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Windows Update ecnountered an unknown error 80073712


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12 replies to this topic

#1 Justin711

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Posted 29 August 2012 - 09:06 PM

I get this every time i try to install a security update for vista. What should i do?

Edited by Justin711, 29 August 2012 - 09:28 PM.


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#2 narenxp

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Posted 29 August 2012 - 09:54 PM

Difficult one to solve

Start with system readiness tool

http://support.microsoft.com/kb/947821

Run it,restart the PC and try to update

what is the KB number of the security update?

#3 Justin711

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Posted 30 August 2012 - 05:00 PM

KB2688338

The system readiness tool has been running for an hour and still hasn't finished.

#4 InadequateInfirmity

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Posted 30 August 2012 - 05:33 PM

Please download FarbarServiceScanner and run it on the computer with the issue.


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.


Please download MINITOOLBOX and save it to your desktop Right click Run as Admin. run

Checkmark following boxes:


Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and Attach the result.

#5 narenxp

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Posted 30 August 2012 - 08:35 PM

After system readiness tool finishes,restart the PC and try to update.If you still have error,download the update manually from here

www.microsoft.com/en-us/download/details.aspx?id=29792

If you still have issues,attach this log in your next reply

%SYSTEMROOT%\Logs\CBS\CheckSUR.log

#6 Justin711

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Posted 31 August 2012 - 04:25 PM

Farbar Service Scanner Version: 06-08-2012
Ran by Anthony (administrator) on 31-08-2012 at 17:21:38
Running from "C:\Users\Anthony\Downloads"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2011-11-09 04:57] - [2011-09-20 17:02] - 0913280 ____A (Microsoft Corporation) 16731B631F28F63CD9F4CB60940E7DDD

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****



MiniToolBox by Farbar Version: 23-07-2012
Ran by Anthony (administrator) on 31-08-2012 at 17:25:03
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1 localhost

========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/31/2012 05:24:15 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/08/31 17:24:15.039]: [00000560]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.10]

Error: (08/31/2012 05:23:06 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/08/31 17:23:06.038]: [00000560]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.10]

Error: (08/31/2012 05:21:57 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/08/31 17:21:57.030]: [00000560]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.10]

Error: (08/31/2012 05:20:48 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/08/31 17:20:48.029]: [00000560]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.10]

Error: (08/31/2012 05:19:39 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/08/31 17:19:39.028]: [00000560]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.10]

Error: (08/31/2012 05:18:30 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/08/31 17:18:30.027]: [00000560]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.10]

Error: (08/31/2012 05:17:21 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/08/31 17:17:21.026]: [00000560]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.10]

Error: (08/31/2012 05:16:12 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/08/31 17:16:12.025]: [00000560]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.10]

Error: (08/31/2012 05:15:03 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/08/31 17:15:03.024]: [00000560]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.10]

Error: (08/31/2012 05:13:54 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/08/31 17:13:54.023]: [00000560]: SendSKeySettingToDevice:: Snmp Load Error[-1] To[192.168.1.10]


System errors:
=============
Error: (08/31/2012 07:56:05 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.135.147.0

Update Source: %NT AUTHORITY59

Update Stage: 4.0.1526.00

Source Path: 4.0.1526.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (08/31/2012 03:09:03 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: 0x80073712Security Update for Windows Vista (KB2688338){4C407DA8-A676-4E7F-BC83-40D84CDB93FA}105

Error: (08/31/2012 03:01:05 AM) (Source: Microsoft-Windows-Servicing) (User: NT AUTHORITY)
Description: Windows Servicing failed to complete the process of setting package KB978886 (Security Update) into Installed(Installed) state

Error: (08/31/2012 03:01:05 AM) (Source: Microsoft-Windows-Servicing) (User: NT AUTHORITY)
Description: Windows Servicing failed to complete the process of setting package KB978886 (Security Update) into Installed(Installed) state

Error: (08/31/2012 03:01:05 AM) (Source: Microsoft-Windows-Servicing) (User: NT AUTHORITY)
Description: Windows Servicing failed to complete the process of setting package KB2563894 (Security Update) into Installed(Installed) state

Error: (08/31/2012 03:01:05 AM) (Source: Microsoft-Windows-Servicing) (User: NT AUTHORITY)
Description: Windows Servicing failed to complete the process of setting package KB2563894 (Security Update) into Installed(Installed) state

Error: (08/31/2012 03:01:05 AM) (Source: Microsoft-Windows-Servicing) (User: NT AUTHORITY)
Description: Windows Servicing failed to complete the process of setting package KB2588516 (Security Update) into Installed(Installed) state

