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I have been infected. MSE not able to update. Real time protection is off


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4 replies to this topic

#1 RedBeam

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Posted 29 August 2012 - 07:30 PM

Hello,

Security essentials real time protect is reporting to be off with the big turn on button even though if I go to the settings page the check box has a check on it. Whenever I try to update virus definitions it fails saying no connection can be made even though I can browse normally. Also, did a scan with malwarebytes and it turned up this: http://i.imgur.com/Q5161.jpg . Not sure what this virus/malware is called. Everytime I try to delete it using malwarebytes it keeps popping back up. Any help would be appreciated.

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#2 Broni

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Posted 29 August 2012 - 07:59 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 RedBeam

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Posted 29 August 2012 - 08:24 PM

Hello Broni,

Here are my logs:

Security Check:
Results of screen317's Security Check version 0.99.49
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Microsoft Security Essentials
(On Access scanning disabled!)
Error obtaining update status for antivirus!
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.62.0.1300
JavaFX 2.1.1
Java™ 7 Update 5
Java version out of Date!
Adobe Flash Player 11.4.402.265
Adobe Reader X (10.1.4)
Mozilla Firefox (15.0)
Google Chrome 21.0.1180.75
Google Chrome 21.0.1180.83
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:
````````````````````End of Log``````````````````````

Fanbar Service Scanner:

Farbar Service Scanner Version: 06-08-2012
Ran by Anjo (administrator) on 29-08-2012 at 20:14:16
Running from "C:\Users\Anjo\Desktop"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys
[2009-07-13 18:21] - [2009-07-13 18:21] - 0024576 ____A () D41D8CD98F00B204E9800998ECF8427E

ATTENTION!=====> C:\Windows\System32\drivers\nsiproxy.sys IS INFECTED AND SHOULD BE REPLACED.

C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys
[2012-05-24 01:23] - [2011-12-27 22:59] - 0498688 ____A () D41D8CD98F00B204E9800998ECF8427E

ATTENTION!=====> C:\Windows\System32\drivers\afd.sys IS INFECTED AND SHOULD BE REPLACED.

C:\Windows\System32\drivers\tdx.sys
[2010-11-20 22:24] - [2010-11-20 22:24] - 0119296 ____A () D41D8CD98F00B204E9800998ECF8427E

ATTENTION!=====> C:\Windows\System32\drivers\tdx.sys IS INFECTED AND SHOULD BE REPLACED.

C:\Windows\System32\Drivers\tcpip.sys
[2012-05-24 01:23] - [2012-03-30 06:35] - 1918320 ____A () D41D8CD98F00B204E9800998ECF8427E

ATTENTION!=====> C:\Windows\System32\Drivers\tcpip.sys IS INFECTED AND SHOULD BE REPLACED.

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys
[2009-07-13 19:08] - [2009-07-13 19:08] - 0077312 ____A () D41D8CD98F00B204E9800998ECF8427E

ATTENTION!=====> C:\Windows\System32\drivers\mpsdrv.sys IS INFECTED AND SHOULD BE REPLACED.

C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

MiniToolBox:
MiniToolBox by Farbar Version: 23-07-2012
Ran by Anjo (administrator) on 29-08-2012 at 20:20:56
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20) = Local Area Connection (Connected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection 3 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Antec1100-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #3
Physical Address. . . . . . . . . : 00-0A-3A-72-D0-FA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 90-2B-34-30-63-F4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.127(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, August 29, 2012 7:21:41 PM
