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Fake.HDD and Unknown Rootkit

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8 replies to this topic

#1 ddwebgurl


  • Members
  • 27 posts
  • Gender:Not Telling
  • Local time:07:53 PM

Posted 28 August 2012 - 08:53 PM

The computer I'm working on was taken over by fake.HDD as identified by RogueKiller and Malwarebytes. I have done a bunch of clean up work, but am still finding things with different scanners and the Automatic Updates / Windows Update is not working because the AU and BITS services are missing. Attempts to reinstall the services have failed.

Here's what I've done so far:

The user was running Vipre Internet Security up to date - It TOTALLY missed this infection. I contacted Vipre tech support for their free malware removal service and they emailed me to try Malwarebytes. I could not even run the Malwarebytes installer until RogueKiller took enough of the rogue out of the system. RogueKiller also restored the files and shortcuts.

Malwarebytes found:

PUM.Hijack.StartMenu (removed)
Backdoor.Agent.RC2Gen (removed)
PUP.BundleInstaller.VG (removed)
Rogue.FakeHDD (removed)

I then updated Vipre's definitions and ran a Deep Scan as directed by Vipre. Nothing was detected.

Here's where I decided to try my own troubleshooting, as Vipre was no help at all.

I downloaded the Sophos Virus Removal Tool 2.1 and it found:

Mal/EncPk-AGK (it could not remove this)
Mal/FakeAV-RZ (removed)
Mal/FakeAV-OZ (removed)
Mal/LnkFkAV-F (I removed restore points these links pointed to, Sophos removed the links themselves)

Sophos noted a file that could not be removed related to Mal/EncPk-AGK called syshost.exe in a Windows\Installer folder, which I also found could not be deleted in safe mode.

I booted into safe mode and did a right-click scan on the file using Malwarebytes. It found a file and registry key with this infection:

Trojan.Phex.THAGen9 (both were removed)

Computer was rebooted into Windows following removal. A subsequent Sophos scan said the computer was clean.

I was previously unable to run TDSSKiller, probably due to the rogue, but it is now working. It detected a Locked Service (name is random numbers/letters) and marked it suspicious object, medium risk. It could not be quarantined or deleted.

I need your expertise in getting the rest of this cleaned out. I am attaching DDS and GMER logs as advised. The DDS log shows Vipre as disabled so that the script could run.

Thanks in advance for your help!

DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by OFFICE at 21:29:19 on 2012-08-28
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1471 [GMT -4:00]
AV: GFI Software VIPRE *Disabled/Updated* {964FCE60-0B18-4D30-ADD6-EB178909041C}
FW: GFI Software VIPRE *Disabled*
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\system32\svchost.exe -k HPService
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\GFI Software\VIPRE\SBPIMSvc.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Western Digital\WD Drive Manager\WDDriveService.exe
C:\Program Files\Western Digital\WD SmartWare\WDRulesEngine.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Western Digital\WD SmartWare\WDBackupEngine.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Western Digital\WD Quick View\WDDMStatus.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.comcast.net/
uSearch Page = hxxp://www.live.com
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.5126.1836\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn2\YTSingleInstance.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
TB: {5BED3930-2E9E-76D8-BACC-80DF2188D455} - No File
TB: ShopAtHome.com Toolbar: {98279c38-de4b-4bcf-93c9-8ec26069d6f4} - c:\program files\selectrebates\toolbar\ShopAtHomeToolbar.dll
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [<NO NAME>]
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [Intuit SyncManager] c:\program files\common files\intuit\sync\IntuitSyncManager.exe startup
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [WD Quick View] c:\program files\western digital\wd quick view\WDDMStatus.exe
mRun: [SBAMTray] "c:\program files\gfi software\vipre\SBAMTray.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\apcups~1.lnk - c:\program files\apc\apc powerchute personal edition\Display.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
mPolicies-system: EnableLinkedConnections = 1 (0x1)
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} - hxxp://www.nvidia.com/content/DriverDownload/srl/
DPF: {49232000-16E4-426C-A231-62846947304B} - hxxps://wimpro.cce.hp.com/ChatEntry/downloads/sysinfo.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1259802003453
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} - hxxp://support.dell.com/systemprofiler/DellSystemLite.CAB
DPF: {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=100
TCP: Interfaces\{B9112A6D-CE16-44AF-97E3-5C6A63BA4882} : NameServer =,
Handler: intu-help-qb3 - {c5e479ea-0a65-4b05-8c6c-2fc8cc682eb4} - c:\program files\intuit\quickbooks 2010\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Notify: LMIinit - LMIinit.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
============= SERVICES / DRIVERS ===============
R1 sbaphd;sbaphd;c:\windows\system32\drivers\sbaphd.sys [2012-8-4 21240]
R1 SbFw;SbFw;c:\windows\system32\drivers\SbFw.sys [2010-5-21 336640]
R1 sbtis;SbTis;c:\windows\system32\drivers\sbtis.sys [2010-5-21 219136]
R2 ASFIPmon;Broadcom ASF IP and SMBIOS Mailbox Monitor;c:\program files\broadcom\asfipmon\AsfIpMon.exe [2007-6-20 79168]
R2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2010-10-6 374184]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2008-8-11 12856]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2009-12-2 47640]
R2 sbapifs;sbapifs;c:\windows\system32\drivers\sbapifs.sys [2012-8-4 77816]
R2 SBPIMSvc;SB Recovery Service;c:\program files\gfi software\vipre\SBPIMSvc.exe [2012-5-2 173920]
R2 WDBackup;WD Backup;c:\program files\western digital\wd smartware\WDBackupEngine.exe [2012-4-24 1150368]
R2 WDDriveService;WD Drive Manager;c:\program files\western digital\wd drive manager\WDDriveService.exe [2012-4-11 247704]
R2 WDRulesService;WD Rules;c:\program files\western digital\wd smartware\WDRulesEngine.exe [2012-4-11 1177496]
R3 QuickBooksDB20;QuickBooksDB20;c:\progra~1\intuit\quickb~1\qbdbmgrn.exe -hvquickbooksdb20 --> c:\progra~1\intuit\quickb~1\QBDBMgrN.exe -hvQuickBooksDB20 [?]
R3 SBFWIMCLMP;GFI Software Firewall NDIS IM Filter Miniport;c:\windows\system32\drivers\SbFwIm.sys [2010-5-21 94584]
S1 SBRE;SBRE;c:\windows\system32\drivers\SBREDrv.sys [2012-1-25 101112]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-12-7 133104]
S2 SBAMSvc;VIPRE Internet Security;c:\program files\gfi software\vipre\SBAMSvc.exe [2012-5-2 3289680]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-5-15 250056]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-12-7 133104]
S3 ivusb;Initio Driver for USB Default Controller;c:\windows\system32\drivers\ivusb.sys --> c:\windows\system32\drivers\ivusb.sys [?]
