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Windows Firewall can't be started, etc.


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13 replies to this topic

#1 ImmaNoob

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Posted 29 August 2012 - 07:22 PM

Here are my issues:

I came home from work and saw that my Microsoft Security Essentials were off and did not want to start again, the same goes for my Windows Firewall. I was not able to run scans either. I did manage to remove and re install MSE somewhat with success, it performed a scan and found a virus and a trojan with the same name and endings and I removed them (Sirefef numerous of them with different endings). However my Firewall still won't start and I can't click any hyperlinks either, when clicking Hyperlinks I receive a message saying: This operation has been cancelled due to restrictions on this computer. Please contact your system administrator. When trying to turn on the Firewall I receive error codes 0x6D9 and 0x8007424. I also checked in Services and my Security Center as well as my Firewall is not listed there. I'm running Windows 7 Home Premium Service Pack 1. Thanks!

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#2 Broni

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Posted 29 August 2012 - 08:00 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

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#3 ImmaNoob

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Posted 29 August 2012 - 08:16 PM

Hi Broni,

thank you for the warm welcome and here is my 1st report:

Results of screen317's Security Check version 0.99.49
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
Microsoft Security Essentials
(On Access scanning disabled!)
Error obtaining update status for antivirus!
`````````Anti-malware/Other Utilities Check:`````````
Java™ 6 Update 31
Java version out of Date!
Adobe Flash Player 11.3.300.271 Flash Player out of Date!
Adobe Reader 9 Adobe Reader out of Date!
Mozilla Firefox (14.0.1)
Google Chrome 21.0.1180.79
Google Chrome 21.0.1180.83
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

#4 ImmaNoob

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Posted 29 August 2012 - 08:18 PM

Report #2:

Farbar Service Scanner Version: 06-08-2012
Ran by Nikita BigBank (administrator) on 29-08-2012 at 21:17:18
Running from "C:\Users\Nikita BigBank\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.

bfe Service is not running. Checking service configuration:
The start type of bfe service is OK.
The ImagePath of bfe service is OK.
The ServiceDll of bfe service is OK.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.


Windows Update:
============
BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.


Other Services:
==============
Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

#5 ImmaNoob

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Posted 29 August 2012 - 08:21 PM

Report #3:


Palringo
PDF Settings CS4 (Version: 9.0)
PFPortChecker 1.0.39 (Version: 1.0.39)
Photoshop Camera Raw (Version: 5.0)
Photoshop Camera Raw_x64 (Version: 5.0)
Pixel Bender Toolkit (Version: 1.0)
Pogo Games (remove only)
QuickBooks (Version: 21.0.4003.904)
QuickBooks Pro 2011 (Version: 21.0.4003.904)
QuickTime (Version: 7.71.80.42)
Realtek Ethernet Controller Driver For Windows Vista and Later (Version: 1.00.0009)
Realtek High Definition Audio Driver (Version: 6.0.1.5919)
Skype Click to Call (Version: 6.2.10687)
Skype™ 5.10 (Version: 5.10.116)
Suite Shared Configuration CS4 (Version: 1.0)
Swag Bucks Toolbar (Version: 6.8.5.1)
swMSM (Version: 12.0.0.1)
UltraVnc (Version: 1.0.9.62)
Unity Web Player (Version: )
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Family Safety (Version: 14.0.8118.427)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Movie Maker (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Writer (Version: 14.0.8117.0416)
WinRAR archiver
Wonderland Buddy - Pogo Version 1.6
Yahoo! BrowserPlus 2.9.8
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 44%
Total physical RAM: 8079.05 MB
Available physical RAM: 4499.59 MB
Total Pagefile: 16156.3 MB
Available Pagefile: 12667.58 MB
Total Virtual: 4095.88 MB
Available Virtual: 3965.86 MB

========================= Partitions: =====================================

1 Drive c: (WIN7) (Fixed) (Total:921.51 GB) (Free:818.84 GB) NTFS

========================= Users: ========================================

User accounts for \\DAVINCIHD

Administrator Guest Nikita BigBank


**** End of log ****

#6 Broni

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Posted 29 August 2012 - 08:23 PM

The above is very incomplete.