Lease Expires . . . . . . . . . . : Sunday, October 06, 2148 2:49:14 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{623E2FD9-D142-401D-8072-715180C5D8BE}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:28d6:340c:3f57:fe80(Preferred)
Link-local IPv6 Address . . . . . : fe80::28d6:340c:3f57:fe80%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{81796823-16E5-4D34-B4E6-3FE1D4EB24E0}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: DD-WRT
Address: 192.168.1.1

Name: google.com
Addresses: 2001:4860:4002:802::1005
74.125.227.105
74.125.227.110
74.125.227.96
74.125.227.97
74.125.227.98
74.125.227.99
74.125.227.100
74.125.227.101
74.125.227.102
74.125.227.103
74.125.227.104


Pinging google.com [74.125.227.104] with 32 bytes of data:
Reply from 74.125.227.104: bytes=32 time=10ms TTL=53
Reply from 74.125.227.104: bytes=32 time=12ms TTL=53

Ping statistics for 74.125.227.104:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 12ms, Average = 11ms
Server: DD-WRT
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.138.253.109
72.30.38.140
98.139.183.24


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=154ms TTL=47
Reply from 98.139.183.24: bytes=32 time=107ms TTL=46

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 107ms, Maximum = 154ms, Average = 130ms
Server: DD-WRT
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
17...00 0a 3a 72 d0 fa ......Bluetooth Device (Personal Area Network) #3
11...90 2b 34 30 63 f4 ......Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
1...........................Software Loopback Interface 1
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
28...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.127 10
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.127 266
192.168.1.127 255.255.255.255 On-link 192.168.1.127 266
192.168.1.255 255.255.255.255 On-link 192.168.1.127 266
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.127 266
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.127 266
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 58 ::/0 On-link
1 306 ::1/128 On-link
12 58 2001::/32 On-link
12 306 2001:0:9d38:953c:28d6:340c:3f57:fe80/128
On-link
12 306 fe80::/64 On-link
12 306 fe80::28d6:340c:3f57:fe80/128
On-link
1 306 ff00::/8 On-link
12 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog5 10 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [168304] (Microsoft Corporation)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [168304] (Microsoft Corporation)
x64-Catalog5 10 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/29/2012 07:23:42 PM) (Source: Software Protection Platform Service) (User: )
Description: The Software Protection service failed to start. 0xD0000022
6.1.7601.17514

Error: (08/29/2012 07:23:29 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2012 07:21:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmpnscfg.exe, version: 12.0.7600.16385, time stamp: 0x4a5bd026
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0xc06d007f
Fault offset: 0x000000000000cacd
Faulting process id: 0x1188
Faulting application start time: 0xwmpnscfg.exe0
Faulting application path: wmpnscfg.exe1
Faulting module path: wmpnscfg.exe2
Report Id: wmpnscfg.exe3

Error: (08/29/2012 07:21:48 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmpnscfg.exe, version: 12.0.7600.16385, time stamp: 0x4a5bd026
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0xc06d007f
Fault offset: 0x000000000000cacd
Faulting process id: 0x12e8
Faulting application start time: 0xwmpnscfg.exe0
Faulting application path: wmpnscfg.exe1
Faulting module path: wmpnscfg.exe2
Report Id: wmpnscfg.exe3

Error: (08/29/2012 07:21:48 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmpnscfg.exe, version: 12.0.7600.16385, time stamp: 0x4a5bd026
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0xc06d007f
Fault offset: 0x000000000000cacd
Faulting process id: 0x1318
Faulting application start time: 0xwmpnscfg.exe0
Faulting application path: wmpnscfg.exe1