S3 SBFWIMCL;Sunbelt Software Firewall NDIS IM Filter Miniport;c:\windows\system32\drivers\SbFwIm.sys [2010-5-21 94584]
S3 SbHips;sbhips;c:\windows\system32\drivers\sbhips.sys [2010-5-21 94464]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys --> c:\windows\system32\drivers\wdcsam.sys [?]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]
=============== Created Last 30 ================
2012-08-28 21:54:13 52480 ----a-w- c:\windows\system32\drivers\i8042prt.sys
2012-08-28 20:59:02 73728 ----a-r- c:\documents and settings\office\application data\microsoft\installer\{b829e117-d072-41ea-9606-9826a38d34c1}\SVRTgui.exe1_810EDD9E2F0A4E2BACF86673C38D9F48.exe
2012-08-28 20:59:02 73728 ----a-r- c:\documents and settings\office\application data\microsoft\installer\{b829e117-d072-41ea-9606-9826a38d34c1}\SVRTgui.exe_810EDD9E2F0A4E2BACF86673C38D9F48.exe
2012-08-28 20:59:02 73728 ----a-r- c:\documents and settings\office\application data\microsoft\installer\{b829e117-d072-41ea-9606-9826a38d34c1}\ARPPRODUCTICON.exe
2012-08-28 20:47:30 -------- d-----w- c:\program files\ESET
2012-08-27 20:01:58 17129 -c--a-w- c:\windows\system32\dllcache\tdkcd31.sys
2012-08-27 20:00:59 7552 -c--a-w- c:\windows\system32\dllcache\sonyait.sys
2012-08-27 19:59:58 18400 -c--a-w- c:\windows\system32\dllcache\sgsmld.sys
2012-08-27 19:58:58 19017 -c--a-w- c:\windows\system32\dllcache\rtl8029.sys
2012-08-27 19:57:58 16384 -c--a-w- c:\windows\system32\dllcache\philcam1.dll
2012-08-27 19:56:57 51552 -c--a-w- c:\windows\system32\dllcache\ntgrip.sys
2012-08-27 19:55:59 5504 -c--a-w- c:\windows\system32\dllcache\mstee.sys
2012-08-27 19:54:58 802683 -c--a-w- c:\windows\system32\dllcache\ltsm.sys
2012-08-27 19:53:59 38784 -c--a-w- c:\windows\system32\dllcache\io8.sys
2012-08-27 19:52:59 115807 -c--a-w- c:\windows\system32\dllcache\hsf_fsks.sys
2012-08-27 19:51:59 455296 -c--a-w- c:\windows\system32\dllcache\fusbbase.sys
2012-08-27 19:50:59 77386 -c--a-w- c:\windows\system32\dllcache\el656nd5.sys
2012-08-27 19:49:59 93952 -c--a-w- c:\windows\system32\dllcache\cwcwdm.sys
2012-08-27 19:48:59 81408 -c--a-w- c:\windows\system32\dllcache\brmfcwia.dll
2012-08-27 19:47:55 7168 -c--a-w- c:\windows\system32\dllcache\wamregps.dll
2012-08-21 14:05:11 70528 ----a-w- c:\windows\system32\drivers\68f65964c352a934.sys
2012-08-15 12:38:16 9232584 ----a-w- c:\windows\system32\FlashPlayerInstaller.exe
2012-08-04 16:35:21 77816 ----a-w- c:\windows\system32\drivers\sbapifs.sys
2012-08-04 16:35:00 21240 ----a-w- c:\windows\system32\drivers\sbaphd.sys
2012-08-04 16:32:09 -------- d-----w- c:\windows\system32\drivers\VDD
==================== Find3M ====================
2012-08-15 12:38:18 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-08-15 12:38:18 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-07-12 12:38:46 83392 ----a-w- c:\windows\system32\LMIRfsClientNP.dll
2012-07-12 12:38:46 52128 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\LMIproc.dll
2012-07-12 12:38:46 30624 ----a-w- c:\windows\system32\LMIport.dll
2012-07-12 12:38:45 87456 ----a-w- c:\windows\system32\LMIinit.dll
2012-07-06 13:58:51 78336 ----a-w- c:\windows\system32\browser.dll
2012-07-04 14:05:18 139784 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2012-07-03 17:46:44 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-07-03 13:40:18 1875072 ----a-w- c:\windows\system32\win32k.sys
2012-07-02 17:49:33 916992 ----a-w- c:\windows\system32\wininet.dll
2012-07-02 17:49:32 43520 ----a-w- c:\windows\system32\licmgr10.dll
2012-07-02 17:49:32 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2012-07-02 12:05:43 385024 ----a-w- c:\windows\system32\html.iec
2012-06-07 00:59:42 1070152 ----a-w- c:\windows\system32\MSCOMCTL.OCX
2012-06-05 15:50:25 1372672 ----a-w- c:\windows\system32\msxml6.dll
2012-06-05 15:50:25 1172480 ----a-w- c:\windows\system32\msxml3.dll
2012-06-04 04:32:08 152576 ----a-w- c:\windows\system32\schannel.dll
2012-06-02 19:19:44 22040 ----a-w- c:\windows\system32\wucltui.dll.mui
2012-06-02 19:19:38 15384 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2012-06-02 19:19:34 15384 ----a-w- c:\windows\system32\wuapi.dll.mui
2012-06-02 19:19:30 17944 ----a-w- c:\windows\system32\wuaueng.dll.mui
2012-06-02 19:18:58 275696 ----a-w- c:\windows\system32\mucltui.dll
2012-06-02 19:18:58 214256 ----a-w- c:\windows\system32\muweb.dll
2012-06-02 19:18:58 17136 ----a-w- c:\windows\system32\mucltui.dll.mui
2012-05-31 13:22:09 599040 ----a-w- c:\windows\system32\crypt32.dll
============= FINISH: 21:29:26.26 ===============