Redo.

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#7 ImmaNoob

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Posted 29 August 2012 - 09:01 PM

Report #4:

Malwarebytes Anti-Malware (Trial) 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.29.10

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Nikita BigBank :: DAVINCIHD [administrator]

Protection: Enabled

8/29/2012 9:51:20 PM
mbam-log-2012-08-29 (21-51-20).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 211010
Time elapsed: 4 minute(s), 24 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 2
HKCU\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{09971cee-01b8-42bc-9d91-456b1faad6be} (PUP.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{09971cee-01b8-42bc-9d91-456b1faad6be} (PUP.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\$RECYCLE.BIN\S-1-5-21-321980617-990551525-4145136555-1000\$RUIY4NR.exe (Trojan.PWS) -> Quarantined and deleted successfully.

(end)

#8 ImmaNoob

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Posted 29 August 2012 - 09:11 PM

Report #3 2nd ti


MiniToolBox by Farbar Version: 23-07-2012
Ran by Nikita BigBank (administrator) on 29-08-2012 at 22:07:17
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", ""
"network.proxy.type", 4
========================= Hosts content: =================================

127.0.0.1 localhost
127.0.0.1 activate.adobe.com
127.0.0.1 practivate.adobe.com
127.0.0.1 ereg.adobe.com
127.0.0.1 activate.wip3.adobe.com
127.0.0.1 wip3.adobe.com
127.0.0.1 3dns-3.adobe.com
127.0.0.1 3dns-2.adobe.com
127.0.0.1 adobe-dns.adobe.com
127.0.0.1 adobe-dns-2.adobe.com
127.0.0.1 adobe-dns-3.adobe.com
127.0.0.1 ereg.wip3.adobe.com
127.0.0.1 activate-sea.adobe.com
127.0.0.1 wwis-dubc1-vip60.adobe.com
127.0.0.1 activate-sjc0.adobe.com

========================= IP Configuration: ================================

WNDA3100v2 - RangeMax Dual Band Wireless-N USB Adapter = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : DaVinciHD
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 30-46-9A-31-FB-41
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WNDA3100v2 - RangeMax Dual Band Wireless-N USB Adapter
Physical Address. . . . . . . . . : 30-46-9A-31-FB-41
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, August 29, 2012 10:02:34 PM
Lease Expires . . . . . . . . . . : Thursday, August 30, 2012 10:02:33 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : E0-CB-4E-D9-11-47
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{715D61F5-D4FA-4514-AA2B-1A84FEED8AF9}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 2607:f8b0:4004:801::1001
74.125.228.71
74.125.228.65
74.125.228.67
74.125.228.73
74.125.228.68
74.125.228.72
74.125.228.70
74.125.228.64
74.125.228.69
74.125.228.66
74.125.228.78


Pinging google.com [74.125.228.97] with 32 bytes of data:
Reply from 74.125.228.97: bytes=32 time=17ms TTL=55
Reply from 74.125.228.97: bytes=32 time=36ms TTL=55

Ping statistics for 74.125.228.97:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 36ms, Average = 26ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.139.183.24
98.138.253.109
72.30.38.140


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=113ms TTL=50
Reply from 98.139.183.24: bytes=32 time=110ms TTL=50

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 110ms, Maximum = 113ms, Average = 111ms
Server: UnKnown
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=1ms TTL=128
Reply from 127.0.0.1: bytes=32 time=2ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 2ms, Average = 1ms
===========================================================================
Interface List
13...30 46 9a 31 fb 41 ......Microsoft Virtual WiFi Miniport Adapter
12...30 46 9a 31 fb 41 ......WNDA3100v2 - RangeMax Dual Band Wireless-N USB Adapter
10...e0 cb 4e d9 11 47 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
16...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.5 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.5 281