Error: (08/31/2012 03:01:05 AM) (Source: Microsoft-Windows-Servicing) (User: NT AUTHORITY)
Description: Windows Servicing failed to complete the process of setting package KB2588516 (Security Update) into Installed(Installed) state

Error: (08/31/2012 03:01:05 AM) (Source: Microsoft-Windows-Servicing) (User: NT AUTHORITY)
Description: Windows Servicing failed to complete the process of setting package KB2688338 (Security Update) into Install Requested(Install Requested) state

Error: (08/31/2012 03:01:05 AM) (Source: Microsoft-Windows-Servicing) (User: NT AUTHORITY)
Description: Windows Servicing failed to complete the process of setting package KB2688338 (Security Update) into Install Requested(Install Requested) state


Microsoft Office Sessions:
=========================
Error: (03/07/2011 00:14:37 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 0 seconds with 0 seconds of active time. This session ended with a crash.

Error: (03/05/2011 01:40:15 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 6 seconds with 0 seconds of active time. This session ended with a crash.

Error: (03/02/2011 11:45:57 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 5 seconds with 0 seconds of active time. This session ended with a crash.

Error: (03/01/2011 09:33:08 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6550.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 55 seconds with 0 seconds of active time. This session ended with a crash.

Error: (03/01/2011 09:32:06 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6550.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 119 seconds with 60 seconds of active time. This session ended with a crash.

Error: (02/22/2011 01:55:01 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 5 seconds with 0 seconds of active time. This session ended with a crash.

Error: (02/14/2011 09:11:30 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 3 seconds with 0 seconds of active time. This session ended with a crash.

Error: (01/25/2011 02:12:23 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 5 seconds with 0 seconds of active time. This session ended with a crash.

Error: (01/25/2011 02:04:50 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 0 seconds with 0 seconds of active time. This session ended with a crash.

