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Home router blocking one website?!


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21 replies to this topic

#1 BullwinkleJ

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Posted 29 August 2012 - 08:24 AM

Hi!

I have an otherwise great router: the Asus RT-N56U.

Just recently, it seems to be blocking the site Appshopper.com. I visit that site frequently and have it as one of my highlight search options in Chrome and IE (highlight a word and an option to search different sites pops up). I used to be able to visit the site with no issues, then, seemingly at random, I couldn't at home.

I know that the issue is with the router, since I am able to visit the site on my phone (WP7) over 3G and when I plug my desktop (XP) directly into the modem. Over WiFi, I cannot get to the site on my laptop (Vista x64) or iPad 2 and the desktop can't get to it when it's hooked up through the router. I also can't get to it on my phone when I turn off the cellular data option on my phone. All of these devices have different anti-virus and malware protections running, and I haven't configured any of them for this.

Clearly, the router has just decided I shouldn't visit this site (WOT says it's fine, by the way, and I get no warnings from MS Security or Malwarebytes on the laptop).

I have tried multiple steps already. I have flashed the router with the latest firmware, I have reset it to the factory settings. I have rebooted the modem and router multiple times. I have, as mentioned, run a computer directly into the modem and localized the problem in the router. I've scoured the router's settings and such and haven't seen anything that might be blocking the site. I've looked through firewalls and AV and Malware programs and I checked the Host file on my laptop (it only has the one entry).

I've tried on different browsers, too. Safari, Chrome and IE. I get "Cannot Open Page" from Safari, adding that the server stopped responding. I get an Oops! message from Google ("Google Chrome could not connect to appshopper.com") and "cannot display the webpage" from Microsoft. After a diagnostic check, I'm told that the website is online but isn't responding to connection attempts.

I tried pinging the page, but I'm not sure what I'm looking for there.

I contacted Asus, but after limited help, they told me to RMA the router. I would be without WiFi for an extended period and, as I work from home, that's not really realistic. Especially for the problem being on only one site.

Oh, I should point out that I can actually use the AppShopper app on my iPad, which is weird. I find it very odd that it's just this one page that's blocked, but in my searches it seems others have had similar issues.

This issue has become quite a nuisance, and I would love any help you can offer!

Thanks!

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#2 Larry Hancock

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Posted 12 February 2014 - 09:42 AM

I am having identical problem with one and only one website.

 

Similar to BullwinkleJ, I cannot access this one website on any of my multiple devices which go through my router. If I use my phone over 3G, not over wifi, I can access the site. I can access the site from other computers at other locations. If I plus my cable modem directly into my computer, I can access the website. But put the router into the circuit, and I cannot access that website.

 

I have gone into my router settings and made sure my firewall is not blocking anything. There is nothing in the URL blocking list. I even turned off the firewall (making sure that i applied the settings). So long as my router is in the loop I cannot access that one website.

 

Anyone have any suggestions please?

 

Thank you

Larry Hancock



#3 Larry Hancock

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Posted 15 February 2014 - 10:37 PM

In case anyone else reads this thread and has a similar problem, i did find a possible solution on another website...

 

http://www.smallbusinesscomputing.com/webmaster/article.php/3491066/Why-Your-Router-May-Be-Blocking-Web-Sites.htm

 

Unfortunately this solution did not work for me.

 

I have even reset my router to factory defaults. This did not help either.

 

As of Feb 15/14 I am still stumped!



#4 Trakeen

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Posted 16 February 2014 - 01:21 AM

Just curious, but have you tried visiting the web site through an HTTP proxy server?

 

Would be interesting to know the results.



#5 Larry Hancock

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Posted 19 February 2014 - 08:10 AM

I have never really used proxy servers

 

I went online... found a lits of proxy servers

 

Went to anonymouse.org

 

Entered the URL of the website I could not get to

 

I CAN get to that website, though I now have a bunch of anonymouse ads on the screen

 

I could not get very far into the website, since there is a third party verification that I have to complete, and it will not let me, because it does not recognize my ip address

 

I tried another proxy server, typed in the URL and was able to get all the way into the website

 

Again, ads on the screen

 

So, I can get in using proxy server... does that give any clues to solving my problem with my router?