192.168.1.5 255.255.255.255 On-link 192.168.1.5 281
192.168.1.255 255.255.255.255 On-link 192.168.1.5 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.5 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.5 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 mswsock.dll [File Not found] ()
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"

Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 mswsock.dll [File Not found] ()
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
x64-Catalog5 01 mswsock.dll [File Not found] ()
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 mswsock.dll [File Not found] ()
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"

x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 mswsock.dll [File Not found] ()
x64-Catalog9 02 mswsock.dll [File Not found] ()
x64-Catalog9 03 mswsock.dll [File Not found] ()
x64-Catalog9 04 mswsock.dll [File Not found] ()
x64-Catalog9 05 mswsock.dll [File Not found] ()
x64-Catalog9 06 mswsock.dll [File Not found] ()
x64-Catalog9 07 mswsock.dll [File Not found] ()
x64-Catalog9 08 mswsock.dll [File Not found] ()
x64-Catalog9 09 mswsock.dll [File Not found] ()
x64-Catalog9 10 mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/29/2012 10:03:34 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro Plus 2011":
LicenseUtility::`anonymous-namespace'::LicenseUtilityImp::getProductMode: Product mode not found

Error: (08/29/2012 10:03:24 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (08/29/2012 10:03:24 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (08/29/2012 10:03:24 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (08/29/2012 09:50:19 PM) (Source: Application Hang) (User: )
Description: The program mbam.exe version 1.62.0.87 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 10c8

Start Time: 01cd864e0a8da3c1

Termination Time: 4

Application Path: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe

Report Id: af100f34-f241-11e1-89b6-e0cb4ed91147

Error: (08/29/2012 09:11:59 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {55fef164-7a22-4b96-b807-11f5f5ff1219}

Error: (08/29/2012 00:30:22 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (08/29/2012 00:30:18 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (08/25/2012 00:30:25 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (08/25/2012 00:30:20 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.


System errors:
=============
Error: (08/29/2012 10:03:37 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%-2147024891

Error: (08/29/2012 10:03:37 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147024891

Error: (08/29/2012 10:02:39 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
TfFsMon
TfSysMon

Error: (08/29/2012 10:02:33 PM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall service terminated with service-specific error %%5.

Error: (08/29/2012 10:18:48 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.131.2371.0

Update Source: %NT AUTHORITY59

Update Stage: 4.0.1526.00

Source Path: 4.0.1526.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (08/29/2012 04:59:01 AM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147024891

Error: (08/29/2012 04:59:01 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%-2147024891

Error: (08/29/2012 04:58:04 AM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147024891

Error: (08/29/2012 04:58:04 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%-2147024891

Error: (08/28/2012 00:05:24 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147024891


Microsoft Office Sessions:
=========================
Error: (08/29/2012 10:03:34 PM) (Source: QuickBooks)(User: )
Description: QuickBooks Pro Plus 2011LicenseUtility::`anonymous-namespace'::LicenseUtilityImp::getProductMode: Product mode not found

Error: (08/29/2012 10:03:24 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

Error: (08/29/2012 10:03:24 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