Faulting module path: wmpnscfg.exe2
Report Id: wmpnscfg.exe3

Error: (08/29/2012 07:20:19 PM) (Source: Software Protection Platform Service) (User: )
Description: The Software Protection service failed to start. 0xD0000022
6.1.7601.17514

Error: (08/29/2012 07:20:07 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2012 07:18:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmpnscfg.exe, version: 12.0.7600.16385, time stamp: 0x4a5bd026
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0xc06d007f
Fault offset: 0x000000000000cacd
Faulting process id: 0x1384
Faulting application start time: 0xwmpnscfg.exe0
Faulting application path: wmpnscfg.exe1
Faulting module path: wmpnscfg.exe2
Report Id: wmpnscfg.exe3

Error: (08/29/2012 07:18:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmpnscfg.exe, version: 12.0.7600.16385, time stamp: 0x4a5bd026
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0xc06d007f
Fault offset: 0x000000000000cacd
Faulting process id: 0x11e8
Faulting application start time: 0xwmpnscfg.exe0
Faulting application path: wmpnscfg.exe1
Faulting module path: wmpnscfg.exe2
Report Id: wmpnscfg.exe3

Error: (08/29/2012 07:18:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmpnscfg.exe, version: 12.0.7600.16385, time stamp: 0x4a5bd026
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0xc06d007f
Fault offset: 0x000000000000cacd
Faulting process id: 0x1234
Faulting application start time: 0xwmpnscfg.exe0
Faulting application path: wmpnscfg.exe1
Faulting module path: wmpnscfg.exe2
Report Id: wmpnscfg.exe3


System errors:
=============
Error: (08/29/2012 07:36:52 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.135.81.0

Update Source: %NT AUTHORITY59

Update Stage: 4.0.1526.00

Source Path: 4.0.1526.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (08/29/2012 07:31:39 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80070006

Error description: The handle is invalid.

Reason: %%837

Error: (08/29/2012 07:31:39 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%834

Error Code: 0x80070006

Error description: The handle is invalid.

Reason: %%837

Error: (08/29/2012 07:23:42 PM) (Source: Service Control Manager) (User: )
Description: The Software Protection service terminated with the following error:
%%5

Error: (08/29/2012 07:23:40 PM) (Source: Service Control Manager) (User: )
Description: The MBAMService service depends on the MBAMProtector service which failed to start because of the following error:
%%31

Error: (08/29/2012 07:23:40 PM) (Source: Service Control Manager) (User: )
Description: The MBAMProtector service failed to start due to the following error:
%%31

Error: (08/29/2012 07:21:48 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147023611

Error: (08/29/2012 07:21:48 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%-2147023611

Error: (08/29/2012 07:21:48 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80070057

Error: (08/29/2012 07:21:48 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80070505


Microsoft Office Sessions:
=========================
Error: (08/29/2012 07:23:42 PM) (Source: Software Protection Platform Service)(User: )
Description: 0xD00000226.1.7601.17514

Error: (08/29/2012 07:23:29 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2012 07:21:49 PM) (Source: Application Error)(User: )
Description: wmpnscfg.exe12.0.7600.163854a5bd026KERNELBASE.dll6.1.7601.176514e21213cc06d007f000000000000cacd118801cd864572559a16C:\Program Files\Windows Media Player\wmpnscfg.exeC:\Windows\system32\KERNELBASE.dllb0043077-f238-11e1-bd92-000a3a72d0fa

Error: (08/29/2012 07:21:48 PM) (Source: Application Error)(User: )
Description: wmpnscfg.exe12.0.7600.163854a5bd026KERNELBASE.dll6.1.7601.176514e21213cc06d007f000000000000cacd12e801cd86457163e38cC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Windows\system32\KERNELBASE.dllafae6e16-f238-11e1-bd92-000a3a72d0fa