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#2 Conspire


  • Malware Response Team
  • 1,155 posts
  • Gender:Male
  • Local time:08:53 AM

Posted 29 August 2012 - 10:01 AM

**In any case where you happen to be busy or unable to give us a reply, we would be grateful if you keep us informed in advance and we will be more than happy to wait. Failure to do so we will have your thread closed in THREE(3) days. :)

Hello there, ddwebgurl


I'm Conspire, I'll be glad to help you with your computer problems.

Please observe these rules while we work:
  • Read the entire procedure
  • It is important to perform ALL actions in sequence.
  • If you don't know, stop and ask! Don't keep going on.
  • Please reply to this thread. Do not start a new topic.
  • Stick with me till you're given the all clear.
  • Remember, absence of symptoms does not mean the infection is all gone.
  • Don't attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process.

IMPORTANT NOTE : Please do not delete anything unless instructed to. Remember to backup all your important data(if possible) before moving on.
Proud Graduate of the WTT Classroom
Member of UNITE
The help you receive here is always free. If you wish to show your appreciation, then you may btn_donate_SM.gif

#3 Conspire


  • Malware Response Team
  • 1,155 posts
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Posted 29 August 2012 - 10:01 AM

Please read through these instructions to familiarize yourself with what to expect when this tool runs

Refer to the ComboFix User's Guide

Download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT- Save ComboFix.exe to your Desktop


Disable your AntiVirus and AntiSpyware applications as they will interfere with our tools and the removal. If you are unsure how to do this, please refer to our sticky topic How to disable your security applications


Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

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Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

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Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply for further review.
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#4 ddwebgurl

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Posted 29 August 2012 - 11:43 AM

Thanks for getting back to me so soon! :)

I heard back from Vipre before your reply and they suspected Sirefef rootkit. The registry fix they sent me could not perform its merge, so I tried Eset's Sirefef removers. They removed enough for TDSSKiller to run, and TDSSKiller found and removed a locked service. I then ran Panda's Sirefef remover and that seemed to have finished the job and restored the services.

AU and BITS are back and running, but I had to completely reinstall Windows Update/Microsoft Update and then re-register MSXML3.DLL to get Microsoft Updates working.

I just ran ComboFix as directed and the log is attached. Hopefully, it removed whatever might have remained.

Please let me know if I need to take further action.


#5 Conspire


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Posted 29 August 2012 - 10:12 PM

Looks good on the ComboFix log and I'm glad that you managed to get your problem solved, but I'd like to get one more scan just to be on the safe side.

Please download aswMBR.exe and save it to your desktop.
  • Double click aswMBR.exe to start the tool. (Vista/Windows 7 users - right click to run as administrator)
  • Allow it to update where necessary
  • Click Scan

  • Upon completion of the scan, click Save log and save it to your desktop, and post that log in your next reply for review. Note - do NOT attempt any Fix yet.
  • You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well.

Edited by Conspire, 29 August 2012 - 10:12 PM.

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#6 ddwebgurl

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Posted 30 August 2012 - 08:46 AM

Here's the info you requested from the scan. So far things seem to be running well, even a bit faster than before this happened. :)

#7 Conspire


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Posted 30 August 2012 - 09:28 AM

Very well. The log is fine. You're good to go. :)

Follow these steps to uninstall Combofix
  • Click START then RUN
  • Now copy/paste the code into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.
Combofix /Uninstall
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#8 ddwebgurl

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Posted 30 August 2012 - 11:38 AM

Wonderful! Thanks so much for your help. :thumbup2:

#9 Conspire


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Posted 31 August 2012 - 12:41 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
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