Error: (08/29/2012 10:03:24 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

Error: (08/29/2012 09:50:19 PM) (Source: Application Hang)(User: )
Description: mbam.exe1.62.0.8710c801cd864e0a8da3c14C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exeaf100f34-f241-11e1-89b6-e0cb4ed91147

Error: (08/29/2012 09:11:59 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {55fef164-7a22-4b96-b807-11f5f5ff1219}

Error: (08/29/2012 00:30:22 AM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8

Error: (08/29/2012 00:30:18 AM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3

Error: (08/25/2012 00:30:25 AM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8

Error: (08/25/2012 00:30:20 AM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 1.2.0)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.2.443)
Adobe Acrobat 9 Pro - English, Français, Deutsch (Version: 9.0.0)
Adobe After Effects CS4 (Version: 9)
Adobe After Effects CS4 Presets (Version: 9)
Adobe After Effects CS4 Template Projects & Footage (Version: 9)
Adobe After Effects CS4 Third Party Content (Version: 9)
Adobe AIR (Version: 1.1.0.5790)
Adobe Anchor Service CS4 (Version: 2.0)
Adobe Anchor Service x64 CS4 (Version: 2.0)
Adobe Asset Services CS4 (Version: 4)
Adobe Bridge CS4 (Version: 3)
Adobe CMaps CS4 (Version: 2.0)
Adobe CMaps x64 CS4 (Version: 2.0)
Adobe Color - Photoshop Specific CS4 (Version: 2.0)
Adobe Color EU Recommended Settings CS4 (Version: 2.0)
Adobe Color JA Extra Settings CS4 (Version: 2.0)
Adobe Color NA Extra Settings CS4 (Version: 2.0)
Adobe Color Video Profiles AE CS4 (Version: 2.0)
Adobe Color Video Profiles CS CS4 (Version: 2.0)
Adobe Contribute CS4 (Version: 5.0)
Adobe Creative Suite 4 Master Collection (Version: 4.0)
Adobe CS4 American English Speech Analysis Models (Version: 1)
Adobe CSI CS4 (Version: 1)
Adobe CSI CS4 x64 (Version: 1)
Adobe Default Language CS4 (Version: 2.0)
Adobe Device Central CS4 (Version: 2)
Adobe Dreamweaver CS4 (Version: 10.0)
Adobe Drive CS4 (Version: 1)
Adobe Drive CS4 x64 (Version: 1)
Adobe Dynamiclink Support (Version: 1)
Adobe Encore CS4 (Version: 4)
Adobe Encore CS4 Codecs (Version: 4)
Adobe Encore CS4 Library (Version: 4)
Adobe ExtendScript Toolkit CS4 (Version: 3.0.0)
Adobe Extension Manager CS4 (Version: 2.0)
Adobe Fireworks CS4 (Version: 10.0)
Adobe Flash CS4 (Version: 10.0)
Adobe Flash CS4 Extension - Flash Lite STI en (Version: 3.0)
Adobe Flash CS4 STI-en (Version: 10.0)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.271)
Adobe Flash Player 11 Plugin (Version: 11.3.300.271)
Adobe Fonts All (Version: 2.0)
Adobe Fonts All x64 (Version: 2.0)
Adobe Illustrator CS4 (Version: 14.0)
Adobe InDesign CS4 (Version: 6.0)
Adobe InDesign CS4 Application Feature Set Files (Roman) (Version: 6.0)
Adobe InDesign CS4 Common Base Files (Version: 6.0)
Adobe InDesign CS4 Icon Handler (Version: 6.0)
Adobe InDesign CS4 Icon Handler x64 (Version: 6.0)
Adobe Linguistics CS4 (Version: 4.0.0)
Adobe Linguistics CS4 x64 (Version: 4.0.0)
Adobe Media Encoder CS4 (Version: 1.0)
Adobe Media Encoder CS4 Additional Exporter (Version: 1.0)
Adobe Media Encoder CS4 Dolby (Version: 1.0)
Adobe Media Encoder CS4 Exporter (Version: 1.0)
Adobe Media Encoder CS4 Importer (Version: 1.0)
Adobe Media Player (Version: 0.0.0)
Adobe Media Player (Version: 1.1)
Adobe MotionPicture Color Files CS4 (Version: 2.0)
Adobe OnLocation CS4 (Version: 4)
Adobe Output Module (Version: 2.0)
Adobe PDF Library Files CS4 (Version: 9.0)
Adobe PDF Library Files x64 CS4 (Version: 9.0)
Adobe Photoshop CS4 (64 Bit) (Version: 11.0)
Adobe Photoshop CS4 (Version: 11.0)
Adobe Photoshop CS4 Support (Version: 11.0)
Adobe Premiere Pro CS4 (Version: 4)
Adobe Premiere Pro CS4 Functional Content (Version: 4)
Adobe Premiere Pro CS4 Third Party Content (Version: 4)
Adobe Reader 9.1 (Version: 9.1.0)
Adobe Search for Help (Version: 1.0)
Adobe Service Manager Extension (Version: 1.0)
Adobe Setup (Version: 2.0)
Adobe SGM CS4 (Version: 3.0)
Adobe Shockwave Player 11.6 (Version: 11.6.5.635)