Error: (08/29/2012 07:21:48 PM) (Source: Application Error)(User: )
Description: wmpnscfg.exe12.0.7600.163854a5bd026KERNELBASE.dll6.1.7601.176514e21213cc06d007f000000000000cacd131801cd86457167b42bC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Windows\system32\KERNELBASE.dllaf5be010-f238-11e1-bd92-000a3a72d0fa

Error: (08/29/2012 07:20:19 PM) (Source: Software Protection Platform Service)(User: )
Description: 0xD00000226.1.7601.17514

Error: (08/29/2012 07:20:07 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (08/29/2012 07:18:24 PM) (Source: Application Error)(User: )
Description: wmpnscfg.exe12.0.7600.163854a5bd026KERNELBASE.dll6.1.7601.176514e21213cc06d007f000000000000cacd138401cd8644f85d975aC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Windows\system32\KERNELBASE.dll360ce73b-f238-11e1-87e7-000a3a72d0fa

Error: (08/29/2012 07:18:24 PM) (Source: Application Error)(User: )
Description: wmpnscfg.exe12.0.7600.163854a5bd026KERNELBASE.dll6.1.7601.176514e21213cc06d007f000000000000cacd11e801cd8644f7a83317C:\Program Files\Windows Media Player\wmpnscfg.exeC:\Windows\system32\KERNELBASE.dll35ff8d36-f238-11e1-87e7-000a3a72d0fa

Error: (08/29/2012 07:18:23 PM) (Source: Application Error)(User: )
Description: wmpnscfg.exe12.0.7600.163854a5bd026KERNELBASE.dll6.1.7601.176514e21213cc06d007f000000000000cacd123401cd8644f7b00513C:\Program Files\Windows Media Player\wmpnscfg.exeC:\Windows\system32\KERNELBASE.dll358b02c4-f238-11e1-87e7-000a3a72d0fa


=========================== Installed Programs ============================

3DMark 11 (Version: 1.0.1)
3RVX (Version: 2.5)
7-Zip 9.20
Adobe Flash Player 11 ActiveX (Version: 11.4.402.265)
Adobe Flash Player 11 Plugin (Version: 11.4.402.265)
Adobe Reader X (10.1.4) (Version: 10.1.4)
Akamai NetSession Interface
Alpha Protocol
AMD Catalyst Install Manager (Version: 8.0.873.0)
Analogue: A Hate Story Demo
Apple Application Support (Version: 2.1.7)
Apple Software Update (Version: 2.1.3.127)
ASUS Xonar DG Audio Driver
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 2.0.4.4)
AutoHotkey 1.0.48.05 (Version: 1.0.48.05)
Bastion
Binary Domain
Bonjour (Version: 2.0.2.0)
Bonjour Print Services (Version: 2.0.2.0)
Borderlands (Version: 1.4.1)
Breath of Death VII
Broken Sword: Shadow of the Templars - Director's Cut
Brother MFL-Pro Suite HL-2280DW (Version: 1.0.7.0)
Bulk Rename Utility 2.7.1.2
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2012.0405.2205.37728)
Catalyst Control Center Graphics Previews Common (Version: 2012.0405.2205.37728)
Catalyst Control Center InstallProxy (Version: 2012.0405.2205.37728)
Catalyst Control Center Localization All (Version: 2012.0405.2205.37728)
ccc-utility64 (Version: 2012.0405.2205.37728)
CCC Help Chinese Standard (Version: 2012.0405.2204.37728)
CCC Help Chinese Traditional (Version: 2012.0405.2204.37728)
CCC Help Czech (Version: 2012.0405.2204.37728)
CCC Help Danish (Version: 2012.0405.2204.37728)
CCC Help Dutch (Version: 2012.0405.2204.37728)
CCC Help English (Version: 2012.0405.2204.37728)
CCC Help Finnish (Version: 2012.0405.2204.37728)
CCC Help French (Version: 2012.0405.2204.37728)
CCC Help German (Version: 2012.0405.2204.37728)
CCC Help Greek (Version: 2012.0405.2204.37728)
CCC Help Hungarian (Version: 2012.0405.2204.37728)
CCC Help Italian (Version: 2012.0405.2204.37728)
CCC Help Japanese (Version: 2012.0405.2204.37728)
CCC Help Korean (Version: 2012.0405.2204.37728)
CCC Help Norwegian (Version: 2012.0405.2204.37728)
CCC Help Polish (Version: 2012.0405.2204.37728)
CCC Help Portuguese (Version: 2012.0405.2204.37728)
CCC Help Russian (Version: 2012.0405.2204.37728)
CCC Help Spanish (Version: 2012.0405.2204.37728)
CCC Help Swedish (Version: 2012.0405.2204.37728)
CCC Help Thai (Version: 2012.0405.2204.37728)
CCC Help Turkish (Version: 2012.0405.2204.37728)
CCleaner (Version: 3.19)
Chantelise