#6 JohnnyJammer

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Posted 19 February 2014 - 07:46 PM

I would hit up your ISP and see if they are blocking that website for some reason or try a differen DNS than the one your ISP is issueing to your modem/router (8.8.8.8 maybe)

#7 Larry Hancock

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Posted 20 February 2014 - 06:22 AM

Johnny

 

If I remove the router and plug my modem directly to my computer, then I can get to that website. Putting the router back into the loop, I cannot get to the website. So, the problem is not through my ISP. I had been working with them until we determined that the router was the problem. Once they knew the problem was NOT with the ISP, I was on my own.



#8 JohnnyJammer

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Posted 20 February 2014 - 05:34 PM

Larry, so this is when you add the router and it make it your default gateway? i know this sounds stupid but have you tried editing the "C:\Windows\System32\drivers\etc\hosts" file Ping the website to get the IP and then add it to a line like here:
# localhost name resolution is handled within DNS itself.
#	127.0.0.1       localhost
#	::1             localhost
IPAdressHere WebsiteNameHere
Then save the file, do a ipconfig flushdns && ipconfig /registerdns and see if you can then access it through the web browser. Run this command in command prompt, this will give you all the relevant information about the adaptor and the ipaddressing
wmic nicconfig get caption, ipaddress, defaultipgateway
OR
wmic nicconfig get /all


#9 Larry Hancock

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Posted 20 February 2014 - 08:13 PM

Johnny.. thanks for the assistance

 

I managed all of that, but I am still not able to get to the website

 

This is what I get when i run the first wmic commmand you suggested

 

C:\Windows\system32>wmic nicconfig get caption, ipaddress, defaultipgateway
Caption DefaultIPGateway IPAddress

[00000000] WAN Miniport (SSTP)

[00000001] WAN Miniport (IKEv2)

[00000002] WAN Miniport (L2TP)

[00000003] WAN Miniport (PPTP)

[00000004] WAN Miniport (PPPOE)

[00000005] WAN Miniport (IPv6)

[00000006] WAN Miniport (Network Monitor)

[00000007] Realtek PCIe GBE Family Controller ("192.168.1.1") (192.168.1.60")
, "fe80::6081:6862:3d74:98f7"}
[00000008] WAN Miniport (IP)

[00000009] Microsoft ISATAP Adapter

[00000010] RAS Async Adapter

[00000011] Microsoft 6to4 Adapter

[00000012] Microsoft Teredo Tunneling Adapter

 

I have no real idea if that is of any use though



#10 JohnnyJammer

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Posted 20 February 2014 - 10:08 PM

yep, we know we are on the 192.168.1.0 network, so is 192.168.1.60 the Router or the adsl modem? It does appear to be a weird problem mate hey. This must be p1ssing you off something big time lol, i hate little issues like this because it could take for ever to get working. Any firmware upgrades for the Router in question?

#11 Larry Hancock

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Posted 22 February 2014 - 08:23 AM

I'm not sure how to tell re the router vs the modem

 

I did go into the router an looked for the list of "clients" . that list follows (it is a longer list than usual because I have a friend staying with me this week. Normally the list is half that size - and this problem is NOT related to my friend visiting)

 

 

 
android-8fa5a3d 192.168.1.15
 
Desktop 192.168.1.60
 
android-7309af6 192.168.1.17
 
HP2D959A 192.168.1.245
 
Archos5 192.168.1.150
 
user-0c06a7b442 192.168.1.72
 
1C:4B:D6:3E:BC:61 192.168.1.146
 
user-0c06a7b442 192.168.1.144

 

 

Question.... I understand that, simplistically, proxy's change my identity on the internet.... using a proxy server, through my browser, my path to my destination still goes through my router. Withoout a proxy server, my problem seems to be my router. If I can get through using a proxy, why isn't my router causing me a problem?