Adobe SING CS4 (Version: 2.0)
Adobe Soundbooth CS4 (Version: 2)
Adobe Soundbooth CS4 Codecs (Version: 2)
Adobe Type Support CS4 (Version: 9.0)
Adobe Type Support x64 CS4 (Version: 9.0)
Adobe Update Manager CS4 (Version: 6.0.0)
Adobe Version Cue CS4 Server (Version: 4.0)
Adobe WinSoft Linguistics Plugin (Version: 1.1)
Adobe WinSoft Linguistics Plugin x64 (Version: 1.1)
Adobe XMP Panels CS4 (Version: 2.0)
AdobeColorCommonSetCMYK (Version: 2.0)
AdobeColorCommonSetRGB (Version: 2.0)
Advertising Center (Version: 0.0.0.2)
AI Manager (Version: 1.08.07)
Alexa Toolbar
Amazon MP3 Downloader 1.0.10
AP1 Loader 1.87.1
Apple Application Support (Version: 2.1.9)
Apple Mobile Device Support (Version: 5.2.0.6)
Apple Software Update (Version: 2.1.3.127)
ASUSUpdate (Version: 7.17.12)
AVG Security Toolbar (Version: 12.2.0.5)
Big Fish Games: Game Manager (Version: 3.0.1.60)
Bonjour (Version: 3.0.0.10)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Connect (Version: 1.0.0.1)
Coupon Printer for Windows (Version: 5.0.0.1)
EPU-4 Engine (Version: 1.00.25)
Facebook Video Calling 1.2.0.159 (Version: 1.2.159)
FileZilla Client 3.3.4.1 (Version: 3.3.4.1)
GemMaster 2.6.7.1114
GhostMouse (Version: Free V3.2.1)
Google Chrome (Version: 21.0.1180.83)
Google Talk Plugin (Version: 3.5.1.8982)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3203.136)
Google Update Helper (Version: 1.3.21.115)
GoToMeeting 5.1.0.880 (Version: 5.1.0.880)
Grim Tales: The Legacy
I SPY ™ Spooky Mansion Deluxe
ImagXpress (Version: 7.0.74.0)
ImgBurn (Version: 2.5.5.0)
Intel® Control Center (Version: 1.2.0.1006)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1968)
Intel® Management Engine Components (Version: 6.0.0.1179)
iTunes (Version: 10.6.3.25)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
Jewel Quest Mysteries 2 Trail of the Midnight Heart (remove only)
Junk Mail filter update (Version: 14.0.8117.416)
kuler (Version: 2.0)
Lexmark Software Uninstall
LightScribe System Software (Version: 1.18.13.1)
Magic ISO Maker v5.5 (build 0281)
Magic Life Survey
MagicDisc 2.7.106
magicJack (Version: 2.0.6073.4413)
Mahjong Towers Eternity ™
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
Menu Templates - Starter Kit (Version: 9.6.0.0)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2003 Primary Interop Assemblies (Version: 11.0.6553.0)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Security Essentials (Version: 4.0.1526.0)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft Visual Studio 2005 Tools for Office Runtime (Version: 8.0.60940.0)
Microsoft Works (Version: 9.7.0621)
MobileMe Control Panel (Version: 3.1.6.0)
Move Media Player
Movie Templates - Starter Kit (Version: 9.6.0.0)
Mozilla Firefox 14.0.1 (x86 en-US) (Version: 14.0.1)
Mozilla Maintenance Service (Version: 14.0.1)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
Mystery Case Files ®: 13th Skull ™
Mystery Case Files®: Escape from Ravenhearst™
Nancy Drew - Danger by Design
Nancy Drew: Secrets Can Kill Remastered
Nancy Drew: The Trail of the Twister
Nancy Drew: Warnings at Waverly Academy
Nero 9 Essentials
Nero BurnRights (Version: 3.4.13.100)
Nero BurnRights Help (Version: 3.4.4.100)
Nero ControlCenter (Version: 9.0.0.1)
Nero CoverDesigner (Version: 4.4.23.100)
Nero DiscSpeed (Version: 5.4.13.100)
Nero DriveSpeed (Version: 4.4.12.100)
Nero Express Help (Version: 9.4.39.100)
Nero InfoTool (Version: 6.4.12.100)
Nero Installer (Version: 4.4.9.0)
Nero Online Upgrade (Version: 1.3.0.0)
Nero ShowTime (Version: 5.4.27.100)
Nero StartSmart (Version: 9.4.40.100)
Nero StartSmart Help (Version: 9.4.40.100)
Nero Vision (Version: 6.4.19.100)
Nero Vision Help (Version: 6.4.15.100)
NeroExpress (Version: 9.4.39.100)
neroxml (Version: 1.0.0)
NETGEAR WNDA3100v2 wireless USB 2.0 adapter (Version: 1.0.0.133)
Nostradamus: The Last Prophecy
OpenOffice.org 3.2 (Version: 3.2.9502)
Outlook Setup Tool (Version: 2.0.14)
Palringo
PDF Settings CS4 (Version: 9.0)
PFPortChecker 1.0.39 (Version: 1.0.39)