Combined Community Codec Pack 2011-11-11 (Version: 2011.11.11.0)
Core Temp 1.0 RC3 (Version: 1.0)
Crusader Kings II
Cthulhu Saves the World
DAEMON Tools Lite (Version: 4.45.4.0315)
Dark Souls Prepare to Die Edition (Version: 1.0.0000.130)
dBpoweramp [Length Split] Codec
dBpoweramp DSP Effects (Version: Release 7)
dBpoweramp Music Converter (Version: Release 14.2)
Dear Esther
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Deus Ex: Human Revolution
Diablo III (Version: 1.0.4.11327)
DiRT 3
DisplayFusion 4.0.1 (Version: 4.0.1.0)
Divinity II: Dragon Knight Saga - Demo
Dreamfall: The Longest Journey
Driver Sweeper version 3.2.0 (Version: 3.2.0)
Dropbox (Version: 1.4.7)
Dxtory version 2.0.114 (Version: 2.0.114)
Easy Tune 6 B12.0425.1 (Version: 1.00.0000)
Endless Space
Europa Universalis III
Far Cry 2
foobar2000 v1.1.12a (Version: 1.1.12a)
foobarCon 0.9 (Version: 0.9)
Fortune Summoners: Secret of the Elemental Stone
Fraps
Galactic Civilizations II - Ultimate Edition
Gemini Rue
Google Chrome (Version: 21.0.1180.83)
Google Earth (Version: 6.2.2.6613)
Google Update Helper (Version: 1.3.21.115)
Hi-Rez Studios Authenticate and Update Service (Version: 3.0.0.0)
HTC Driver Installer (Version: 3.0.0.023)
HTC Sync Manager (Version: 1.0.39.1)
ImgBurn (Version: 2.5.7.0)
Impulse
Impulse (Version: 1.0)
Intel® Management Engine Components (Version: 8.0.0.1351)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.3.214)
IntelR Trusted Connect Service Client (Version: 1.23.216.0)
Java Auto Updater (Version: 2.1.6.0)
Java™ 7 Update 5 (Version: 7.0.50)
JavaFX 2.1.1 (Version: 2.1.1)
JDownloader 0.9 (Version: 0.9)
Lightscreen
LIMBO
Logitech Harmony Remote Software (Version: 1.0.110307)
Logitech Harmony Remote Software 7 (Version: 7.7.0.0)
Machinarium
Magicka
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
Mayflash Wii Classic Controller Box
Metro 2033
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30320)
Microsoft .NET Framework 4 Extended (Version: 4.0.30320)
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170) (Version: 3.5.30730.0)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.92.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.4734.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Security Essentials (Version: 4.0.1526.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft XNA Framework Redistributable 3.1 (Version: 3.1.10527.0)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
MonkeyMote 4 Foobar (Version: 1.8.6.0)
Mozilla Firefox 15.0 (x86 en-US) (Version: 15.0)
Mozilla Maintenance Service (Version: 15.0)
Mp3tag v2.51 (Version: v2.51)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mumble 1.2.3 (Version: 1.2.3)
Music Manager
NVIDIA PhysX (Version: 9.10.0513)
OpenAL
Postbox (3.0.4) (Version: 3.0.4 (en-US))
PunkBuster Services (Version: 0.986)
Puzzle Agent
QuickTime (Version: 7.72.80.56)
Rapture3D 2.4.8 Game
Realtek HDMI Audio Driver for ATI (Version: 6.0.1.6519)
Realtek High Definition Audio Driver (Version: 6.0.1.6554)
Recettear: An Item Shop's Tale
Remote Control USB Driver (Version: 2.3.2.317)
Risen - Demo
RivaTuner v2.24 MSI Master Overclocking Arena 2009 edition (Version: v2.24 MSI Master Overclocking Arena 2009 edition)
Rochard Demo
Samsung SSD Magician (Version: 3.1.1)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.6.0)
Sins of a Solar Empire: Trinity
Skype? 5.10 (Version: 5.10.116)
Sonic Generations Demo
SteamTool 1.1 (Version: 1.1)
Super Street Fighter IV: Arcade Edition (Version: 1.0.0000.129)
SUPER STREET FIGHTER IV: ARCADE EDITION (Version: 1.0.0004.129)
Syberia
Terraria
The Binding of Isaac
The Last Remnant
The Walking Dead © 3 version 1 (Version: 1)
Total War: SHOGUN 2 Demo
Tribes: Ascend
TweetDeck (Version: 1.4.0)
Ubisoft Game Launcher (Version: 1.0.0.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553092)
Vampire: The Masquerade - Bloodlines
WBFS Manager 3.0 (Version: 3.0)
