0xFFFFFFFFC000000D, 0x0000000000000000, 0x0000000000000000)


And i still cannot access Safe Mode, and it will not allow me to view the Technical Info for it's BSOD, but im sure it's probably the same info

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#2 narenxp

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Posted 30 August 2012 - 09:03 AM

Reboot your computer and tap the F10 key until Edit Boot Options screen appears

Post the exact thing use you see there

#3 PMBeBop

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Posted 30 August 2012 - 09:19 AM

Path: \windows\system32\boot\winload.exe

[ /MININT RDIMAGEOFFSET=8192 RDIMAGELENGTH=3161088 RDPATH=multi(0)disk(0)rdisk(0)partition(1)\sources\boot.wim ]

#4 narenxp

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Posted 30 August 2012 - 09:25 AM

DO you have your windows 7 DVD?

Can you get to this recovery console screen?


Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

#5 PMBeBop

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Posted 30 August 2012 - 09:27 AM

Yes I can get there

#6 narenxp

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Posted 30 August 2012 - 09:29 AM

Can you try a system restore?

#7 PMBeBop

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Posted 30 August 2012 - 09:31 AM

Tried several (older and most recent) restore points and all failed to load.

#8 narenxp

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Posted 30 August 2012 - 09:36 AM

Click on COMMAND prompt and run these commands

diskpart
select disk 0
list partition


Post the result of list partition here

#9 PMBeBop

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Posted 30 August 2012 - 09:39 AM

Partition 1 Recovery 10GB 1024KB
Partition 2 Primary 100MB 10GB
Partition 3 Primary 585GB 10GB

#10 narenxp

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Posted 30 August 2012 - 09:45 AM

Now run these commands

select partition 3
active


Restart the PC,if that still brings bluescreen

boot into command prompt and run these commands

select disk 0
select partition 2
active


Restart the PC,Let me know if it works

Edited by narenxp, 30 August 2012 - 09:47 AM.


#11 PMBeBop

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Posted 30 August 2012 - 10:01 AM

select partition 3
active

Restart the PC,if that still brings bluescreen

After that received message:
BOOTMGR is missing
Ctrl Alt Del to restart

Rebooted

eventually went back into command prompt and ran these commands

select disk 0
select partition 2
active

Restarted and went back into System Recovery

#12 narenxp

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Posted 30 August 2012 - 10:07 AM

Click on command prompt and run this command

chkdsk /r

After chkdsk finishes ,try to restart,if that doesnt work i will ask a malware response team member to help you

Edited by narenxp, 30 August 2012 - 10:07 AM.


#13 PMBeBop

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Posted 30 August 2012 - 10:13 AM

from the System Recovery Comand Prompt if i try to run chkdsk /r I get message:
The type of the file system is NTFS.
Cannot lock current drive.
Windows cannot run disk checking on this volume because it is write protected.

#14 narenxp

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Posted 30 August 2012 - 10:15 AM

Let me ask a malware response team member to help you

good luck

#15 PMBeBop

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Posted 30 August 2012 - 11:43 AM

OK I'll wait for the next round.

Thanks for your attempt.




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