Error: (01/25/2011 10:06:44 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 0 seconds with 0 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer (Version: 7.1.8)
7300_Help (Version: 82.0.242.000)
7300Trb (Version: 82.0.242.000)
7400 (Version: 82.0.242.000)
8500A909_eDocs (Version: 1.00.0000)
8500A909_Help (Version: 1.00.0000)
8500A909n (Version: 50.0.165.000)
Acrobat.com (Version: 2.0.0)
Acrobat.com (Version: 2.0.0.0)
Adobe AIR (Version: 1.5.3.9120)
Adobe Flash Player 11 ActiveX (Version: 11.4.402.265)
Adobe Flash Player 11 Plugin (Version: 11.3.300.271)
Adobe Reader X (10.1.4) (Version: 10.1.4)
AIO_CDB_ProductContext (Version: 82.0.242.000)
AIO_CDB_Software (Version: 82.0.242.000)
AIO_Scan (Version: 82.0.173.000)
Application Verifier (Version: 4.1.1078)
BPD_DSWizards (Version: 1.00.0000)
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 50.0.165.000)
BPDSoftware_Ini (Version: 1.00.0000)
Brother MFL-Pro Suite MFC-9460CDN (Version: 1.0.21.0)
BufferChm (Version: 120.0.194.000)
Combat Arms
CyberLink YouCam (Version: 1.0.2117)
D3DX10 (Version: 15.4.2368.0902)
Destination Component (Version: 110.0.0.0)
DeviceDiscovery (Version: 120.0.194.000)
DocMgr (Version: 120.0.000.000)
DocProc (Version: 12.0.0.0)
DocProcQFolder (Version: 1.00.0000)
ERUNT 1.1j
ESET Online Scanner v3
eSupportQFolder (Version: 1.00.0000)
Fax (Version: 120.0.194.000)
Google Chrome (Version: 21.0.1180.83)
GPBaseService2 (Version: 130.0.371.000)
HP Active Support Library (Version: 3.1.6.1)
HP Customer Participation Program 12.0 (Version: 12.0)
HP Document Manager 2.0 (Version: 2.0)
HP Help and Support (Version: 2.0.10.0)
HP Imaging Device Functions 12.0 (Version: 12.0)
HP Photosmart, Officejet, PSC and Deskjet All-In-One Driver Software 8.0.B (Version: 8.0)
HP Product Detection (Version: 10.7.9.0)
HP Quick Launch Buttons 6.40 H2 (Version: 6.40 H2)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 5.003.001.001)
HPDiagnosticAlert (Version: 1.00.0000)
HPNetworkAssistant (Version: 1.1.70)
HPProductAssistant (Version: 130.0.371.000)
Internet Explorer (Enable DEP)
J2SE Runtime Environment 5.0 Update 17 (Version: 1.5.0.170)
Java Auto Updater (Version: 2.1.6.0)
Java™ 7 Update 5 (Version: 7.0.50)
JavaFX 2.1.1 (Version: 2.1.1)
Junk Mail filter update (Version: 15.4.3502.0922)
MarketResearch (Version: 120.0.226.000)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Primary Interop Assemblies (Version: 12.0.4518.1014)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook Connector (Version: 14.0.5118.5000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Security Essentials (Version: 4.0.1526.0)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual Studio 2005 Tools for Office Runtime (Version: 8.0.60940.0)
Microsoft Windows Performance Toolkit (Version: 4.8.0)
Microsoft Windows SDK for Windows 7 (7.1) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 (7.1) (Version: 7.1.7600.0.30514)
Microsoft Windows SDK for Windows 7 Common Utilities (30514) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 Headers and Libraries (30514) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 Redistributable Components for Application Verifier (30514) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 Redistributable Components for Common Tools (30514) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 Redistributable Components for Windows Debugging Tools (30514) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 Samples (30514) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 Utilities for Win32 Development (30514) (Version: 7.1.30514)
Mobile Broadband Generic Drivers (Version: 2.03.06.002.14)
Motorola SM56 Speakerphone Modem (Version: 6.12.25.06)
Mozilla Firefox 14.0.1 (x86 en-US) (Version: 14.0.1)
Mozilla Maintenance Service (Version: 14.0.1)
MPM (Version: 1.00.0000)
MSVCRT (Version: 15.4.2862.0708)
MSVCSetup (Version: 1.00.0000)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Network (Version: 120.0.194.000)
Nexon Game Manager
Nuance OmniPage 17 (Version: 17.0.0000)
NVIDIA Drivers (Version: 1.10)
OCR Software by I.R.I.S. 12.0 (Version: 12.0)
Officejet Pro 8500 A909 Series (Version: 12.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Paint.NET v3.5.10 (Version: 3.60.0)
Pando Media Booster (Version: 2.6.0.1)
ProductContext (Version: 50.0.165.000)
PVSonyDll (Version: 1.00.0001)
QuickBooks (Version: 19.0.4012.705)
QuickBooks Pro 2009 (Version: 19.0.4012.705)
QuickTime (Version: 7.71.80.42)
Realtek High Definition Audio Driver (Version: 6.0.1.5869)
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.52.02 (Version: 3.52.02)
ROBLOX Player for Anthony
ROBLOX Studio 2.0 Beta for Anthony
ROBLOX Studio for Anthony
RoboForm 7-7-2 (All Users) (Version: 7-7-2)
RuneScape Launcher 1.2 (Version: 1.2.0)
Scan (Version: 12.0.0.0)
Segoe UI (Version: 15.4.2271.0615)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 130.0.373.000)
Status (Version: 120.0.194.000)
SugarSync Manager (Version: 1.9.71.94365)
SupportSoft Assisted Service (Version: 15)
SwiftKit
Toolbox (Version: 120.0.194.000)
Toolbox (Version: 82.0.173.000)
TrayApp (Version: 120.0.194.000)
UnloadSupport (Version: 11.0.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2596598) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687400) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Verizon Wireless USB720-V740 Firmware Updates (Version: 1.0.1)
Verizon Wireless USB727 Firmware Updates (Version: 1.0.0)
Visual Studio 2005 Tools for Office Second Edition Runtime
WebReg (Version: 120.0.194.000)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Family Safety (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 4.11 (32-bit) (Version: 4.11.0)
WOT for Internet Explorer (Version: 12.8.2.0)
Yrefresher 1.00

========================= Devices: ================================

Name: Officejet 7400 series
Description: Officejet 7400 series
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Officejet Pro L7700
Description: Officejet Pro L7700
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Officejet Pro L7700
Description: Officejet Pro L7700
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Officejet 7400 series
Description: Officejet 7400 series
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Officejet Pro 8500 A909n
Description: Officejet Pro 8500 A909n
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 56%
Total physical RAM: 3069.68 MB
Available physical RAM: 1327.3 MB
Total Pagefile: 6347.64 MB
Available Pagefile: 4557.32 MB
Total Virtual: 2047.88 MB
Available Virtual: 1964.09 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:298.09 GB) (Free:228.78 GB) NTFS

========================= Users: ========================================

User accounts for \\JUSTINANDMATT

Administrator Anthony ASPNET
Guest


**** End of log ****

#7 InadequateInfirmity

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Posted 31 August 2012 - 05:53 PM

edit: My post a jumbled up together for some reason? Will post when sorted.