Winamp (Version: 5.623 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows 7 USB/DVD Download Tool (Version: 1.0.30)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Wondershare Video Converter Ultimate(Build 5.7.6.2)
XSplit (Version: 1.0.1206.0203)
Ys Origin
Ys: The Oath in Felghana
μTorrent (Version: 3.1.3)
真剣で私に恋しなさい!S

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 8154.3 MB
Available physical RAM: 4945.07 MB
Total Pagefile: 16306.79 MB
Available Pagefile: 12650.64 MB
Total Virtual: 4095.88 MB
Available Virtual: 3956.78 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:119.14 GB) (Free:30.2 GB) NTFS
2 Drive d: (Vista Drive) (Fixed) (Total:48.83 GB) (Free:0.21 GB) NTFS
4 Drive f: (BlackSeven) (Fixed) (Total:931.51 GB) (Free:19.92 GB) NTFS
5 Drive g: (FreeAgent GoFlex Drive) (Fixed) (Total:1863.01 GB) (Free:824.28 GB) NTFS
7 Drive i: (Old Dell HDD) (Fixed) (Total:48.83 GB) (Free:4.51 GB) NTFS
8 Drive j: (SamsungCombine) (Fixed) (Total:365.05 GB) (Free:4.73 GB) NTFS
9 Drive k: (MemoryGET) (Fixed) (Total:488.28 GB) (Free:10.04 GB) NTFS
10 Drive l: (PS3) (Fixed) (Total:63.46 GB) (Free:23.15 GB) FAT32
11 Drive m: (New Volume) (Fixed) (Total:379.75 GB) (Free:31.95 GB) NTFS
12 Drive y: (Three Gig) (Fixed) (Total:3 GB) (Free:0.13 GB) NTFS

========================= Users: ========================================

User accounts for \\ANTEC1100-PC

Administrator Anjo Guest


**** End of log ****

Malwarebytes:

Malwarebytes Anti-Malware (Trial) 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.29.10

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Anjo :: ANTEC1100-PC [administrator]

Protection: Disabled

8/29/2012 8:16:28 PM
mbam-log-2012-08-29 (20-16-28).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 204966
Time elapsed: 22 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 6
c:\windows\syshost.exe (Trojan.Downloader) -> Delete on reboot.
c:\users\anjo\appdata\local\temp\syshost.exe (Spyware.Agent) -> Delete on reboot.
c:\users\public\appdata\local\temp\syshost.exe (Spyware.Agent) -> Delete on reboot.
c:\windows\serviceprofiles\localservice\appdata\local\temp\syshost.exe (Spyware.Agent) -> Delete on reboot.
c:\windows\serviceprofiles\networkservice\appdata\local\temp\syshost.exe (Spyware.Agent) -> Delete on reboot.
c:\windows\temp\syshost.exe (Spyware.Agent) -> Delete on reboot.

(end)

aswMBR:
aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-08-29 20:21:39
-----------------------------
20:21:39.757 OS Version: Windows x64 6.1.7601 Service Pack 1
20:21:39.757 Number of processors: 4 586 0x2A07
20:21:39.757 ComputerName: ANTEC1100-PC UserName: Anjo
20:21:39.771 Initialze error C0000001 - driver not loaded
20:22:35.661 AVAST engine defs: 12082901
20:22:58.727 Service scanning
20:22:59.360 Modules scanning
20:22:59.363 Disk 0 trace - called modules:
20:22:59.365
20:22:59.382 AVAST engine scan C:\Windows
20:22:59.393 AVAST engine scan C:\Windows\system32
20:22:59.413 AVAST engine scan C:\Windows\system32\drivers
20:22:59.421 AVAST engine scan C:\Users\Anjo
20:22:59.429 AVAST engine scan C:\ProgramData
20:22:59.430 Scan finished successfully
20:23:17.889 The log file has been saved successfully to "C:\Users\Anjo\Desktop\aswMBR.txt"

#4 Broni

Broni

    The Coolest BC Computer


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Posted 29 August 2012 - 08:33 PM

aswMBR looks incomplete but at this point it doesn't matter because it looks like you're seriously infected and an elevated help will be required.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#5 RedBeam

RedBeam
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Posted 31 August 2012 - 11:03 PM

Hello Broni,

I forgot to make the note here. But yes I have completed all the steps in the guide and have started the malware removal process.




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