Photoshop Camera Raw (Version: 5.0)
Photoshop Camera Raw_x64 (Version: 5.0)
Pixel Bender Toolkit (Version: 1.0)
Pogo Games (remove only)
QuickBooks (Version: 21.0.4003.904)
QuickBooks Pro 2011 (Version: 21.0.4003.904)
QuickTime (Version: 7.71.80.42)
Realtek Ethernet Controller Driver For Windows Vista and Later (Version: 1.00.0009)
Realtek High Definition Audio Driver (Version: 6.0.1.5919)
Skype Click to Call (Version: 6.2.10687)
Skype™ 5.10 (Version: 5.10.116)
Suite Shared Configuration CS4 (Version: 1.0)
Swag Bucks Toolbar (Version: 6.8.5.1)
swMSM (Version: 12.0.0.1)
UltraVnc (Version: 1.0.9.62)
Unity Web Player (Version: )
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Family Safety (Version: 14.0.8118.427)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Movie Maker (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Writer (Version: 14.0.8117.0416)
WinRAR archiver
Wonderland Buddy - Pogo Version 1.6
Yahoo! BrowserPlus 2.9.8
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 23%
Total physical RAM: 8079.05 MB
Available physical RAM: 6176.38 MB
Total Pagefile: 16156.3 MB
Available Pagefile: 14195.75 MB
Total Virtual: 4095.88 MB
Available Virtual: 3953.11 MB

========================= Partitions: =====================================

1 Drive c: (WIN7) (Fixed) (Total:921.51 GB) (Free:818.71 GB) NTFS

========================= Users: ========================================

User accounts for \\DAVINCIHD

Administrator Guest Nikita BigBank


**** End of log ****

#9 ImmaNoob

ImmaNoob
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  • Gender:Female
  • Location:Philly
  • Local time:05:41 PM

Posted 29 August 2012 - 10:13 PM

Report #5:


aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-08-29 22:13:30
-----------------------------
22:13:30.905 OS Version: Windows x64 6.1.7601 Service Pack 1
22:13:30.905 Number of processors: 4 586 0x2502
22:13:30.905 ComputerName: DAVINCIHD UserName:
22:13:32.762 Initialize success
22:14:15.866 AVAST engine defs: 12082901
22:14:49.946 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
22:14:49.947 Disk 0 Vendor: ST31000528AS CC44 Size: 953869MB BusType: 3
22:14:49.963 Disk 0 MBR read successfully
22:14:49.965 Disk 0 MBR scan
22:14:49.969 Disk 0 unknown MBR code
22:14:49.972 Disk 0 Partition 1 00 1B Hidd FAT32 NTFS 10244 MB offset 63
22:14:50.005 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 943622 MB offset 20980890
22:14:50.055 Disk 0 scanning C:\Windows\system32\drivers
22:15:01.029 Service scanning
22:15:22.572 Modules scanning
22:15:22.572 Disk 0 trace - called modules:
22:15:22.588 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys ataport.SYS pciide.sys PCIIDEX.SYS hal.dll atapi.sys
22:15:22.588 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8007dde060]
22:15:22.588 3 CLASSPNP.SYS[fffff8800199543f] -> nt!IofCallDriver -> [0xfffffa8007ae9e40]
22:15:22.603 5 ACPI.sys[fffff88000fa87a1] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa8007ad2060]
22:15:23.976 AVAST engine scan C:\Windows
22:15:26.317 AVAST engine scan C:\Windows\system32
22:18:23.311 AVAST engine scan C:\Windows\system32\drivers
22:18:37.011 AVAST engine scan C:\Users\Nikita BigBank
22:51:46.520 AVAST engine scan C:\ProgramData
22:53:50.103 Scan finished successfully
23:11:46.728 Disk 0 MBR has been saved successfully to "C:\Users\Nikita BigBank\Desktop\MBR.dat"
23:11:46.773 The log file has been saved successfully to "C:\Users\Nikita BigBank\Desktop\aswMBR.txt"

#10 Broni

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Posted 30 August 2012 - 12:28 AM

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

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#11 ImmaNoob

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Posted 30 August 2012 - 08:41 AM

Rkill 2.3.3 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2012 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 08/30/2012 09:39:29 AM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop.