Edited by InadequateInfirmity, 31 August 2012 - 06:01 PM.


#8 InadequateInfirmity

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Posted 31 August 2012 - 06:13 PM

Run the fix it below as admin.
http://go.microsoft.com/?linkid=9646978



Copy the text below and save it to a notepad then save it to your desktop call it updatefix.bat then right click it run as admin and then reboot and check updates.



NET STOP BITS
NET STOP WUAUSERV
REGSVR32 C:\WINDOWS\SYSTEM32\WUAUENG.DLL /U /S
REGSVR32 C:\WINDOWS\SYSTEM32\WUAUENG1.DLL /U /S
REGSVR32 C:\WINDOWS\SYSTEM32\WUAPI.DLL /U /S
REGSVR32 C:\WINDOWS\SYSTEM32\ATL.DLL /U /S
REGSVR32 C:\WINDOWS\SYSTEM32\WUCLTUI.DLL /U /S
REGSVR32 C:\WINDOWS\SYSTEM32\WUPS.DLL /U /S
REGSVR32 C:\WINDOWS\SYSTEM32\WUPS2.DLL /S
REGSVR32 C:\WINDOWS\SYSTEM32\IUENGINE.DLL /U /S
REGSVR32 C:\WINDOWS\SYSTEM32\WUWEB.DLL /U /S
REN "%WINDIR%\SOFTWAREDISTRIBUTION" "OLDSDVINOD"
REGSVR32 C:\WINDOWS\SYSTEM32\WUAUENG.DLL /S
REGSVR32 C:\WINDOWS\SYSTEM32\WUAUENG1.DLL /S
REGSVR32 C:\WINDOWS\SYSTEM32\WUAPI.DLL /S
REGSVR32 C:\WINDOWS\SYSTEM32\ATL.DLL /S
REGSVR32 C:\WINDOWS\SYSTEM32\WUCLTUI.DLL /S
REGSVR32 C:\WINDOWS\SYSTEM32\WUPS.DLL /S
REGSVR32 C:\WINDOWS\SYSTEM32\IUENGINE.DLL /S
REGSVR32 C:\WINDOWS\SYSTEM32\WUWEB.DLL /S
NET START BITS
NET START WUAUSERV
NET START CRYPTSVC
REGSVR32 VBSCRIPT.DLL /S
REGSVR32 JSCRIPT.DLL /S
REGSVR32 SCRRUN.DLL /S
REGSVR32 DISPEX.DLL /S
REGSVR32 MSSCRIPT.DLL /S
REGSVR32 SOFTPUB.DLL /S
REGSVR32 WINTRUST.DLL /S
REGSVR32 INITPKI.DLL /S
REGSVR32 URLMON.DLL /S
REGSVR32 DSSENH.DLL /S
REGSVR32 MSXML.DLL /S
REGSVR32 MSXML2.DLL /S
REGSVR32 MSXML3.DLL /S
REGSVR32 RSAENH.DLL /S
REGSVR32 GPKCSP.DLL /S
REGSVR32 SCCBASE.DLL /S
REGSVR32 SLBCSP.DLL /S
REGSVR32 CRYPTDLG.DLL /S
REGSVR32 MSSIP32.DLL /S

Edited by InadequateInfirmity, 31 August 2012 - 06:14 PM.


#9 Justin711

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Posted 01 September 2012 - 10:36 AM

Still get the same error...

#10 InadequateInfirmity

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Posted 01 September 2012 - 11:00 AM

Try a clean boot before trying windows updates if the updates fail then turn the services back on to what they were you can leave the startup the way it is except turn your antivirus back on.


Hit the start button then type msconfig and then under the start up tab un tick everything select apply.Then under the services tab put a tick next to hide micro=soft services then un-tick all that remanin select apply then reboot and check updates.

#11 Justin711

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Posted 01 September 2012 - 04:07 PM

i give up on this. Every time i try to do something, all my programs stop working and i have to do a system restore.

#12 InadequateInfirmity

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Posted 01 September 2012 - 05:48 PM

Download the windows all in one repair tool and run it with all the boxes checked except the bottom two.Mak sure and reboot your machine after it runs.
http://majorgeeks.com/downloadget.php?id=7141&file=15&evp=18a37c9c3804bd022748a38eb328614e

#13 Animal

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Posted 15 September 2012 - 01:59 PM

Topic continued here: http://www.bleepingcomputer.com/forums/topic468588.html

This one closed to avoid confusion.

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