#12 Larry Hancock

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Posted 22 February 2014 - 09:18 AM

That was confusing.. let me say that again

 

Whether I use a proxy server or not, my path to this other website still goes through my router. So why is my router not giving me a problem when I use the proxy server?



#13 Trakeen

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Posted 22 February 2014 - 02:34 PM

The proxy server basically masks where the content is coming from.  Instead of directly going to the site a 3rd party is presenting the data to your computer, fooling the router.

 

Let's try this.  Open command prompt and type in tracert www.whatever.com

 

Let us know the results on that when you can.



#14 Kilroy

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Posted 24 February 2014 - 03:29 PM

I would suspect that your DNS server is your issue.  What are your DNS settings?  Are you using OpenDNS?

 

The reason a proxy works is that you are going to the proxy and the proxy is going to the blocked site.  The router only sees the destination of the proxy.



#15 Larry Hancock

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Posted 25 February 2014 - 05:58 PM

Whyen I originally started this investigation with my ISP, I had my DNS server set to the Google DNS.

Here is the result of the tracert that I sent to them. At that time I did not know that I should not have had my router in the loop...

 

tracert 184.171.171.50

 

Tracing route to mail.urnotalone.com [184.171.171.50]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2    18 ms     7 ms    10 ms  7.207.122.129

  3    11 ms    11 ms    19 ms  24.156.151.173

  4     9 ms    11 ms    11 ms  24.153.5.217

  5     *       10 ms     8 ms  2110.ae0.bdr04.tor.man.teksavvy.com.packetflow.c

a [69.196.136.36]

  6    18 ms     9 ms    16 ms  10ge4-1.core1.tor1.he.net [209.51.161.193]

  7    21 ms    21 ms    21 ms  100ge13-1.core1.chi1.he.net [184.105.80.5]

  8    49 ms    48 ms    54 ms  10ge3-4.core1.dal1.he.net [184.105.213.117]

  9    67 ms    76 ms    73 ms  10ge2-4.core1.phx2.he.net [184.105.222.77]

 10    62 ms    62 ms    64 ms  208.157.218.31

 11    70 ms    73 ms    75 ms  108.170.0.9

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14

 

 

They then came back and asked me to set my DNS servers to their servers, which I did...

DNS Servers . . . . . . . . . . . : 206.248.154.22

                                       206.248.154.170

 

And they asked me to wire my computer directly to the modem, bypassing the router, and run the tracert again. I did so, and this was the result...

tracert 184.171.171.50

 

Tracing route to mail.urnotalone.com [184.171.171.50]

over a maximum of 30 hops:

 

  1     6 ms     7 ms     8 ms  7.207.122.129

  2     8 ms     7 ms     8 ms  24.156.151.173

  3    10 ms    10 ms    11 ms  24.153.5.217

  4     9 ms    10 ms    10 ms  69.196.136.36

  5    21 ms    10 ms    12 ms  10ge4-1.core1.tor1.he.net [209.51.161.193]

  6    18 ms    21 ms    23 ms  100ge13-1.core1.chi1.he.net [184.105.80.5]

  7    43 ms    50 ms    47 ms  10ge3-4.core1.dal1.he.net [184.105.213.117]

  8    71 ms    74 ms    62 ms  10ge2-4.core1.phx2.he.net [184.105.222.77]

  9    63 ms    65 ms    61 ms  208.157.218.31

 10    62 ms    62 ms    64 ms  te-1-7.cr2.ss-xmr.141.7.8.phx0.cwie.net [108.170

.0.25]

 11     *        *        *     Request timed out.

 12    61 ms    61 ms    63 ms  mail.urnotalone.com [184.171.171.50]

 

Trace complete.

 

 

Once my ISP saw that I was able to reach my destination website without the router in place they were satisfied that they were not the problem and were not willing to help any further.






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