* No malware services found to stop.

Checking for processes to terminate.

* C:\Windows\system32\LMabcoms.exe (PID: 1828) [WD-HEUR]
* C:\Users\Nikita BigBank\Downloads\aswMBR.exe (PID: 1088) [UP-HEUR]

2 proccesses terminated!

Checking Registry for malware related settings.

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks.

* ALERT: ZEROACCESS rootkit symptoms found!

* HKEY_CLASSES_ROOT\CLSID\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InprocServer32 [ZA Reg Hijack]
* C:\Users\Nikita BigBank\AppData\Local\{6ed21b53-1e00-feb0-f299-3b1d83a39919}\ [ZA Dir]
* C:\Users\Nikita BigBank\AppData\Local\{6ed21b53-1e00-feb0-f299-3b1d83a39919}\@ [ZA File]
* C:\Users\Nikita BigBank\AppData\Local\{6ed21b53-1e00-feb0-f299-3b1d83a39919}\L\ [ZA Dir]
* C:\Users\Nikita BigBank\AppData\Local\{6ed21b53-1e00-feb0-f299-3b1d83a39919}\U\ [ZA Dir]
* C:\Windows\installer\{6ed21b53-1e00-feb0-f299-3b1d83a39919}\ [ZA Dir]
* C:\Windows\installer\{6ed21b53-1e00-feb0-f299-3b1d83a39919}\@ [ZA File]
* C:\Windows\installer\{6ed21b53-1e00-feb0-f299-3b1d83a39919}\L\ [ZA Dir]
* C:\Windows\installer\{6ed21b53-1e00-feb0-f299-3b1d83a39919}\L\00000004.@ [ZA File]
* C:\Windows\installer\{6ed21b53-1e00-feb0-f299-3b1d83a39919}\L\201d3dde [ZA File]
* C:\Windows\installer\{6ed21b53-1e00-feb0-f299-3b1d83a39919}\U\ [ZA Dir]

Checking Windows Service Integrity:

* Windows Firewall (MpsSvc) is not Running.
Startup Type set to: Automatic

* BITS [Missing Service]
* CscService [Missing Service]
* iphlpsvc [Missing Service]
* PeerDistSvc [Missing Service]
* UmRdpService [Missing Service]
* WinDefend [Missing Service]
* WMPNetworkSvc [Missing Service]
* wscsvc [Missing Service]

* SharedAccess [Missing ImagePath]

Searching for Missing Digital Signatures:

* No issues found.

Program finished at: 08/30/2012 09:40:01 AM
Execution time: 0 hours(s), 0 minute(s), and 32 seconds(s)

#12 Broni

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Posted 30 August 2012 - 06:42 PM

OK, we have ZeroAccess rootkit infection there.
It'll require elevated help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#13 ImmaNoob

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Posted 30 August 2012 - 07:46 PM

Thank you Broni, I'm not sure what a ZeroAccess rootkit infection is, am stuck on Step 7 right now, as its not letting me check the majority of boxes required for scan.

#14 Broni

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Posted 30 August 2012 - 08:03 PM

Create new topic in malware removal forum and complete as many steps as you can.
If any problems ask your questions there.

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